EcholoN vs. Virima Comparison


EcholoN mIT solutions	Virima Virima Inc.	+	+
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Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. 1,946 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. 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About Customer-oriented and effective through all levels: EcholoN, the Service Management Software Suite, is a comprehensive solution for service, support and customer care. You want full control of your system and operate your service management solution completely in your home. You favor a cloud solution without burdening your infrastructure and operate your service management software in the EcholoN cloud. All you have to do is enter a new license key. Your recorded data and the stored workflows are retained and are available directly for further processing. After the license has been entered, you can start directly with the new options. Each workstation has different requirements, which are better supported by a native application. Depending on the application, role and location you can work with a native iOS or Android app, offline and without receiving in the field service. The web app is designed for working online on all devices.	About VIRIMA is a SaaS platform delivering highly automated IT Asset Management (ITAM), IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that are easy and inexpensive to deploy. Through advanced infrastructure discovery and visualization capabilities, VIRIMA links the business processes to the technology and services business rely upon. The innovative automation capabilities of the VIRIMA CMDB deliver insight, control and value to IT organizations large and small, enabling them to efficiently tackle the challenges of managing and securing today’s dynamic, dispersed and complex IT estate.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses looking for a customer service solution to manage various critical processes	Audience IT Operations, Help Desk, Service Desk, IT Security, DevOps, system admins, compliance, risk management
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $5000 one-time payment Free Version Free Trial	Pricing $15,000.00/year Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information mIT solutions Founded: 1999 Germany www.echolon.de	Company Information Virima Inc. Founded: 2007 United States www.virima.com
Alternatives EquipmentCloud Kontron AIS	Alternatives ServiceNow CMDB ServiceNow
Vivantio	Freshservice Freshworks
SolarWinds Service Desk SolarWinds	iET ITSM iET Solutions
Freshservice Freshworks	Device42 Device42, A Freshworks Company
ManageEngine ServiceDesk Plus ManageEngine View All	Serviceaide View All
Categories Customer Service Help Desk Issue Tracking IT Service ITSM Service Desk	Categories Application Dependency Mapping Change Management CMDB Incident Management IT Asset Management IT Documentation IT Management IT Service ITSM Network Mapping Risk Management Service Desk
IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management	IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management Show More Features CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping Change Management Features Approval Workflow Audit Trail Automated Notifications Change Calendar Change Planning Compliance Management Prioritization Release Management Task Management Tracking & Reporting Training Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Network Mapping Features Color Codes / Icons Compliance Management Device Auto Discovery Hierarchical Mapping Location-Based Mapping Map Exporting On-Demand Mapping Reporting/Analytics Self-Updating Maps Web Traffic Reporting Risk Management Features Alerts/Notifications Auditing Business Process Control Compliance Management Corrective Actions (CAPA) Dashboard Exceptions Management Internal Controls Management IT Risk Management Legal Risk Management Mobile Access Operational Risk Management Predictive Analytics Reputation Risk Management Response Management Risk Assessment
Integrations Alcatel-Lucent IP Desktop Softphone Amazon Web Services (AWS) BMC Helix CMDB Bottomline Secure Payments Cherwell Software Ivanti Neurons Jira Service Management Mattermost Microsoft Outlook Microsoft Teams Nagios XI OpenText ZENworks Service Desk Paessler PRTG Paessler PRTG Enterprise Monitor RocketChart ServiceNow Slack Telegram ZENworks Asset Management Zabbix Show More Integrations View All 27 Integrations	Integrations Alcatel-Lucent IP Desktop Softphone Amazon Web Services (AWS) BMC Helix CMDB Bottomline Secure Payments Cherwell Software Ivanti Neurons Jira Service Management Mattermost Microsoft Outlook Microsoft Teams Nagios XI OpenText ZENworks Service Desk Paessler PRTG Paessler PRTG Enterprise Monitor RocketChart ServiceNow Slack Telegram ZENworks Asset Management Zabbix Show More Integrations View All 7 Integrations
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