Verizon Knowledge AssistVerizon
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Related Products
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About
Dedox turns your existing PDF and Word documents into a branded, searchable online help centre. Upload your docs and Dedox converts them into clean articles organised into categories, with your logo, colours and custom domain. It includes AI-assisted writing, search, analytics, an MCP server so AI assistants can read your knowledge base, and a Zapier integration.
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About
When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Software companies, SaaS teams and support teams
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Audience
Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
£0/month
Free plan available. Starter 29 GBP per month, Team 59 GBP per month, Professional 99 GBP per month, Enterprise from 299 GBP per month. Monthly plans have a 14-day free trial.
Free Version
Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationDedox
Founded: 2025
United Kingdom
dedox.ai
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Company InformationVerizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
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Categories |
Categories |
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Integrations
ChatGPT
Supported
Claude Desktop
Supported
Cursor
Supported
Google Sheets
Supported
HubSpot CRM
Supported
Intercom
Supported
Microsoft Teams
Supported
Model Context Protocol (MCP)
Supported
Salesforce
Supported
Slack
Supported
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Integrations
ChatGPT
Not Supported
Claude Desktop
Not Supported
Cursor
Not Supported
Google Sheets
Not Supported
HubSpot CRM
Not Supported
Intercom
Not Supported
Microsoft Teams
Not Supported
Model Context Protocol (MCP)
Not Supported
Salesforce
Not Supported
Slack
Not Supported
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