ConnectWise ScreenConnect vs. LogMeIn Rescue Comparison


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About ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.	About LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience MSP, cloud, VAR, audio/visual, internal IT, and managed security providers	Audience Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $27 per month Free - $0 One - $27 per month, single tech license Standard - $42 per month per concurrent tech Premium - $52 per month per concurrent tech Free Version Free Trial	Pricing $109 per month Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 4.9 / 5 features 4.8 / 5 design 4.3 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.8 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros I use this a dozen or so times a year with IT support companies when they need control of my computer for trouble shooting. Always fast and easy to use. 1. The best feature of Connect Wise Control is the ability to manually control the screen resolution output while working on slow bandwidth connection. 2. The sessions are protected and secured. 3. The device remote controlling works smoothly without any jitter or lags in either video or audio. - The user interface is intuitive and easy to use. - It provides a stable and reliable connection from both end. - The connection time is quick, and the software is not heavy on processor while running. - The free version is a great tool to get started. - It is pretty easy to set up and use. - It is a very stable tool and does not put load on the system. The interface of the software is straightforward and easy to use that helps in organizing multiple clients at a time. It takes negligible to time to connect, and the connection is swift and reliable with no latency. The connection can be formed in a flexible manner via email or code. Cons No cons. Works like it's supposed to. Sometimes clients forget to click the allow the download, but that's not really a con of the product. 1. The only thing in which the tool lacks behind is the user interface of the tool, that is quite messy and unorganized. But UI plays a crucial role in user experience. - ConnectWise control is the perfect tool for reliable and fast remote access, and it provides what it claims. - There are some minor bugs, like the guest monitor does not work properly. The backward version of the agent is not supported. It does not have iOS or Android support.	Pros & Cons from Real Users Pros It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners. This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues. A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security. This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task. They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service. Cons Support response times can be quite long. But, all in all it's very good. We do not have any negative comments. This tool has been very helpful to me. If it’s not frequently used, the pricing is quite high. The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice. They only have 30 days free trial. But overall they’re a good service.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information ConnectWise Founded: 1982 United States screenconnect.connectwise.com/	Company Information GoTo Founded: 2003 United States www.logmein.com/products/rescue
Alternatives Zoho Assist Zoho	Alternatives ScreenMeet
Dameware Remote Support SolarWinds	Zoho Assist Zoho
TruGrid	ConnectWise ScreenConnect ConnectWise
LogMeIn Rescue GoTo	LogMeIn Resolve GoTo
TeamViewer View All	TeamViewer View All
Categories Co-Browsing Customer Service Help Desk Meeting MSP Remote Desktop Remote Support Remote Video Support Remote Work Video Conferencing Web Conferencing	Categories Call Center Co-Browsing Help Desk ITSM Live Chat MSP Remote Desktop Remote Support Remote Video Support Remote Work RMM Screen Sharing
Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Meeting Features Action Item Tracking Agenda Management Attendee Management Board Meetings Committee Meetings Internal Meetings Invitation Management Legislative Meetings Materials Management Meeting Feedback Meeting Preparation Tools Meeting Room Booking Minutes Management Post-Meeting Tools Scheduling Travel Management Voting Management Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Web Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard	Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Screen Sharing Features Annotations / Drawing Tools Desktop / Browser Sharing Mobile Screen Sharing Presenter Control Management Remote Control Screen Capture Screen Mirroring Screen Recording
Integrations AuthPoint ConnectWise PSA Freshdesk Zendesk Acronis Cyber Protect Blotout Campaign Monitor Cayzu ConnectWise Automate ConnectWise Cybersecurity Management CyberFOX Password Manager CyberQP Freshservice ITBoost Meltano NinjaOne N‑able Passportal OpenVoice Salesforce Agentforce Service Slaask Show More Integrations View All 20 Integrations	Integrations AuthPoint ConnectWise PSA Freshdesk Zendesk Acronis Cyber Protect Blotout Campaign Monitor Cayzu ConnectWise Automate ConnectWise Cybersecurity Management CyberFOX Password Manager CyberQP Freshservice ITBoost Meltano NinjaOne N‑able Passportal OpenVoice Salesforce Agentforce Service Slaask Show More Integrations View All 18 Integrations
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