DingTalk

DingTalk

Alibaba
+
+

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About

DingTalk, an innovative teamwork App by Alibaba Group. A powerful communication and collaboration platform used by millions of enterprises and organizations. By using latest mobile and cloud technology, DingTalk provides message, voice and video communication, workflow management and office automation functions to teams and enterprises of various sizes. With a built-in enterprise address book, users can easily initiate chats or voice and video conference as well as secured group chats with members of their organization. DingTalk is a powerful all-in-one teamwork platform: [Team Space]: DingTalk provides multiple powerful tools for teamwork, including company address book based group chat, message read/unread status, team document sharing, message to task/meeting/notification conversion, etc. [Task Management]: Manage all your tasks, meetings, and events easily, and synchronize your local calendar events into a unified schedule view.

About

Meet Your New Customer Communications Platform Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. Collaborate more efficiently by using a central hub for all incoming messages. Be more accessible, more flexible and build better workflows across WhatsApp Business, Messenger, Livechat, Apple Business Chat and email. Platform: ✓ Multichannel Inbox ✓ Analytics & Insights Channels & features: ✓ WhatsApp Business API ✓ Social Messaging ✓ Outbound Messaging ✓ Livechat ✓ Chat widget ✓ Teams module ✓ Smart routing ✓ Call deflection ✓ Tag & label management ✓ User management ✓ Contact management

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a enterprise communication and collaboration platform that allows remote working communication without interruption

Audience

SMB and Enterprises that need an all-in-one customer communication platform to improve their customers experience.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

€15 per user per month
Flexible prices for every type of business. You can select the right plan for your team.

*Billed annually
Free Version
Free Trial

Reviews/Ratings

Overall 3.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 3.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • To be honest nothing to like and forced to use it since my company use it. For personal business i use lark which have better interface,
  • Instant message. Ding message. Video conf. Document collaboration. Easy to use for individual, and has a widely used mPASS platform for B2B service.

Cons

  • -Weird UI flow -Half baked translation -The operation and to things not consistent. -Their so called AI translation so broken that the template you download can only be use for original language. Etc their english translation broken so you download the Chinese template but when you upload it wont because DingTalk in english so you need to DingTalk language to Chinese then only uploaded template will work then you need to change back DingTalk language to English.
  • Too much control of staff status, like read or unread messages/tasks/documents.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Alibaba
United States
us.alibabacloud.com

Company Information

Saysimple
Founded: 2014
Netherlands
saysimple.com

Alternatives

Lark

Lark

ByteDance

Alternatives

Wukong

Wukong

DingTalk
WhatsApp

WhatsApp

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QwenWork

QwenWork

Alibaba
Viber

Viber

Viber Media
CrashSight

CrashSight

WeTest

Categories

Categories

Messaging Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Chat Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

All-in-One Messenger
Apple Business Chat
Bika.ai
Bird
Bytebase
CDK Global
CrashSight
Facebook Messenger
Gogs
Google Business Messages
Google Maps
Hyland RPA
QwenWork
Rambox
Salesforce
Shift
Twilio
Viber
WeChat
X (Twitter)

Integrations

All-in-One Messenger
Apple Business Chat
Bika.ai
Bird
Bytebase
CDK Global
CrashSight
Facebook Messenger
Gogs
Google Business Messages
Google Maps
Hyland RPA
QwenWork
Rambox
Salesforce
Shift
Twilio
Viber
WeChat
X (Twitter)
Claim DingTalk and update features and information
Claim DingTalk and update features and information
Claim Saysimple and update features and information
Claim Saysimple and update features and information