Inspeech

Inspeech

Inconcert
+
+

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About

Echo AI is the first generative AI-native conversation intelligence platform that transforms every word your customers say into actionable insights to drive growth. It analyzes every single conversation across all channels with human-level depth, providing leaders with answers to critical strategic questions that enhance growth and retention. Built from the ground up on generative AI, Echo AI supports all major third-party and hosted large language models, with new models continually added and evaluated to ensure access to the latest advancements. Users can begin analyzing conversations immediately without training, or utilize powerful, prompt-level customization to meet specific requirements. The platform's infrastructure generates hundreds of millions of data points from millions of conversations with over 95% accuracy, designed to handle enterprise-scale operations. Echo AI detects subtle intent and retention signals from customer data.

About

Inspeech is an AI-powered speech analytics solution designed for contact centers that automatically analyzes 100% of customer interactions across voice and digital channels to improve service quality and generate actionable business insights. It leverages artificial intelligence trained on millions of real customer experience operations to interpret conversations in more than 20 languages, processing inputs from channels such as calls, chat, WhatsApp, email, and social media. It includes a highly reliable speech-to-text engine that transcribes large volumes of calls in real time, enabling organizations to quickly identify patterns, opportunities, and areas for improvement. Users can customize quality evaluation criteria by defining specific concepts, keywords, or behaviors to detect, allowing analysis to align with business priorities and compliance requirements. Inspeech also provides real-time monitoring tools that evaluate agent performance through metrics.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer service managers searching for a tool to enhance team performance and customer satisfaction

Audience

Contact center managers and CX teams searching for a tool to analyze conversations at scale to improve service quality, monitor performance, and extract actionable insights using AI

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Echo AI
United States
www.echoai.com

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inspeech

Alternatives

Alternatives

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QEval

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Voci

Voci

Medallia

Categories

Categories

Integrations

Adobe Analytics
Braze
Claude
Codestral
ContactEngine
Gladly
Google Cloud Platform
Helpshift
Hugging Face
Meta AI
Ministral 3B
Ministral 8B
Mistral NeMo
Mistral Small
Mixtral 8x7B
NVIDIA DRIVE
OpenAI
Salesforce
Snowflake
Zoom

Integrations

Adobe Analytics
Braze
Claude
Codestral
ContactEngine
Gladly
Google Cloud Platform
Helpshift
Hugging Face
Meta AI
Ministral 3B
Ministral 8B
Mistral NeMo
Mistral Small
Mixtral 8x7B
NVIDIA DRIVE
OpenAI
Salesforce
Snowflake
Zoom
Claim Echo AI and update features and information
Claim Echo AI and update features and information
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Claim Inspeech and update features and information