Electric

Electric

5.0 out of 5 stars
MachPanel

MachPanel

MachSol
Electric MachPanel

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Electric:

About

Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote. We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes). Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.
MachPanel:

About

MachPanel is a Multi-Cloud Service Orchestration & Delivery Platform. It helps Telco’s, Hosters & Enterprises to aggregate, Provision, Automate, Bill & support Microsoft Cloud & On-premises enterprise applications through a powerful fully responsive & easy to use web interface. It offers an amazing opportunity to automate & Scale Microsoft Cloud Business by making it easier for CSP Direct & Indirect partners Own & Control Billing. On top of this it enables Microsoft CSP Direct Partners to showcase, bundle and sell their Office365 & Microsoft Azure offerings through their own white labelled marketplace and guarantees success with end to end automation. In addition to this MachPanel is Microsoft Validated Multi-tenant Control Panel for Exchange, supporting all available versions of Microsoft Exchange, Skype for Business, Dynamics 365, SharePoint, Hyper-V, Windows Web hosting & Active Directory Synchronization.
Electric:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
MachPanel:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Electric:

Audience

Companies with 10-500 employees
MachPanel:

Audience

SMEs in need of an advanced Cloud Management solution
Electric:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
MachPanel:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Electric:

API

Offers API Not Supported
MachPanel:

API

Offers API Not Supported
Electric:

Screenshots and Videos

MachPanel:

Screenshots and Videos

Electric:

Pricing

Flexible based on your needs
Free Version Not Supported
Free Trial Not Supported
MachPanel:

Pricing

$100 per month
Free Version Not Supported
Free Trial Supported
Electric:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
MachPanel:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Electric:

Pros & Cons from Real Users

Pros

  • Electric continues to improve and has taken a lot of the day-to-day support tickets- employee requests and tech issues and network problems. I can actually focus on my job vs helping someone who is locked out of their email because they forgot their password the third time this month.
  • Electric fulfills all the requirements that are required in real-time support software. The response time is really less. It has very advanced features like real-time support
  • Electric is great and easy to use remote monitoring software to manage and control every business IT systems and assets. I liked it's remote IT security and service management. It's stable and reliable.
  • - I can slack electric and get a response within minutes- they almost always resolve my issue within an hour. - Super easy to set up and use.

Cons

  • They're a growing company so there's sometimes hiccups in service. We had to upgrade to get phone support vs the chat-based.
  • There are no major cons, but I would like to receive updates more frequently.
  • It would be great if it has better alerting system.
  • - Sometimes approvals (from my own team) take a little bit, but not really Electric's fault.
Electric:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
MachPanel:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Electric:

Company Information

Electric
Founded: 2016
United States
www.electric.ai
MachPanel:

Company Information

MachSol
United States
www.machsol.com
Electric:

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MachPanel:
Electric:

Categories

Cloud Management Supported
Cloud Security Supported
DNS Security Supported
Help Desk Supported
IT Management Supported
IT Security Supported
IT Service Supported
ITSM Supported
Network Management Supported
Onboarding Supported
Remote Support Supported
RMM Supported
SaaS Management Supported
Service Desk Supported
MachPanel:

Categories

Electric:

Cloud Management Features

Access Control Supported
Billing & Provisioning Supported
Capacity Analytics Supported
Cost Management Supported
Demand Monitoring Supported
Multi-Cloud Management Supported
Performance Analytics Supported
SLA Management Supported
Supply Monitoring Supported
Workflow Approval Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Security Features

Anti Spam Supported
Anti Virus Supported
Email Attachment Protection Supported
Event Tracking Supported
Internet Usage Monitoring Supported
Intrusion Detection System Supported
IP Protection Supported
Spyware Removal Supported
Two-Factor Authentication Supported
Vulnerability Scanning Supported
Web Threat Management Supported
Web Traffic Reporting Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Supported
Wireless Network Support Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Not Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Not Supported
Screen Sharing Not Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported
Electric:

Integrations

Microsoft 365 Supported
Active Directory Not Supported
Adobe Creative Cloud Supported
Asana Supported
Box Supported
Cisco Meraki Supported
Datto SIRIS Supported
Kaseya VSA Supported
LastPass Supported
Mailchimp Supported
Microsoft Dynamics 365 Not Supported
Okta Supported
RingCentral RingEX Supported
Skype Not Supported
Slack Supported
TanStack Supported
Trello Supported
TriNet Supported
Ubiquity Supported
Zoom Supported
MachPanel:

Integrations

Microsoft 365 Supported
Active Directory Supported
Adobe Creative Cloud Not Supported
Asana Not Supported
Box Not Supported
Cisco Meraki Not Supported
Datto SIRIS Not Supported
Kaseya VSA Not Supported
LastPass Not Supported
Mailchimp Not Supported
Microsoft Dynamics 365 Supported
Okta Not Supported
RingCentral RingEX Not Supported
Skype Supported
Slack Not Supported
TanStack Not Supported
Trello Not Supported
TriNet Not Supported
Ubiquity Not Supported
Zoom Not Supported
Electric:
Claim Electric and update features and information
Claim Electric and update features and information
MachPanel:
Claim MachPanel and update features and information
Claim MachPanel and update features and information