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About

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. Founded in 1996 as a CRM (Customer Relationship Management) company based in Austin, Texas, Dovetail Software started life focusing on the Customer Service and Support market offering and implementing products to large scale enterprise organizations. In 2008 we shifted focus and created products for global workforces, specifically HR Service Delivery, with our current product lineup - Employee Portal, HR Case Management , HR Knowledge Management and Reporting & Analytics.

About

HubEngage is a state-of-the-art, intelligent employee experience platform for communications and engagement. HubEngage enables companies of all sizes to engage their employees with relevant communications features combined with deep segmentation tools and in-depth analytics. Combined with a multi-channel approach via iOS and Android apps, desktop intranets, emails, and digital displays, companies can reach 100% of their workforce 24/7. Visit us at HubEngage.com and book a demo today! The HubEngage platform allows for companies of all sizes to solve for unique employee engagement needs from communications to recognitions to employee feedback. As an innovative organization, you can empower your employees and help them achieve objectives that are in -line with the mission, vision, and company values. Enrich the lives of your employees so they can contribute a 100% to the company legacy.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes

Audience

Manufacturing, Hospitality, Automotive, Biotech, Construction, CPG, Energy & Oil, Healthcare, Food Services, Retail

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

PEPY
Free Version
Free Trial

Pricing

$5 per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The platform gives our HR team real control of case management and knowledge. The workflow engine is flexible and easy for the team to maintain. Reporting is clear and useful. The employee experience is clean and fast. Support has been outstanding every time we have needed them.

Cons

  • Nothing material. Any items we raised were resolved quickly and usually added to the product in later releases.

Pros & Cons from Real Users

Pros

  • What stood out to me was having employee communication and recognition in the same app. We didn't have to keep reminding people to check different platforms anymore, and the recognition feature made it easier to celebrate team wins. I also liked that we only enabled the modules we actually needed instead of paying for things we weren't ready to use.
  • AI moderation takes a lot of the risk out of opening up social features to employees flagging inappropriate content before it becomes a problem. Sentiment analysis on survey responses has helped us spot team morale dips earlier than we would have otherwise. The intranet replacement alone justified the cost for us.
  • Modular approach is a real advantage you're not paying for things you don't use yet. The employee social features helped build culture during a period of rapid remote hiring. Sentiment analysis on surveys has surfaced things we genuinely wouldn't have caught otherwise.
  • Modular approach is a real advantage you're not paying for things you don't use yet. The employee social features helped build culture during a period of rapid remote hiring. Sentiment analysis on surveys has surfaced things we genuinely wouldn't have caught otherwise.
  • Mobile-first setup works really well for non-desk workers. Recognition module with points and gift cards drove adoption faster than we expected. Multi-language support was critical for us and it actually works without feeling like an afterthought.

Cons

  • There are quite a few features, so getting familiar with everything took a little time at first. Once our team got used to the layout, it became much easier to navigate.
  • The gamification side points, leaderboards hasn't landed as well with our demographic as I think it might in other industries. Our employees skew older and a few found it a bit gimmicky. It's easy to turn off but something to consider depending on your workforce.
  • The mobile app UI could use a refresh in a few spots it looks fine but some navigation flows feel slightly clunky compared to consumer apps employees are used to. Not a dealbreaker but worth mentioning.
  • The mobile app UI could use a refresh in a few spots it looks fine but some navigation flows feel slightly clunky compared to consumer apps employees are used to. Not a dealbreaker but worth mentioning.
  • Initial setup took longer than the sales team suggested — there's a fair amount of configuration involved. Some of our older employees found the app a bit confusing at first, took a few weeks before everyone was comfortable.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dovetail Software
Founded: 1995
United States
www.dovetailsoftware.com

Company Information

HubEngage
Founded: 2016
United States
hubengage.com

Alternatives

Alternatives

Axero

Axero

Axero Solutions
Workvivo

Workvivo

Zoom

Categories

Categories

Human Resources Features

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Portal Features

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Employee Engagement Features

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Employee Communication Tools Features

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Employee Recognition Features

eCards
Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition

Internal Communications Features

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Team Chat Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Integrations

ADP Comprehensive Services
Basecamp
Clickatell
Jive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Oracle APEX
Oracle Artificial Intelligence
SAP Access Control
SAP SuccessFactors
Tango Card
Twilio
VirtlX
Willis Towers Watson HR Portal Software
WordPress
Workday Extend
Workday HCM
X (Twitter)
XpertHR

Integrations

ADP Comprehensive Services
Basecamp
Clickatell
Jive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Oracle APEX
Oracle Artificial Intelligence
SAP Access Control
SAP SuccessFactors
Tango Card
Twilio
VirtlX
Willis Towers Watson HR Portal Software
WordPress
Workday Extend
Workday HCM
X (Twitter)
XpertHR
Claim Dovetail Software and update features and information
Claim Dovetail Software and update features and information
Claim HubEngage and update features and information
Claim HubEngage and update features and information