Dialaxy

Dialaxy

Dialaxy Inc.
4.3 out of 5 stars
MightyCall

MightyCall

4.8 out of 5 stars
Dialaxy MightyCall

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Dialaxy:

About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.
MightyCall:

About

MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.
Dialaxy:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
MightyCall:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Dialaxy:

Audience

Companies of all sizes and contact centers
MightyCall:

Audience

SMBs & Enterprise in US & Canada
Dialaxy:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
MightyCall:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Dialaxy:

API

Offers API Not Supported
MightyCall:

API

Offers API Supported
Dialaxy:

Screenshots and Videos

MightyCall:

Screenshots and Videos

Dialaxy:

Pricing

$10 per month
1 free USA or Canada number
Free Version Not Supported
Free Trial Not Supported
MightyCall:

Pricing

$20 per month per user
Core - $20 per month / user billed annually - Advanced business phone system:
All advanced telephony features included
- Unlimited calling
- Unlimited messages
- 3 business phone numbers
- Integrations and API access

Pro - $38 per month / user billed annually - Intelligent cloud call center:

All Core features, plus:
- Supervisor workspace
- Live call monitoring
- Analytics and reporting

Power - $54 user/mo, billed annually - Call center solution powered by auto dialer.

Everything in Pro, plus:
- Auto dialers
- Dedicated account manager

Enterprise - $65 user/mo, billed annually

Everything in Power, plus:
- Predictive dialer
- SIP trunking support
- Custom integrations
- AI call screening handling
Free Version Not Supported
Free Trial Supported
Dialaxy:

Reviews/Ratings

Overall 4.3 / 5
ease 4.6 / 5
features 4.2 / 5
design 3.9 / 5
support 4.4 / 5
MightyCall:

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.4 / 5
design 4.8 / 5
support 4.6 / 5
Dialaxy:

Pros & Cons from Real Users

Pros

  • Business hours and voicemail greetings are useful when dealing with applicants in different time zones. Callers can receive a clear message when the team is unavailable instead of being left unsure about when to contact the office.
  • Some enquiries require input from someone with a specific technical background. I find Dialaxy's call-routing options useful because calls can be directed to the appropriate team member instead of everyone handling the same type of enquiry. This is particularly relevant when questions involve different engineering disciplines or assessment requirements.
  • I handle visa drafting and skill assessment reviews, so the technical calls need to be right. The unlimited cloud call recording lets our senior consultants audit consultations and confirm the correct ANZSCO code advice was given, which protects us in client disputes.
  • Our work can involve enquiries from people living in different countries, so international calling is an important consideration. Dialaxy gives us a business communication option for reaching people across regions, and having calling and messaging features in one platform is convenient for handling different types of enquiries.
  • The ability to handle concurrent calls and use call queues is valuable when several enquiries arrive close together. Instead of treating every call as an isolated task, Dialaxy offers options for managing how calls are held and directed. That makes it worth considering for a team with fluctuating call volumes.

Cons

  • The business-hour settings need occasional updates when the team's working schedule changes.
  • Setting up routing rules for different responsibilities requires some initial planning. I'd like more ready-made configurations for teams with specialized departments.
  • Calling international applicants outside the flat-rate bundles draws down the prepaid wallet credit, so someone has to watch the balance to avoid a call getting cut off.
  • I'd like clearer usage summaries to help us understand international calling activity and plan communication costs more easily.
  • Configuring the right call-handling rules takes some planning. A clearer overview of queue settings and their effects would make adjustments easier for new administrators.
MightyCall:

Pros & Cons from Real Users

Pros

  • MightyCall has become an integral part of our business, and we absolutely love it! It is worth every penny and is essential to our business model. Without MightyCall, we would not be able to operate as smoothly and efficiently as we do.
  • Great ability to auto record and configure call menus which is very helpful, plus the calls are easily identified. Perfect Quality.
  • - Simplicity in use - Affordability - Viability - Especially I like that I can call toll-free wherever I am.
  • I am using it from last 1 year and i am just loving it. Everything is fine. Call flow, Setup and easy to use. must use for business.
  • Very affordable and works very well among my small team. It is very easy to explain to anyone who has never used mighty call before and is very easy to change and find needed settings.

Cons

  • The only downside to the service is that it is dependent on the internet, so if you are traveling in an area with bad cell reception, calls may drop.
  • No complaints just they offer voice-over service, but with a fee.
  • Possibility to screen the call. Investment potential. It’s a perfect tool for business operations and daily conversations for a very good price.
  • Voice studio should be free. Rest everything is fine. Sometimes calls quality is not that good, while calling to Australia, caller on the other hand can not hear properly.
  • Not as flexible with settings while using the mobile app. Sometimes does not properly alert notifications on mobile.
Dialaxy:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
MightyCall:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Dialaxy:

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com
MightyCall:

Company Information

MightyCall
Founded: 2013
United States
www.mightycall.com
Dialaxy:

Alternatives

MightyCall:

Alternatives

Talkroute

Talkroute

4.7 out of 5 stars
Dialaxy:
KrispCall

KrispCall

4.4 out of 5 stars
MightyCall:
AVOXI

AVOXI

4.0 out of 5 stars
Dialaxy:
CallHippo

CallHippo

4.7 out of 5 stars
MightyCall:
VirtualPBX

VirtualPBX

4.7 out of 5 stars
Dialaxy:
MightyCall

MightyCall

4.8 out of 5 stars
MightyCall:
Phone.com

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Dialaxy:
Squaretalk

Squaretalk

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MightyCall:
Dialaxy:

Categories

MightyCall:

Categories

Business VoIP Supported
Call Center Supported
Call Forwarding Supported
Cloud PBX Supported
IVR Supported
SIP Trunk Supported
Telephony Supported
UCaaS Supported
Dialaxy:

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Not Supported
MightyCall:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Not Supported
File Sharing Not Supported
IVR / Voice Recognition Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Not Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Supported

SIP Trunk Features

Automatic Fail-over Routing Not Supported
Call Data Records Not Supported
Caller ID Supported
Disaster Recovery Not Supported
e911 Supported
International Numbers Supported
Multiple DID Options Not Supported
PSTN Forwarding Not Supported
Toll-Free Numbers Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Unified Communications Features

Audio / Video Conferencing Not Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Not Supported
File Sharing Not Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported
Dialaxy:

Integrations

HubSpot CRM Supported
Zoho CRM Supported
Balto Not Supported
Salesforce Not Supported
Zapier Not Supported
MightyCall:

Integrations

HubSpot CRM Supported
Zoho CRM Supported
Balto Supported
Salesforce Supported
Zapier Supported
Dialaxy:
Claim Dialaxy and update features and information
Claim Dialaxy and update features and information
MightyCall:
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Claim MightyCall and update features and information