DEEP.assistDeepSearch
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About
Our product DEEP.assist is built for customer care and IT-Service Management. Most business processes start with a custom message. DEEP.assist understands the meaning of that message and extracts the relevant information. For channels like email or fax, fully automated business processes can be put in place with automation rates of up to 100%. For direct channels like phone or live chat, agents are assisted in real-time by DEEP.assist. We basically understand ALL of your customer requests, simple or complex, on EVERY channel. We can reduce the TOTAL cost of ALL customer interaction in your organization by 30%-50%. Any questions? We dramatically improve north star metrics in customer care by understanding the content of every customer communication. Independent from channel and articulation. We improve your most relevant metrics. It doesn't stop there. Understanding the meaning of customer communication creates a universe of opportunities.
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About
Each team member can easily take over and manage customer conversations, with a seamless handover between virtual assistant and live agent. Connect all your customer support channels like Email, Live Chat and Facebook Messenger into one inbox. The virtual assistant automatically answers most of your customer support questions. Easily taking over conversations and answering the customer in case the assistant doesn’t understand. The virtual assistant automatically answers most of your customer support questions. Our virtual assistant speaks and helps your customers in multiple languages. Build rich profiles and easily merge multiple communication channels from the same, single customer. Easy to set up, within 5 minutes. No technical skills required or complicated flow builders to work with.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses and companies in search of a solution to improve their most relevant metrics
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Audience
Automated customer support platform for companies
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
€19 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationDeepSearch
Austria
www.deepsearch.at/product/
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Company InformationTable Duck
Founded: 2017
Netherlands
tableduck.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Data Analysis Features
Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics
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Integrations
Facebook Messenger
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