DeskDay vs. LogMeIn Rescue Comparison


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The result is reduced IT workload, improved employee experience, and enterprise-grade protection built for the AI era. 1,389 Ratings Visit Website Splashtop Autonomous Endpoint Management Splashtop Autonomous Endpoint Management is an automation-led endpoint management solution designed to help IT teams monitor, secure, patch, and manage endpoints remotely with minimal manual effort by providing real-time visibility into device health, automated system and third-party software patching, and compliance tracking across distributed environments. It enables secure remote access, real-time patch management that complements tools like Microsoft Intune by detecting and remediating zero-day vulnerabilities, and centralized dashboards that show inventory, security metrics, and endpoint status, allowing IT operations to proactively fix issues before they impact users and maintain consistent compliance with regulations such as ISO/IEC 27001, SOC 2, GDPR, HIPAA, and PCI. AEM automates routine tasks such as patch deployment, system updates, and diagnostics, freeing IT staff from repetitive manual work, and supports advanced features. 402 Ratings Visit Website Josys Josys is a modern AI-native identity security and governance platform. Enterprise AI adoption has made identity the fastest-growing attack surface — and the hardest to govern. Josys discovers, governs, and secures every identity - human, machine, and AI agent - across every application in the enterprise. Built on policy-led governance, Josys lets security and IT teams define access policies once and enforce them autonomously: risk is surfaced, access is controlled, and identity threats are remediated in real time, without manual oversight. Trusted by over 1,000 organizations and MSPs worldwide, Josys turns identity from the fastest-growing attack surface into an autonomously governed advantage. For more information, visit josys.com. 263 Ratings Visit Website deskbird What is deskbird? deskbird is the workplace management platform that puts employees first. With an intuitive booking system for desk and other resources, powerful analytics, visitor management and easy integrations, it saves costs, optimizes office space, boosts productivity, and fosters team collaboration—all in one easy-to-use app. Why is deskbird different? 📱 All-in-one: one app for desk booking & scheduling, no juggling required. ✅ Ridiculously easy: intuitive, no training needed—so simple a child could use it. 💪 Powerful yet simple: advanced analytics, AI, desk, and resource booking tools without complexity. 🤝 Built for teams: see when colleagues are in, making collaboration effortless. 🔧 Fits your needs: works with 200+ integrations like MS Teams, Outlook or Slack. Who uses deskbird? Over 5,000 offices globally, including industry leaders like Deloitte, Decathlon, Philips, Heineken, and Samsung, use deskbird to simplify their hybrid office operations. 407 Ratings Visit Website Wrike Wrike’s powerful work management platform enables distributed teams to collaborate in real-time on complex projects. Our versatile, cloud-based software is trusted by top tech companies across the globe, including Siemens and Fitbit. Wrike’s award-winning features include cross-tagging, custom item types, dynamic request forms, and automated workflows. With our 400+ app integrations, you can streamline tasks and keep all your favorite tools in one place. Experience the power of voice commands and smart replies with our Work Intelligence™ software. We also offer pre-built templates designed for specific teams, helping you kick-start your sprint planning, manage Agile projects, assess risks, and adapt to unforeseen changes with ease. Worried about keeping your data secure in the cloud? No problem! Our enterprise-grade security boasts 99.9% uptime, as well as continuous data backup, user authentication, role-based access control, and data encryption. Start your free trial today. 7,635 Ratings Visit Website Project Insight Project Insight is strategic project, program, and portfolio management (PPM) software that gives organizations a complete picture of work across their business. By connecting projects, resources, capacity, schedules, budgets, and strategic priorities in one central command center, Project Insight creates the connected project data backbone needed for reliable reporting, forecasting, executive decision making, and AI analysis. Manage work at the project, program, or portfolio level while integrating with tools your teams already use, including Jira, Azure DevOps, Microsoft, Salesforce, ServiceNow, and HubSpot. Eliminate manual data reconciliation and gain visibility across departments without forcing everyone into the same system. 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About DeskDay is redefining how MSPs and IT teams deliver IT support. It’s a modern, AI-driven PSA designed around ease of use, not clutter. From a chat-based service desk to project management, billing, contracts, reporting, and workflow automation, everything lives in one unified ecosystem. At the heart of DeskDay is Helena, the AI assistant that helps teams respond faster, stay informed, and reduce manual work. End users meet MSPs where they already are: Microsoft Teams, web, mobile, and desktop (with SMS and Slack coming soon). This isn’t just another PSA. It’s a customer-centric, omnichannel support experience where every interaction matters, and nothing falls through the cracks.	About LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience MSPs and IT departments	Audience Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $79 PER/TECH/MONTH Free Version Not Supported Free Trial Supported	Pricing $109 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.8 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews
	Pros & Cons from Real Users Pros It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners. This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues. A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security. This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task. They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service. Cons Support response times can be quite long. But, all in all it's very good. We do not have any negative comments. This tool has been very helpful to me. If it’s not frequently used, the pricing is quite high. The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice. They only have 30 days free trial. But overall they’re a good service.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information DeskDay Founded: 2021 United States deskday.com	Company Information GoTo Founded: 2003 United States www.logmein.com/products/rescue
Alternatives Helios	Alternatives ScreenMeet
SuperOps	ISL Light Remote Desktop ISL Online
Syncro	ConnectWise ScreenConnect ConnectWise
Kaseya BMS Kaseya	LogMeIn Resolve GoTo
ConnectWise PSA ConnectWise View All	TeamViewer View All
Categories AI PSA Supported IT Management Supported MSP Supported Professional Services Automation Supported RMM Supported	Categories Call Center Supported Co-Browsing Supported Help Desk Supported ITSM Supported Live Chat Supported MSP Supported Remote Desktop Supported Remote Support Supported Remote Video Support Supported Remote Work Supported RMM Supported Screen Sharing Supported
MSP Features Backup Management Not Supported Billing & Invoicing Supported CRM Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Supported Patch Management Not Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Not Supported Remote Systems Monitoring Supported Scheduling Supported RMM Features Deployment Management Not Supported For MSPs Supported IT Asset Management Supported Mobile Access Not Supported Network Monitoring Not Supported Patch Management Not Supported Real-time Alerts Supported Remediation Management Not Supported Show More Features Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Not Supported CRM Supported Document Management Not Supported Portfolio Management Not Supported Project Management Supported Proposal Generation Not Supported Quote Management Not Supported Resource Management Supported Time & Expense Tracking Supported	MSP Features Backup Management Not Supported Billing & Invoicing Not Supported CRM Not Supported Dashboard Not Supported Help Desk Supported Issue Management Supported Live Chat Supported Patch Management Not Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Not Supported Scheduling Not Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Supported Help Desk Features Alerts / Escalation Supported Automated Routing Not Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Remote Desktop Features Chat Supported Cross-Platform Access Not Supported File Transfer Supported Group View Supported Mobile Device Access Supported Multi Monitor Support Supported Record Remote Sessions Supported Remote Print Not Supported Remote Wake Not Supported User Management Not Supported Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Supported Remote Work Features Collaboration Not Supported Credential Management Not Supported Electronic Signature Not Supported Employee Monitoring Not Supported Live Chat Supported Meeting Management Not Supported Project Management Not Supported Remote Access Supported Remote Support Supported Screen Sharing Supported Softphone Not Supported Task Management Not Supported Time Zone Tracking Not Supported Video Chat Not Supported Web Conferencing Not Supported Screen Sharing Features Annotations / Drawing Tools Not Supported Desktop / Browser Sharing Supported Mobile Screen Sharing Supported Presenter Control Management Not Supported Remote Control Supported Screen Capture Not Supported Screen Mirroring Supported Screen Recording Supported
Integrations AuthPoint Not Supported Blotout Not Supported Campaign Monitor Not Supported Cayzu Not Supported ConnectWise Cybersecurity Management Not Supported ConnectWise PSA Not Supported Freshservice Not Supported HaloPSA Not Supported Hudu Supported Incident IQ Not Supported Level Supported LiveChat Not Supported Meltano Not Supported N-able N‑central Supported OpenVoice Not Supported QuickBooks Enterprise Supported Salesforce Agentforce Service Not Supported ServiceNow Not Supported SolarWinds Service Desk Not Supported Zendesk Not Supported Show More Integrations View All 6 Integrations	Integrations AuthPoint Supported Blotout Supported Campaign Monitor Supported Cayzu Supported ConnectWise Cybersecurity Management Supported ConnectWise PSA Supported Freshservice Supported HaloPSA Supported Hudu Not Supported Incident IQ Supported Level Not Supported LiveChat Supported Meltano Supported N-able N‑central Not Supported OpenVoice Supported QuickBooks Enterprise Not Supported Salesforce Agentforce Service Supported ServiceNow Supported SolarWinds Service Desk Supported Zendesk Supported Show More Integrations View All 18 Integrations
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