DingTalk vs. Saysimple Comparison


DingTalk Alibaba	Saysimple	+	+
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About DingTalk, an innovative teamwork App by Alibaba Group. A powerful communication and collaboration platform used by millions of enterprises and organizations. By using latest mobile and cloud technology, DingTalk provides message, voice and video communication, workflow management and office automation functions to teams and enterprises of various sizes. With a built-in enterprise address book, users can easily initiate chats or voice and video conference as well as secured group chats with members of their organization. DingTalk is a powerful all-in-one teamwork platform: [Team Space]: DingTalk provides multiple powerful tools for teamwork, including company address book based group chat, message read/unread status, team document sharing, message to task/meeting/notification conversion, etc. [Task Management]: Manage all your tasks, meetings, and events easily, and synchronize your local calendar events into a unified schedule view.	About Meet Your New Customer Communications Platform Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. Collaborate more efficiently by using a central hub for all incoming messages. Be more accessible, more flexible and build better workflows across WhatsApp Business, Messenger, Livechat, Apple Business Chat and email. Platform: ✓ Multichannel Inbox ✓ Analytics & Insights Channels & features: ✓ WhatsApp Business API ✓ Social Messaging ✓ Outbound Messaging ✓ Livechat ✓ Chat widget ✓ Teams module ✓ Smart routing ✓ Call deflection ✓ Tag & label management ✓ User management ✓ Contact management
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Not Supported
Audience Companies looking for a enterprise communication and collaboration platform that allows remote working communication without interruption	Audience SMB and Enterprises that need an all-in-one customer communication platform to improve their customers experience.
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing €15 per user per month Flexible prices for every type of business. You can select the right plan for your team. *Billed annually Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 3.0 / 5 ease 3.0 / 5 features 3.0 / 5 design 3.0 / 5 support 3.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros To be honest nothing to like and forced to use it since my company use it. For personal business i use lark which have better interface, Instant message. Ding message. Video conf. Document collaboration. Easy to use for individual, and has a widely used mPASS platform for B2B service. Cons -Weird UI flow -Half baked translation -The operation and to things not consistent. -Their so called AI translation so broken that the template you download can only be use for original language. Etc their english translation broken so you download the Chinese template but when you upload it wont because DingTalk in english so you need to DingTalk language to Chinese then only uploaded template will work then you need to change back DingTalk language to English. Too much control of staff status, like read or unread messages/tasks/documents.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Alibaba United States us.alibabacloud.com	Company Information Saysimple Founded: 2014 Netherlands saysimple.com
Alternatives Lark ByteDance	Alternatives Payemoji
Wukong DingTalk	WhatsApp Meta
QwenWork Alibaba	Viber Viber Media
PicoClaw	Rake
CrashSight WeTest View All	Facebook Messenger Meta View All
Categories Collaboration Supported Messaging Supported Team Chat Supported	Categories Customer Communications Management Supported Customer Engagement Supported Live Chat Supported Messaging Supported Team Chat Supported
	Messaging Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Supported Payments Supported Search / Filter Supported Self-Destructing Messages Not Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Not Supported Voice Calling Not Supported Team Chat Features End-to-End Encryption (E2EE) Supported File Sharing Not Supported Groups / Channels Supported Payments Supported Search / Filter Not Supported Self-Destructing Messages Not Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Not Supported Voice Calling Not Supported Show More Features Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Not Supported Personalization Supported Print Management Not Supported Template Management Supported Video Content Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Not Supported
Integrations All-in-One Messenger Supported Apple Business Chat Not Supported Bika.ai Supported Bird Not Supported Bytebase Supported CDK Global Not Supported CrashSight Supported Facebook Messenger Not Supported Gogs Supported Google Business Messages Not Supported Google Maps Not Supported Hyland RPA Supported QwenWork Supported Rambox Supported Salesforce Not Supported Shift Supported Telegram Not Supported Twilio Not Supported Viber Not Supported WeChat Not Supported Show More Integrations View All 10 Integrations	Integrations All-in-One Messenger Not Supported Apple Business Chat Supported Bika.ai Not Supported Bird Supported Bytebase Not Supported CDK Global Supported CrashSight Not Supported Facebook Messenger Supported Gogs Not Supported Google Business Messages Supported Google Maps Supported Hyland RPA Not Supported QwenWork Not Supported Rambox Not Supported Salesforce Supported Shift Not Supported Telegram Supported Twilio Supported Viber Supported WeChat Supported Show More Integrations View All 16 Integrations
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