Audience

Businesses and companies in search of a solution to improve their most relevant metrics

About DEEP.assist

Our product DEEP.assist is built for customer care and IT-Service Management. Most business processes start with a custom message. DEEP.assist understands the meaning of that message and extracts the relevant information. For channels like email or fax, fully automated business processes can be put in place with automation rates of up to 100%. For direct channels like phone or live chat, agents are assisted in real-time by DEEP.assist. We basically understand ALL of your customer requests, simple or complex, on EVERY channel. We can reduce the TOTAL cost of ALL customer interaction in your organization by 30%-50%. Any questions? We dramatically improve north star metrics in customer care by understanding the content of every customer communication. Independent from channel and articulation. We improve your most relevant metrics. It doesn't stop there. Understanding the meaning of customer communication creates a universe of opportunities.

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Integrations

No integrations listed.

Ratings/Reviews

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features 0.0 / 5
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Company Information

DeepSearch
Austria
www.deepsearch.at/product/

Videos and Screen Captures

DEEP.assist Screenshot 1
DEEP.assist Screenshot 1
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Product Details

Platforms Supported
Windows
Training
Documentation
In Person
Support
Phone Support
Online

DEEP.assist Frequently Asked Questions

Q: What kinds of users and organization types does DEEP.assist work with?
Q: What languages does DEEP.assist support in their product?
Q: What kind of support options does DEEP.assist offer?
Q: What type of training does DEEP.assist provide?

DEEP.assist Product Features

Customer Service

Knowledge Base
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Data Analysis

Text Analytics
Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling