ConnectWise ScreenConnect vs. Telit secureWISE Comparison


ConnectWise ScreenConnect ConnectWise	Telit secureWISE Telit	+	+
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With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 34 Ratings Visit Website Atera Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. 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About ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.	About Machine builders and machine owners can access and share only the data they choose in an exceptionally secure way. You’ll maximize uptime for critical equipment, improve tool performance and avoid customer visits. Telit secureWISE® delivers secure, configurable end-to-end remote connectivity across private networks to equipment. It allows machine owners and machine builders to remotely collaborate in ways that improve equipment performance at every stage of the process and lifecycle while protecting valuable intellectual property (IP) for all involved parties. Telit secureWISE provides tool makers a simple and secure way to remote monitor and mediate the deployment. It provides manufacturers or tool owners with a secure infrastructure to allow machine builders to access their infrastructure securely with full audit capabilities. secureWISE for Factory gives machine builders secure remote monitoring and mediation to improve machines and increase equipment uptime.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience MSP, cloud, VAR, audio/visual, internal IT, and managed security providers	Audience Enterprises and industries that require a secure IIoT platform for industrial systems to remotely access, monitor and mediate equipment
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $27 per month Free - $0 One - $27 per month, single tech license Standard - $42 per month per concurrent tech Premium - $52 per month per concurrent tech Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 4.9 / 5 features 4.8 / 5 design 4.3 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros I use this a dozen or so times a year with IT support companies when they need control of my computer for trouble shooting. Always fast and easy to use. 1. The best feature of Connect Wise Control is the ability to manually control the screen resolution output while working on slow bandwidth connection. 2. The sessions are protected and secured. 3. The device remote controlling works smoothly without any jitter or lags in either video or audio. - The user interface is intuitive and easy to use. - It provides a stable and reliable connection from both end. - The connection time is quick, and the software is not heavy on processor while running. - The free version is a great tool to get started. - It is pretty easy to set up and use. - It is a very stable tool and does not put load on the system. The interface of the software is straightforward and easy to use that helps in organizing multiple clients at a time. It takes negligible to time to connect, and the connection is swift and reliable with no latency. The connection can be formed in a flexible manner via email or code. Cons No cons. Works like it's supposed to. Sometimes clients forget to click the allow the download, but that's not really a con of the product. 1. The only thing in which the tool lacks behind is the user interface of the tool, that is quite messy and unorganized. But UI plays a crucial role in user experience. - ConnectWise control is the perfect tool for reliable and fast remote access, and it provides what it claims. - There are some minor bugs, like the guest monitor does not work properly. The backward version of the agent is not supported. It does not have iOS or Android support.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information ConnectWise Founded: 1982 United States screenconnect.connectwise.com/	Company Information Telit Founded: 1986 United Kingdom www.telit.com/m2m-iot-products/telit-securewise-iiot-platform/
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Categories Co-Browsing Customer Service Help Desk Meeting MSP Remote Desktop Remote Support Remote Video Support Remote Work Video Conferencing Web Conferencing	Categories Industrial IoT
Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Meeting Features Action Item Tracking Agenda Management Attendee Management Board Meetings Committee Meetings Internal Meetings Invitation Management Legislative Meetings Materials Management Meeting Feedback Meeting Preparation Tools Meeting Room Booking Minutes Management Post-Meeting Tools Scheduling Travel Management Voting Management Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Web Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard
Integrations Acronis Cyber Protect AgVision Grain Software Cisco AnyConnect CyberQP Delinea Cloud Access Controller E-Multitech Auction Freshdesk Google Cloud Platform IBM Cloud ITBoost Naverisk RMM & PSA OpenText Core MDR SAP Cloud Platform SAP Commerce Cloud Syncro ThreatLocker Verizon Cloud Zendesk Show More Integrations View All 20 Integrations	Integrations Acronis Cyber Protect AgVision Grain Software Cisco AnyConnect CyberQP Delinea Cloud Access Controller E-Multitech Auction Freshdesk Google Cloud Platform IBM Cloud ITBoost Naverisk RMM & PSA OpenText Core MDR SAP Cloud Platform SAP Commerce Cloud Syncro ThreatLocker Verizon Cloud Zendesk Show More Integrations View All 17 Integrations
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