Dialaxy

Dialaxy

Dialaxy Inc.
JustCall

JustCall

JustCall.io
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+

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About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

About

The Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $25 per user. - 100+ integrations with CRM & Business tools - Click to call from CRM - Go live in 70+ Countries - SMS Workflows & Automation - 3 sales dialers to choose from - Call queueing and forwarding - Comprehensive analytics - Conversation intelligence & much more Get 70% off on your first month!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes and contact centers

Audience

Companies of all sizes that need a powerful virtual phone system for sales, support, and making calls

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
1 free USA or Canada number
Free Version
Free Trial

Pricing

$30 per user per month
Or $24per user per month if billed annually
Free Version
Free Trial

Reviews/Ratings

Overall 4.4 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.1 / 5
support 4.7 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • I really like the contextual call notes features. Being able to attach customer notes directly to a phone number is useful because the information automatically appears when the customer calls. It gives the agents some immediate context before answering, which can make conversation more efficient and saves time searching for information during call.
  • I like being able to handle prospect calls without relying on my personal number. We speak with potential customers from different regions, and having a dedicated business calling setup makes the whole process feel more professional.
  • I like that our business calls are kept separate from personal communication. Since we speak with clients throughout the day, having a dedicated calling platform makes the process feel much more professional and organized.
  • I like that our business calls are managed in one place. When you're dealing with multiple client conversations during the day, having a dedicated calling platform makes the workflow less scattered.
  • I like that I can manage prospect calls without using my personal number. We speak with potential customers from different regions, and having a dedicated business calling setup makes the process feel much more professional.

Cons

  • The mobile app can sometimes lag when call volumes are high. Status updates and recent call logs may take a little while to sync, and occasionally i have to pull down to refresh before read notification or recent activity appear correctly. It isn't a major issue, but it can be a little inconvenient during busy periods.
  • I'd like to see more CRM integrations. Connecting call activity directly with prospect records would save some manual work, particularly when managing several leads at once.
  • I'd like to see more CRM integrations. Automatically connecting call activity with client information would save some manual work when updating customer records.
  • I'd like to have more CRM integration options. Automatically connecting call activity with client records would reduce some of the manual work involved in keeping customer information updated.
  • I'd like more flexibility with call reports. The existing information is useful, but additional ways to break down call activity would be helpful when reviewing sales performance.

Pros & Cons from Real Users

Pros

  • Love this Auto Dialer product. Features are extremely easy to use and are a must for any small to medium enterprise that needs to gain better traction making phone calls. Easy to upload contacts and build simple campaigns. Easy to add teams and manage team member. Pricing is great.

Cons

  • Support isn't fantastic. Calls come at crazy times of the day and night. Support doesn't respond very quickly and required nearly one week to get the trial going.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Company Information

JustCall.io
Founded: 2016
United States
justcall.io

Alternatives

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

SMS Survey Features

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
Mass Texting
Message Personalization
MMS
Scheduled Messaging
Survey Builder
Template Management

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Workforce Optimization (WFO) Features

eLearning
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management

Integrations

HubSpot CRM
Zoho CRM
Aircall
Call Optix
Capsule
Easyflow
Enthu.ai
Freshsales
Front
Google Calendar
Google Contacts
Groove
Jiminny
Kommo
Kustomer
Less Annoying CRM
LogixOne
Stackreaction
Zoho One
Zoho Recruit

Integrations

HubSpot CRM
Zoho CRM
Aircall
Call Optix
Capsule
Easyflow
Enthu.ai
Freshsales
Front
Google Calendar
Google Contacts
Groove
Jiminny
Kommo
Kustomer
Less Annoying CRM
LogixOne
Stackreaction
Zoho One
Zoho Recruit
Claim Dialaxy and update features and information
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