Consio vs. Five9 Comparison


Consio	Five9 4.0 out of 5 stars
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Consio	Five9
		Related Products Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. 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Phone numbers, carrier registration, more than 200 whitelisted lines with local presence, spam monitoring, call routing and campaign setup are handled for you before the first dial. Each call is checked against consent, suppression lists, known TCPA litigants and state and federal calling rules, including quiet hours, before it is placed. Reporting is built around the result you pay for. The dashboard tracks success rate per lead, cost per transfer and cost per human contact, plus a dial-to-transfer funnel that shows where calls drop off: no answer, DNC request, failed qualification, or a transfer the agent never picked up. Leads can arrive in real time from API vendors or as uploaded lists, and every source is ranked by success rate and cost, so you can see which lead vendors pay off. An hour-by-hour view shows when your leads actually convert. The Bigly Sales MCP server lets you run the account by asking Claude or ChatGPT: add leads to an active campaign, check pacing and minute usage, pull call summaries and transcripts, or find out who picked up today and wants a demo. Common uses include aged and dead lead reactivation, speed-to-lead follow-up on web and vendor leads, appointment setting, inbound answering and overflow, and warm transfers to licensed agents in insurance, lending, home services, legal, auto and political fundraising. Integrations include HubSpot, Salesforce, Zoho CRM, Pipedrive, GoHighLevel, Close, Follow Up Boss, Keap, monday CRM, Freshsales, ActiveCampaign and Microsoft Dynamics 365, plus an API for real-time lead posting. Plans start at $99 a month for 500 minutes, and Hunter, Closer and Rainmaker add a dedicated account manager who watches results and tunes your campaigns. New customers start with a free 30-minute AI calling setup ($3,000 value): the team builds your calling system live, shows the MCP and runs a test call. 5.0 out of 5 stars 9 Ratings Visit Website for Bigly Sales Zoom Phone Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. 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Consio: About Consio helps Shopify brands turn the phone into a real sales and support channel with AI voice agents that handle both inbound and outbound calls. The AI voice agent answers inbound calls 24/7 with live order and stock context, handles order status and delivery questions, sends tracking links by SMS, books callbacks and transfers calls to human agents when needed. It also calls your customers: point it at Klaviyo or Shopify segments such as abandoned checkouts, failed payments or VIP buyers, and it creates the draft order, texts the checkout link and leaves your voicemail when nobody answers. Teams can also run campaigns with their own agents or with Consio Talent, trained human agents provided by Consio. Every call, SMS and voicemail is connected back to Shopify orders, so brands can see which conversations created revenue.	Five9: About Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.
Consio: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Five9: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Consio: Audience Shopify brands, ecommerce teams, sales teams, customer support teams	Five9: Audience Truly a software that has stood the test of time, perfect for Medium to Large Enterprises that need a reliable contact center software solution.
Consio: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Five9: Support Phone Support Supported 24/7 Live Support Supported Online Supported
Consio: API Offers API Not Supported	Five9: API Offers API Not Supported
Consio: Screenshots and Videos View more images or videos	Five9: Screenshots and Videos View more images or videos
Consio: Pricing $30/month Plans include 100, 400 or 1000 call minutes per month ($30, $60 or $120). Unlimited agents. Free Version Supported Free Trial Supported	Five9: Pricing $100.00 per user per month Inbound, Outbound, and Blended Dialer packages available Free Version Not Supported Free Trial Not Supported
Consio: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Five9: Reviews/Ratings Overall 4.0 / 5 ease 4.5 / 5 features 3.5 / 5 design 3.5 / 5 support 5.0 / 5 Read all reviews
	Five9: Pros & Cons from Real Users Pros We needed a TCPA dialer, and Five9 has the best one out there for productive dialing. Also, their inbound and outbound campaign feature setup is very rich. It’s easy to accept and transfer calls to other reps when the calls come in. Easy to use interface as well. Cons The only thing that I don't like about five9 is the admin center is Java which is not run through HTML5. This will be released but not any time soon. How there is no texting ability like other softwares I’ve used in the past like truly.
Consio: Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported	Five9: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Consio: Company Information Consio Founded: 2024 United States www.consio.ai	Five9: Company Information Five9 Founded: 2001 United States go.five9.com/call-center-software
Consio: Alternatives RuleInside	Five9: Alternatives Intermedia Unite Intermedia 4.2 out of 5 stars
Consio: Allo	Five9: Bigly Sales 5.0 out of 5 stars
Consio: CloudTalk 4.7 out of 5 stars	Five9: DialedIn 4.8 out of 5 stars
Consio: Aircall 4.3 out of 5 stars	Five9: CloudTalk 4.7 out of 5 stars
Consio: Kixie PowerCall & SMS Kixie 4.7 out of 5 stars View All	Five9: Genesys Cloud CX Genesys 5.0 out of 5 stars View All
Consio: Categories AI Call Center Supported AI Customer Support Agents Supported AI Dialers Supported AI Receptionists Supported AI Voice Agents Supported Auto Dialer Supported Business Phone Systems Supported Call Center Supported Call Recording Supported eCommerce Tools Supported Power Dialers Supported	Five9: Categories AI Dialers Supported AI Voice Agents Supported Auto Dialer Supported Call Center Supported Call Center Infrastructure (CCI) Supported Call Monitoring Supported Call Recording Supported Contact Center as a Service (CCaaS) Supported Contact Center Quality Assurance Supported Customer Engagement Supported Customer Experience Supported Customer Service Supported Customer Success Supported Experience Orchestration Supported IVR Supported Power Dialers Supported Predictive Dialer Supported Sales Dialers Supported Sales Enablement Supported Telemarketing Supported Telephony Supported Workforce Optimization (WFO) Supported
	Five9: Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Not Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Supported File Transfer Supported Instant Retrieval Supported On-Demand Recording Supported Recording Bookmarking Supported Scheduled Recording Supported Screen Activity Recording Supported Video Call Recording Supported Show More Features Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Not Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported Sales Enablement Features Collaboration Not Supported Contact Management Supported Content Management Not Supported Document Management Not Supported Goals / Quota Management Supported Lead Management Supported Meeting Management Not Supported Performance Management Supported Presentation Management Not Supported Proposal Management Not Supported Territory Management Supported Training Management Not Supported Telemarketing Features Auto Dialer Supported Call Logging Supported Call Recording Supported Call Routing Supported Call Scripting Supported CRM Supported Inbound Call Center Supported IVR / Voice Recognition Supported Lead Distribution Supported Outbound Call Center Supported
Consio: Integrations Calabrio Call Recording Not Supported Calabrio Quality Management Not Supported CallTower Not Supported Chatterbox Not Supported Creovai Not Supported Echo AI Not Supported Enerflo Not Supported Flip Not Supported MarketSharp Not Supported Meera Not Supported Mindful Not Supported Nightfall Not Supported Peeklogic Jira Connector Not Supported Resemble AI Not Supported Rymiq AI Not Supported Sedric AI Not Supported Sugar Sell Not Supported Vantage Point Not Supported Velocify Not Supported WEBTEXT Not Supported Show More Integrations View All 1 Integration	Five9: Integrations Calabrio Call Recording Supported Calabrio Quality Management Supported CallTower Supported Chatterbox Supported Creovai Supported Echo AI Supported Enerflo Supported Flip Supported MarketSharp Supported Meera Supported Mindful Supported Nightfall Supported Peeklogic Jira Connector Supported Resemble AI Supported Rymiq AI Supported Sedric AI Supported Sugar Sell Supported Vantage Point Supported Velocify Supported WEBTEXT Supported Show More Integrations View All 110 Integrations
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