EV Reach

EV Reach

EasyVista
+
+

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About

Go beyond solving incidents and proactively eliminate them without impacting the end user. EV's Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business. Support your users with the most powerful and secure remote access solution. Our advanced remote desktop technology allows you to you access your users and systems within seconds, no matter where they are. Monitor the screen activity and health status of groups of machines with the multi-machine screen monitor. We support multiple platforms/system types via a range of access protocols including Citrix and Microsoft Terminal Services user sessions. Our behind-the-scenes system management lets you support your users without interrupting them.

About

Make the most of your remote support solution with N-able Take Control. Developed by N-able, this 100% cloud-based remote control software offers live two-way chat, five-second connection time, responsive remote sessions, and reliable remote support tools including command line and windows event viewer. N-able Take Control provides offer peer-to-peer technology that enables instant and on-demand remote support and access to Windows, Macs, iOS, and Android-based mobile devices.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Support agents in search of a solution to manage their Remote Support and IT process automation operations

Audience

Small to mid-size information technology (IT) service providers and managed service providers (MSPs) wanting to deliver top quality service to their customers.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

EasyVista
United States
www.easyvista.com/products/reach-end-to-end-service

Company Information

N-able
Founded: 2014
United States
www.n-able.com/products/take-control

Alternatives

TSplus Remote Access

TSplus Remote Access

TSplus Group

Alternatives

HelpWire

HelpWire

Electronic Team, Inc.

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Integrations

Active Directory
Citrix Analytics
N‑able Passportal
Windows Terminal
xMatters

Integrations

Active Directory
Citrix Analytics
N‑able Passportal
Windows Terminal
xMatters
Claim EV Reach and update features and information
Claim EV Reach and update features and information
Claim N-able Take Control and update features and information
Claim N-able Take Control and update features and information