Dialaxy

Dialaxy

Dialaxy Inc.
SendMyCall

SendMyCall

EZphone Systems
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About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

About

We offer a fully-featured, cloud-based virtual phone system that includes voice menus, voice mail to email, conferencing, time and caller routing, internal extensions, call forwarding based on time and day of the week, and much more. It allows you to free yourself from the limitations of traditional telephony and become seamless and globally connected. There is no special hardware or software needed. Our product userfriendly and designed to interconnect with any service provider. Buy at least one local or toll-free virtual phone number from SendMyCall and we’ll give you free a feature-rich, state-of-the-art business phone system. Use this business phone system to transfer incoming calls to your employees anywhere in the world. You’ll be able to connect to whatever type of phone they’re using, landline, mobile, VOIP, or softphone. Local Virtual Numbers will provide you an international presence for your business in more than 60 countries.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes and contact centers

Audience

Companies requiring a virtual phone system solution to transfer incoming calls to their employees anywhere in the world

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
1 free USA or Canada number
Free Version
Free Trial

Pricing

$9.95 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.4 / 5
ease 4.6 / 5
features 4.3 / 5
design 4.0 / 5
support 4.6 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • From an operations perspective, I appreciate that Dialaxy is relatively easy to get familiar with. The main calling functions are straightforward, and having call activity recorded makes it easier to check what happened without asking team members for every detail. The filtering options are also useful for reviewing specific periods of activity.
  • I mainly use Dialaxy for customer support calls and follow-ups. One thing I find useful is being able to look back at the call history when I need to confirm when I last spoke with someone or pick up an ongoing issue. It makes follow-ups easier because I don't have to rely entirely on my own notes.
  • I like that the monthly subscription includes free credits for outbound calls and messaging. It helps offset some of the initial outreach costs when we are making sales calls.
  • Dialaxy is easy to pick up and for regular customer communication. I mainly use it for calls and follow-ups, and the basic features are straightforward enough that I didn't need much time to get comfortable with it. The call history is also useful when I need to check previous conversations before contacting a customer again.
  • What I like about Dialaxy is that it gives me a clear record of calling activity. For sales operations, having call history available makes it easier to check activity and follow up when needed. The platform also supports filtering call logs, which is useful when reviewing specific periods or activity.

Cons

  • Some of the more detailed activity views could offer additional customization. It's not something that affects normal usage, but it would be useful for teams that need to review communication data more closely.
  • I think the call records could have a few more ways to organize conversations. The current options work for normal day-to-day use, but additional filters would be helpful when the number of call increases.
  • The default notification settings are bit sensitive. I had to adjust the notification rules early on because the frequent pop ups can be distracting during busy hours.
  • The call activity section could offer a little more flexibility for organizing larger number of records. It works well for normal use, but additional filtering options would be helpful when reviewing older calls.
  • Some of the more detailed reporting options could be expanded. For basic tracking it works well, but larger teams may want more ways to customize the information they see.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Company Information

EZphone Systems
United States
ezphone.systems

Alternatives

Alternatives

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

HubSpot CRM
Zoho CRM

Integrations

HubSpot CRM
Zoho CRM
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