DialerAI

DialerAI

Star2Billing S.L. (ESB65173742)
4.8 out of 5 stars
uContact

uContact

net2phone
5.0 out of 5 stars
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DialerAI uContact
DialerAI:

About

Our autodialer software are used for automating sales calls, payment collections, appointment reminders, phone polling and market research. It can also be used for mass emergency voice broadcasting. The system is ideal for Telcos and companies selling callcenter services as it is multi-tenant with billing and white-labeled while being economical to run as you choose your own Voice Provider. Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving messages on answering machines.
uContact:

About

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer
DialerAI:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
uContact:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported
DialerAI:

Audience

Businesses and call centers with national or international calling needs
uContact:

Audience

Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.
DialerAI:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
uContact:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
DialerAI:

API

Offers API Not Supported
uContact:

API

Offers API Supported
DialerAI:

Screenshots and Videos

Play Video List Campain Dashboard Agents IVR View more images or videos
uContact:

Screenshots and Videos

Play Video uContact Overview Voice Chat Bot & Automations Analytics & Wallboards Unified Inbox View more images or videos
DialerAI:

Pricing

$199.00/month
Free Version Not Supported
Free Trial Supported
uContact:

Pricing

$59.99/month/user
Free Version Not Supported
Free Trial Supported
DialerAI:

Reviews/Ratings

uContact:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
uContact:

Pros & Cons from Real Users

Pros

  • Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center.

Cons

  • There is no solution to edit field names and their order.
DialerAI:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
uContact:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
DialerAI:

Company Information

Star2Billing S.L. (ESB65173742)
Founded: 2009
Spain
dialer.ai/landing/
uContact:

Company Information

net2phone
Founded: 1990
United States
www.net2phone.com/products/cloud-contact-center-solutions
DialerAI:

Alternatives

Dialfire

Dialfire

cloud IT Services
5.0 out of 5 stars
uContact:

Alternatives

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CallShaper

5.0 out of 5 stars
DialerAI:
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uContact:
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4.7 out of 5 stars
DialerAI:
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CloudTalk

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uContact:
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LeadDesk
DialerAI:
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uContact:
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DialerAI:
XCALLY

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uContact:
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DialerAI:

Categories

AI Call Center Supported
AI Dialers Supported
Auto Dialer Supported
Call Center Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
Voice Broadcasting Supported
uContact:

Categories

Auto Dialer Supported
Call Center Supported
Contact Center as a Service (CCaaS) Supported
Customer Communications Management Supported
IVR Supported
Predictive Dialer Supported
Sales Dialers Supported
Voice Broadcasting Supported
DialerAI:

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Not Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
uContact:

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
Show More Features

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported
DialerAI:

Integrations

Amazon Polly Not Supported
Facebook Not Supported
Infobip Not Supported
Instagram Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Teams Not Supported
PayPal Supported
Salesforce Not Supported
Totality Not Supported
Twilio Not Supported
Verbio Not Supported
Wavy Not Supported
WhatsApp Not Supported
net2phone Not Supported
Show More Integrations
View All 1 Integration
uContact:

Integrations

Amazon Polly Supported
Facebook Supported
Infobip Supported
Instagram Supported
Microsoft Dynamics 365 Supported
Microsoft Teams Supported
PayPal Not Supported
Salesforce Supported
Totality Supported
Twilio Supported
Verbio Supported
Wavy Supported
WhatsApp Supported
net2phone Supported
Show More Integrations
View All 13 Integrations
uContact:
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