Audience

Small businesses, online shops and SaaS teams of 1 to 20 people who answer customers by chat and email and want AI to take routine questions.

About Rinhelp

Rinhelp is a cloud help desk for small teams that brings website live chat and email into a shared inbox alongside a branded help center. Its AI assistant answers incoming customer questions using the help center and links the article behind each response. When it cannot resolve a request, it transfers the conversation to a teammate with a summary, tags, and priority. Staff can reply directly or connect AI agents such as Claude and ChatGPT through Model Context Protocol (MCP), with connected agents acting as the teammate who authorized them. Sensitive actions, including refunds and cancellations, require teammate approval, and actions are logged. Rinhelp also identifies unanswered questions to guide help-center content updates, and offers Shopify and Stripe integrations.

Pricing

Starting Price:
$49/month
Pricing Details:
Free for up to 3 teammates, with 50 AI replies to try Rin once. Pro is $49 per month for the whole workspace and includes 5,000 AI replies monthly. Additional 5,000-reply packs cost $49 and do not expire.
Free Version:
Free Version available.

Integrations

API:
Yes, Rinhelp offers API access
See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Rinhelp
rinhelp.com

Videos and Screen Captures

Rinhelp website showing a help-desk setup form and customer chat widget.

Rinhelp website showing a help-desk setup form and customer chat widget.

Rinhelp website showing a help-desk setup form and customer chat widget.
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Rinhelp Frequently Asked Questions

Q: What kinds of users and organization types does Rinhelp work with?
Rinhelp works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Rinhelp support in their product?
Rinhelp supports these languages: English.
Q: What kind of support options does Rinhelp offer?
Rinhelp offers support via online.
Q: What other applications or services does Rinhelp integrate with?
Rinhelp integrates with: ChatGPT, Claude, Model Context Protocol (MCP), Shopify, and Stripe.
Q: Does Rinhelp have an API?
Yes, Rinhelp has an API.
Q: What type of training does Rinhelp provide?
Rinhelp provides training in the form of documentation.
Q: How much does Rinhelp cost?
Pricing for Rinhelp starts at $49/month.

Rinhelp Product Features

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported