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About

Dedox turns your existing PDF and Word documents into a branded, searchable online help centre. Upload your docs and Dedox converts them into clean articles organised into categories, with your logo, colours and custom domain. It includes AI-assisted writing, search, analytics, an MCP server so AI assistants can read your knowledge base, and a Zapier integration.

About

When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Software companies, SaaS teams and support teams

Audience

Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

£0/month
Free plan available. Starter 29 GBP per month, Team 59 GBP per month, Professional 99 GBP per month, Enterprise from 299 GBP per month. Monthly plans have a 14-day free trial.
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Dedox
Founded: 2025
United Kingdom
dedox.ai

Company Information

Verizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/

Alternatives

Alternatives

Accelflow Space

Accelflow Space

Accelflow Inc.
Shelf

Shelf

Shelf.io
contboxx Vault

contboxx Vault

Adversign Media GmbH

Categories

AI Knowledge Base Supported

Categories

Integrations

ChatGPT Supported
Claude Desktop Supported
Cursor Supported
Google Sheets Supported
HubSpot CRM Supported
Intercom Supported
Microsoft Teams Supported
Model Context Protocol (MCP) Supported
Salesforce Supported
Slack Supported
WordPress Supported
Zapier Supported
Zendesk Supported

Integrations

ChatGPT Not Supported
Claude Desktop Not Supported
Cursor Not Supported
Google Sheets Not Supported
HubSpot CRM Not Supported
Intercom Not Supported
Microsoft Teams Not Supported
Model Context Protocol (MCP) Not Supported
Salesforce Not Supported
Slack Not Supported
WordPress Not Supported
Zapier Not Supported
Zendesk Not Supported
Claim Dedox and update features and information
Claim Dedox and update features and information
Claim Verizon Knowledge Assist and update features and information
Claim Verizon Knowledge Assist and update features and information