ConnectWise ScreenConnect vs. FactoryTalk Remote Access Comparison


ConnectWise ScreenConnect ConnectWise	FactoryTalk Remote Access Rockwell Automation	+	+
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		Related Products ConnectWise Automate Solve IT problems at the speed of business with ConnectWise Automate. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. It offers teams the ability to discover all devices and users that need to be proactively monitored, remove delivery roadblocks, and support more endpoints without adding headaches or head count. 508 Ratings Visit Website Zoho Assist Zoho Assist, your all-in-one remote access solution, helps you to access and manage remote devices. Through a web-based on-demand remote support session, you can directly analyze and establish control over your overseas assets in just a few seconds. Zoho Assist is entirely cloud-based, so you can set up unattended remote access and keep tabs on your remote PCs, laptops, mobile phones, and servers effortlessly. Zoho Assist is compatible with all major firewalls and traverses smoothly through proxies. Start your technical support today with industry-standard, best-in-class SSL with 256-bit AES data security to protect your data from phishing and other malicious activities. 1,981 Ratings Visit Website ISL Light Remote Desktop ISL Light is an easy-to-use remote desktop software for security-conscious users. It comes at a great price-performance. ISL Light is a powerful tool that helps IT staff and support technicians solve problems remotely, either through unattended access, remote support or even though screen-sharing on mobile devices. It works cross-platform and offers 256-bit encrypted sessions with all standard remote access features plus some important extras: single-sign-on (SSO), session recording, live chat, videocall, multi-monitor support, file transfer, reporting and many more. Users can choose between cloud or on-premise service. ISL Online license does not limit the number of users, workstations and clients you support. It's a reliable and highly secure software used in all industry sectors including banks, hospitals, governmental institutions and insurances. 1,496 Ratings Visit Website ConnectWise SIEM ConnectWise SIEM (formerly Perch) offers threat detection and response backed by an in-house Security Operations Center (SOC). Defend against business email compromise, account takeovers, and see beyond your network traffic. Our team of threat analysts does all the tedium for you, eliminating the noise and sending only identified and verified treats to action on. Built with multi-tenancy, ConnectWise SIEM helps you keep clients safe with the best threat intel on the market. 191 Ratings Visit Website ConnectWise RMM Don’t settle when it comes to managing your clients’ IT infrastructure. Exceed their expectations with ConnectWise RMM, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. With the number of new vulnerabilities rising each year, smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. Get better protection for clients while you spend less time managing endpoints and more time growing your business. It’s tough to locate, afford, and retain quality talent. In fact, 81% of IT leaders say it’s hard to find the recruits they need. Add ConnectWise RMM, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount. 164 Ratings Visit Website Atera Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. 3,068 Ratings Visit Website Thinfinity Workspace Thinfinity® Workspace 7 is a comprehensive, secure platform that offers a zero-trust approach, enabling secure and contextual access to corporate virtual desktops, virtual applications, internal web apps, SaaS, and files, whether they are on Windows, Linux, or mainframes. It supports various deployment models, including cloud, on-premise, and hybrid settings, and can be deployed on any cloud provider of your choice. With its proprietary reverse gateway technology, Thinfinity® Remote Workspace 7 ensures secure reverse connections over SSL with TLS 1.3 encryption. This robust approach doesn't require client-side installations, firewall modifications, or the opening of inbound ports on your network, thereby enhancing the security infrastructure of your business. The platform ensures all browser-based connections are secured over HTTPS, offering a wide variety of authentication options, from straightforward User/Password to sophisticated Active Directory authentication. 14 Ratings Visit Website TruGrid TruGrid SecureRDP secures access to Windows desktops and applications from any location. It is a DaaS solution that employs a Zero Trust model without firewall exposure. Key Benefits of TruGrid SecureRDP: - No Firewall Exposure & No VPN Required: Secure remote access without exposing inbound firewall ports - Zero Trust Security Model: Ensures that only pre-authenticated users can connect, mitigating ransomware risks - Cloud-Based Authentication: Eliminates the need for RDS gateways, SSL certificates, or third-party MFA solutions - Optimized Performance: Built-in fiber-optic mesh technology reduces latency - Simple Deployment & Multi-Tenant Management: Implements in less than an hour and includes a multi-tenant dashboard - Integrated MFA & Azure AD Support: Includes built-in MFA and integrates with Azure MFA & AD - Cross-Platform Support: Works on Windows, Mac, iOS, Android, and Chrome - 24x7 Support & Free Setup: Includes 24x7 support and free setup assistance 73 Ratings Visit Website NinjaOne NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. 3,945 Ratings Visit Website Datagate Telecom Billing Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements. 11 Ratings Visit Website
About ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.	About Imagine being able to respond to customer needs faster and rapidly resolve production issues. With the FactoryTalk® Remote Access™ solution, you don’t have to travel to manage, configure, and initiate secure connections to customer’s equipment. Discover a faster way to deliver great support, from anywhere. Remotely access and support customer equipment in a moment’s notice! When customers call, you can get connected quickly – no matter where you are. With remote access, you don’t need costly travel time and expenses to help. Customers will appreciate this – and so will your bank account. When you can service customer equipment on-demand, you’re poised to fast-track fixes, reduce downtime and maximize productivity. Protecting your work is serious business. From multi-factor authentication and encrypted protocols to local access control and more, you can make security a priority.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience MSP, cloud, VAR, audio/visual, internal IT, and managed security providers	Audience Factories and manufacturers that need a solution that allows them to securely connect to customer equipment
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $27 per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 4.9 / 5 features 4.8 / 5 design 4.3 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information ConnectWise Founded: 1982 United States screenconnect.connectwise.com/	Company Information Rockwell Automation Founded: 1903 United States www.rockwellautomation.com/en-us/products/software/factorytalk/remote-access.html
Alternatives TruGrid	Alternatives ConnectWise ScreenConnect ConnectWise
Zoho Assist Zoho	Impero Connect Impero Software
ISL Light Remote Desktop ISL Online	FactoryTalk Metrics Rockwell Automation
LogMeIn Rescue GoTo	FactoryTalk Linx Rockwell Automation
TeamViewer View All	AweSun Aweray Remote View All
Categories Co-Browsing Customer Service Help Desk Meeting MSP Remote Desktop Remote Support Remote Video Support Remote Work Video Conferencing Web Conferencing	Categories Manufacturing Remote Desktop
Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Meeting Features Action Item Tracking Agenda Management Attendee Management Board Meetings Committee Meetings Internal Meetings Invitation Management Legislative Meetings Materials Management Meeting Feedback Meeting Preparation Tools Meeting Room Booking Minutes Management Post-Meeting Tools Scheduling Travel Management Voting Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Web Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard
Integrations Acronis Cyber Protect Asio by ConnectWise AuthPoint ConnectWise Automate ConnectWise PSA CyberQP Datto RMM Delinea Cloud Access Controller Freshdesk ITBoost Naverisk RMM & PSA NinjaOne N‑able Passportal OpenText Core MDR Password Boss Slaask SmartConnect Syncro ThreatLocker Zendesk Show More Integrations View All 20 Integrations	Integrations Acronis Cyber Protect Asio by ConnectWise AuthPoint ConnectWise Automate ConnectWise PSA CyberQP Datto RMM Delinea Cloud Access Controller Freshdesk ITBoost Naverisk RMM & PSA NinjaOne N‑able Passportal OpenText Core MDR Password Boss Slaask SmartConnect Syncro ThreatLocker Zendesk Show More Integrations
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