Ender Turing vs. Observe.AI Comparison


Ender Turing	Observe.AI 5.0 out of 5 stars
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Ender Turing	Observe.AI
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Ender Turing: About Ender Turing is a conversation intelligence and speech analytics platform for contact centers, sales, and customer-success teams. It analyzes calls, chats, emails, support tickets, and meetings, producing transcripts, summaries, topics, tags, and configurable quality scores. AutoQA applies scorecards across conversations, while search, dashboards, charts, and funnels help teams examine customer reasons, script adherence, satisfaction, and performance. EnderGPT answers questions about conversations with cited examples, and automated alerts, reports, and coaching workflows help teams act on findings. Connectors, a browser extension, REST API, SFTP, and file upload bring conversation data into the platform. Enterprise plans support private-cloud and on-premise deployment.	Observe.AI: About Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform.
Ender Turing: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Observe.AI: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Ender Turing: Audience Contact centers and customer-success teams that need conversation analytics, automated quality scoring and coaching.	Observe.AI: Audience Contact centers and businesses interested in a professiona solution to drive productivity and enhance the customer experience
Ender Turing: Support Phone Support Supported 24/7 Live Support Supported Online Supported	Observe.AI: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Ender Turing: API Offers API Supported	Observe.AI: API Offers API Not Supported
Ender Turing: Screenshots and Videos View more images or videos	Observe.AI: Screenshots and Videos View more images or videos
Ender Turing: Pricing $39/agent/month A free plan is available and does not expire. Contact-center accounts include up to 5 agents and 100 calls per agent per month, with a 10-minute call limit; sales and customer-success accounts include up to 3 users and 50 conversations per month, with a 30-minute meeting limit. Team plans start at $39/agent/month for contact centers and $59/user/month for sales and customer success. Business plans start at $79/agent/month and $89/user/month, respectively. Paid plans have no seat, conversation, or duration limits. Enterprise pricing is custom; private-cloud and on-premise deployment are available, with a one-time setup fee for on-premise. Ender Assist is available for $0.49 per assisted call. Free Version Supported Free Trial Not Supported	Observe.AI: Pricing No information available. Free Version Not Supported Free Trial Not Supported
Ender Turing: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Observe.AI: Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Observe.AI: Pros & Cons from Real Users Pros It connected right to our contact center Talkdesk. We didn't need to really do much to install them in the app connect partner program. Got a 30-day trial to test them out. So many features from scorecards, moments and screen recordings. Cons Not as feature-rich compared to some other players that have been in the game for longer. But this team is really working hard and coming out with more and more each year.
Ender Turing: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Observe.AI: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Ender Turing: Company Information Ender Turing Founded: 2020 Estonia enderturing.com	Observe.AI: Company Information Observe.AI Founded: 2017 United States www.observe.ai/
Ender Turing: Alternatives Elision AI Voice Analysis Elision Technologies	Observe.AI: Alternatives CallFinder 5.0 out of 5 stars
Ender Turing: Level AI	Observe.AI: VoiceOps
Ender Turing: Observe.AI 5.0 out of 5 stars	Observe.AI: Daisee daisee
Ender Turing: CTM CallTrackingMetrics 4.5 out of 5 stars	Observe.AI: Level AI
Ender Turing: Creovai View All	Observe.AI: Prodigal Prodigal Technologies View All
Ender Turing: Categories Contact Center Quality Assurance Supported Speech Analytics Supported	Observe.AI: Categories AI Call Center Supported Call Center Supported Call Recording Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported Sentiment Analysis Supported Speech Analytics Supported Telemarketing Supported VoIP Monitoring Supported
	Observe.AI: Speech Analytics Features Automatic Transcription Supported Call Center Management Supported Call Recording Supported Customer Experience Management Supported Data Security Not Supported Natural Language Processing Not Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported
Ender Turing: Integrations 3CLogic Not Supported 8x8 Contact Center Supported Aircall Supported Amazon Connect Supported Assembled Not Supported Five9 Supported Genesys Cloud CX Supported NiCE CXone Mpower Supported Operata Not Supported QEval Not Supported Talkdesk Supported Twilio Flex Supported Webex Contact Center Supported Zendesk Not Supported Show More Integrations View All 9 Integrations	Observe.AI: Integrations 3CLogic Supported 8x8 Contact Center Not Supported Aircall Not Supported Amazon Connect Not Supported Assembled Supported Five9 Not Supported Genesys Cloud CX Not Supported NiCE CXone Mpower Not Supported Operata Supported QEval Supported Talkdesk Not Supported Twilio Flex Not Supported Webex Contact Center Not Supported Zendesk Supported Show More Integrations View All 5 Integrations
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