Dovetail Software

Dovetail Software

5.0 out of 5 stars
Dovetail Software Workpro

Related Products

  • Axero
    4.4 out of 5 stars 224 Ratings
    Visit Website for Axero
  • Haystack
    4.6 out of 5 stars 292 Ratings
    Visit Website for Haystack
  • ThriveSparrow
    4.4 out of 5 stars 43 Ratings
    Visit Website for ThriveSparrow
  • Sogolytics
    4.7 out of 5 stars 869 Ratings
    Visit Website for Sogolytics
  • WorkTango
    4.7 out of 5 stars 1,554 Ratings
    Visit Website for WorkTango
  • Zendesk
    4.3 out of 5 stars 8,616 Ratings
    Visit Website for Zendesk
  • Paylocity
    4.4 out of 5 stars 8,384 Ratings
    Visit Website for Paylocity
  • MyHub Intranet Software
    4.6 out of 5 stars 66 Ratings
    Visit Website for MyHub Intranet Software
  • Universal Knowledge
    4.7 out of 5 stars 16 Ratings
    Visit Website for Universal Knowledge
  • Connecteam
    4.6 out of 5 stars 10,769 Ratings
    Visit Website for Connecteam
Dovetail Software:

About

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. Founded in 1996 as a CRM (Customer Relationship Management) company based in Austin, Texas, Dovetail Software started life focusing on the Customer Service and Support market offering and implementing products to large scale enterprise organizations. In 2008 we shifted focus and created products for global workforces, specifically HR Service Delivery, with our current product lineup - Employee Portal, HR Case Management , HR Knowledge Management and Reporting & Analytics.
Workpro:

About

Case management software for complaints and HR case tracking. Know when your cases are on-time and on-track. And when they’re not. Monitor progress, or the lack of it, with at-a-glance visibility of your entire workflow – including team activity and deadlines. Freeing you and your team to provide exceptional service. Consistent, compliant complaints handling: To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access. Go beyond your standard HR system: Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.
Dovetail Software:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Workpro:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Dovetail Software:

Audience

Companies of all sizes
Workpro:

Audience

Companies interested in a complaint management and/or HR case management solution
Dovetail Software:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Workpro:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Dovetail Software:

API

Offers API Supported
Workpro:

API

Offers API Not Supported
Dovetail Software:

Screenshots and Videos

Workpro:

Screenshots and Videos

Dovetail Software:

Pricing

PEPY
Free Version Not Supported
Free Trial Not Supported
Workpro:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
Dovetail Software:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Workpro:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Dovetail Software:

Pros & Cons from Real Users

Pros

  • The platform gives our HR team real control of case management and knowledge. The workflow engine is flexible and easy for the team to maintain. Reporting is clear and useful. The employee experience is clean and fast. Support has been outstanding every time we have needed them.

Cons

  • Nothing material. Any items we raised were resolved quickly and usually added to the product in later releases.
Dovetail Software:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Workpro:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Dovetail Software:

Company Information

Dovetail Software
Founded: 1995
United States
www.dovetailsoftware.com
Workpro:

Company Information

Workpro
Founded: 1969
United Kingdom
www.workpro.com
Dovetail Software:

Alternatives

Workpro:

Alternatives

Dovetail Software:
Workpro:
Dovetail Software:
Axero

Axero

Axero Solutions
4.4 out of 5 stars
Workpro:
Dovetail Software:
Workpro:
Resolve Enterprise

Resolve Enterprise

Resolve Software Group
4.0 out of 5 stars
Dovetail Software:
Workpro:
Sunrise HR Case Management

Sunrise HR Case Management

Sunrise Software
Dovetail Software:

Categories

HR Case Management Supported
Human Resources Supported
Portal Supported
Workpro:

Categories

Dovetail Software:

Human Resources Features

360 Degree Feedback Supported
Applicant Tracking Not Supported
Attendance Management Not Supported
Benefits Management Not Supported
Career Development Planning Not Supported
Compensation Management Not Supported
Compliance Management Not Supported
Employee Database Not Supported
Employee Lifecycle Management Not Supported
Onboarding Not Supported
Payroll Management Not Supported
Performance Management Supported
Recruiting Management Not Supported
Self Service Portal Supported
Succession Planning Not Supported
Time & Attendance Management Not Supported
Time Off Management Not Supported
Timesheets Not Supported
Training Management Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Not Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Portal Features

Chat Supported
Collaboration Supported
Content Management Supported
Document Management Not Supported
File Sharing Supported
Search Supported
Workpro:

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Not Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Not Supported
Self Service Portal Supported
Social Media Monitoring Not Supported
Survey Management Not Supported

HR Employee File Management Features

Access Controls Not Supported
Centralized Employee Files Not Supported
Dashboard Supported
Email Notifications Supported
Paper & Digital Not Supported
Regulatory Compliance Supported
Retention Settings Not Supported
Search Supported
Sharing Spaces Not Supported
Signature Not Supported
Dovetail Software:

Integrations

Basecamp Supported
Clickatell Supported
Microsoft Outlook Supported
Oncore Not Supported
Oracle Artificial Intelligence Supported
SAP Access Control Supported
Twilio Supported
Willis Towers Watson HR Portal Software Supported
Workday Extend Supported
X (Twitter) Supported
XpertHR Supported
Workpro:

Integrations

Basecamp Not Supported
Clickatell Not Supported
Microsoft Outlook Not Supported
Oncore Supported
Oracle Artificial Intelligence Not Supported
SAP Access Control Not Supported
Twilio Not Supported
Willis Towers Watson HR Portal Software Not Supported
Workday Extend Not Supported
X (Twitter) Not Supported
XpertHR Not Supported
Dovetail Software:
Claim Dovetail Software and update features and information
Claim Dovetail Software and update features and information
Workpro:
Claim Workpro and update features and information
Claim Workpro and update features and information