Related Products
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About
Consio helps Shopify brands turn the phone into a real sales and support channel with AI voice agents that handle both inbound and outbound calls.
The AI voice agent answers inbound calls 24/7 with live order and stock context, handles order status and delivery questions, sends tracking links by SMS, books callbacks and transfers calls to human agents when needed.
It also calls your customers: point it at Klaviyo or Shopify segments such as abandoned checkouts, failed payments or VIP buyers, and it creates the draft order, texts the checkout link and leaves your voicemail when nobody answers. Teams can also run campaigns with their own agents or with Consio Talent, trained human agents provided by Consio.
Every call, SMS and voicemail is connected back to Shopify orders, so brands can see which conversations created revenue.
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About
Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. One plan with no monthly fee and unlimited seats: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, product review collection and moderation, each customer's tickets, reviews and points on the Shopify customer page, loyalty points and referrals, and a help center. The AI agents work from the first day: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, triage tickets and draft replies for the team, and moderate reviews and draft their answers. Every AI agent is free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, billed through Shopify within the monthly budget the merchant sets. Reponse works in English and French and installs from the Shopify App Store.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Shopify brands, ecommerce teams, sales teams, customer support teams
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Audience
Shopify merchants and ecommerce support teams
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$30/month
Plans include 100, 400 or 1000 call minutes per month ($30, $60 or $120). Unlimited agents.
Free Version
Supported
Free Trial
Supported
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Pricing
$0.05/AI task
$0.05 per AI task, with no monthly fee: unlimited seats, the shared inbox, human live chat, tickets, reviews, loyalty and referrals are included, and only the AI agents' work is billed. Every AI agent is free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, within the monthly budget you set. Billed through Shopify.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationConsio
Founded: 2024
United States
www.consio.ai
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Company InformationReponse
France
reponse.ai
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Alternatives |
Alternatives |
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Categories |
Categories |
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Help Desk Features
Alerts / Escalation
Not Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Not Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
IT Asset Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Ticket Management
Supported
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