EasyReply vs. Yapper Comparison


EasyReply EasyReply Ltd	Yapper Yapper Labs	+	+
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About EasyReply is a cloud help desk that brings email, WhatsApp, website live chat through Support Bubble, and Slack into a shared inbox. Teams can assign conversations, mention teammates, add private notes, and organise tickets with labels, priorities, and service-level targets. AI drafts replies, summarises conversations, and suggests knowledge-base answers; AI agents handle routine questions and hand off uncertain cases to people. Teams can automate tagging, routing, responses, and webhooks. Integrations add customer context from Stripe, Chargebee, Shopify, HubSpot, Linear, and GitHub. Designed for small and mid-sized support teams in SaaS, e-commerce, and service businesses, EasyReply offers a free plan and paid subscriptions with monthly AI credits. New workspaces can try paid features for 14 days without a credit card.	About Yapper is an AI customer messaging assistant for service businesses such as salons, veterinary clinics, restaurants, repair shops, coaches, tutors, and gyms. It replies in a business's voice to WhatsApp, Instagram, Messenger, and website chat, handling routine questions and handing off conversations when staff are needed. The assistant learns services, prices, and policies from websites, documents, and team answers; remembers customer bookings, preferences, and notes; and updates its playbook when staff correct a reply. A shared inbox lets teams review chats on desktop or phone, pause automation, take over, and return conversations to the assistant. Multiple phone numbers, Instagram accounts, Facebook Pages, and websites can each have separate voices, hours, and rules. Built on the official WhatsApp Business Platform, Yapper costs $399 per month and includes unlimited teammates, senders, and customers. Businesses can text the assistant before activating a paid plan.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Small and mid-sized support teams at SaaS, e-commerce, and service businesses.	Audience Service businesses such as salons, vet clinics, restaurants, coaches and gyms that get customer messages on WhatsApp, Instagram, Messenger or website chat.
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos No images available
Pricing $24/user/month Free plan: $0/month. Starter: $24 per user/month in USD pricing (the UK-localized page shows £19 per user/month). Paid plans include AI credits. New workspaces can try paid features for 14 days without a credit card. Prices may exclude applicable taxes. Free Version Supported Free Trial Supported	Pricing $399/month One plan costs $399 per month and includes unlimited teammates, senders, and customers. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information EasyReply Ltd Founded: 2023 United Kingdom easyreply.io	Company Information Yapper Labs Founded: 2026 United States yapper.chat/
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Categories Help Desk Supported	Categories AI Customer Service Supported

Integrations Chargebee Supported ChatGPT Supported Facebook Messenger Not Supported GitHub Supported HubSpot CRM Supported Instagram Not Supported Linear Supported Model Context Protocol (MCP) Supported Shopify Supported Slack Supported Stripe Supported WhatsApp Not Supported Zapier Supported Show More Integrations View All 10 Integrations	Integrations Chargebee Not Supported ChatGPT Not Supported Facebook Messenger Supported GitHub Not Supported HubSpot CRM Not Supported Instagram Supported Linear Not Supported Model Context Protocol (MCP) Not Supported Shopify Not Supported Slack Not Supported Stripe Not Supported WhatsApp Supported Zapier Not Supported Show More Integrations View All 3 Integrations
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