ConnectWise PSA vs. Jira Service Management vs. SaltStack Comparison


ConnectWise PSA ConnectWise	Jira Service Management Atlassian	SaltStack	+
Learn More Update Features	Learn More Update Features	Learn More Update Features	Add To Compare


			Related Products Atera Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. 1,914 Ratings Visit Website SuperOps SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier. 216 Ratings Visit Website ManageEngine ServiceDesk Plus Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. 1,690 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 1,962 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 730 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 7,560 Ratings Visit Website Datagate Telecom Billing Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements. 11 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 139 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 4,573 Ratings Visit Website ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 33 Ratings Visit Website
About ConnectWise PSA, formerly ConnectWise Manage, is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise PSA offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools.	About Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.	About SaltStack is an intelligent IT automation platform that can manage, secure, and optimize any infrastructure—on-prem, in the cloud, or at the edge. It’s built on a unique and powerful event-driven automation engine that detects events in any system and reacts intelligently to them, making it an extremely effective solution for managing large, complex environments. With the newly launched SecOps offering, SaltStack can detect security vulnerabilities and non-compliant, mis-configured systems. As soon as an issue is detected, this powerful automation helps you and your team remediate it, keeping your infrastructure securely configured, compliant, and up-to-date. The SecOps suite includes both Comply and Protect. Comply scans and remediates against CIS, DISA-STIG, NIST, PCI, HIPAA compliance standards. And Protect scans for vulnerabilities and patches and updates your operating systems.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience From managed service providers and cloud service providers to managed print, VOIP, VARs.	Audience IT Teams within growing companies moving away from using emails for support and instead look to implement a robust IT ticking system to streamline their requests.	Audience ITOps, DevOps, NetOps, and SecOps
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $20 per user per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.6 / 5 ease 4.5 / 5 features 4.6 / 5 design 4.3 / 5 support 4.4 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 4.3 / 5 features 4.5 / 5 design 4.7 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information ConnectWise Founded: 1982 United States www.connectwise.com/platform/business-management/psa	Company Information Atlassian Founded: 2002 Australia www.atlassian.com	Company Information SaltStack Founded: 2012 Utah, United States saltproject.io
Alternatives NinjaOne	Alternatives Freshservice Freshworks	Alternatives Ansible Red Hat
Rev.io PSA Rev.io	Zendesk	AttuneOps
Vivantio	EZO AssetSonar EZO	CFEngine
ConnectWise Automate ConnectWise	SysAid SysAid Technologies	Runecast Runecast Solutions
ConnectWise ScreenConnect ConnectWise View All	SolarWinds Service Desk SolarWinds View All	Puppet Enterprise Puppet View All
Categories Help Desk IT Management IT Service ITSM MSP Professional Services Automation	Categories AI Service Management (AISM) Help Desk Issue Tracking IT Alerting IT Asset Management IT Management IT Service ITSM Service Request Management	Categories Build Automation Cloud Infrastructure Automation Cloud Security Compliance Configuration Management Container Orchestration Cybersecurity Data Center Management DevOps HIPAA Compliance IT Management IT Security Network Automation Network Security Patch Management PCI Compliance Server Management Software Configuration Management (SCM) Vulnerability Scanners
IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Show More Features Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Professional Services Automation Features Billing & Invoicing Client Portal Collaboration Tools CRM Document Management Portfolio Management Project Management Proposal Generation Quote Management Resource Management Time & Expense Tracking	IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Show More Features Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management	IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Show More Features Build Automation Features Automated Testing Build Cache Build Management Tools Build Metrics Change Only Compiling Debugging Tools Dependency Management IDE Compatibility Parallel Testing Plugin Library Source Code Management Version Conflict Resolution Cloud Security Features Antivirus Application Security Behavioral Analytics Encryption Endpoint Management Incident Management Intrusion Detection System Threat Intelligence Two-Factor Authentication Vulnerability Management Compliance Features Archiving & Retention Artificial Intelligence (AI) Audit Management Compliance Tracking Controls Testing Environmental Compliance FDA Compliance HIPAA Compliance Incident Management ISO Compliance OSHA Compliance Risk Management Sarbanes-Oxley Compliance Surveys & Feedback Version Control Workflow / Process Automation Configuration Management Features Access Control / Permissions Application Deployment Automated Provisioning Infrastructure Automation Node Management Orchestration Reporting Analytics / Visualization Task Management Cybersecurity Features AI / Machine Learning Behavioral Analytics Endpoint Management Incident Management IOC Verification Tokenization Vulnerability Scanning Whitelisting / Blacklisting Data Center Management Features Audit Trail Behavior-Based Acceleration Cross Reference System Device Auto Discovery Diagnostic Testing Import / Export Data JCL Management Multi-Platform Multi-User Power Management Sarbanes-Oxley Compliance DevOps Features Approval Workflow Dashboard KPIs Policy Management Portfolio Management Prioritization Release Management Timeline Management Troubleshooting Reports HIPAA Compliance Features Access Control / Permissions Audit Management Compliance Reporting Data Security Documentation Management For Healthcare Incident Management Policy Training Remediation Management Risk Management Vendor Management IT Security Features Anti Spam Anti Virus Email Attachment Protection Event Tracking Internet Usage Monitoring Intrusion Detection System IP Protection Spyware Removal Two-Factor Authentication Vulnerability Scanning Web Threat Management Web Traffic Reporting Network Security Features Access Control Analytics / Reporting Compliance Reporting Firewalls Internet Usage Monitoring Intrusion Detection System Threat Response VPN Vulnerability Scanning PCI Compliance Features Access Control Compliance Reporting Exceptions Management File Integrity Monitoring Intrusion Detection System Log Management Patch Management PCI Assessment Policy Management Patch Management Features Alerts/Notifications Automatic Approval Automatic Patch Deployment Automatic Scans Compliance Management Custom Patches Dashboard Network Wide Management Patch Prioritization Patch Testing Remote Access/Control Vulnerability Scanning Server Management Features CPU Monitoring Credential Management Database Servers Email Monitoring Event Logs History Tracking Patch Management Scheduling User Activity Monitoring Virtual Machine Monitoring
Integrations 4Degrees Astera ReportMiner Cayzu ConnectWise ScreenConnect Cyble Dropsuite Hugo Kayako Kintone Kovair QuickSync LogicMonitor Metric Insights Motileo Paminga Passly Reftab Sage 50 ScalePad Backup Radar Site24x7 draw.io Show More Integrations View All 133 Integrations	Integrations 4Degrees Astera ReportMiner Cayzu ConnectWise ScreenConnect Cyble Dropsuite Hugo Kayako Kintone Kovair QuickSync LogicMonitor Metric Insights Motileo Paminga Passly Reftab Sage 50 ScalePad Backup Radar Site24x7 draw.io Show More Integrations View All 246 Integrations	Integrations 4Degrees Astera ReportMiner Cayzu ConnectWise ScreenConnect Cyble Dropsuite Hugo Kayako Kintone Kovair QuickSync LogicMonitor Metric Insights Motileo Paminga Passly Reftab Sage 50 ScalePad Backup Radar Site24x7 draw.io Show More Integrations View All 27 Integrations
Claim ConnectWise PSA and update features and information Claim ConnectWise PSA and update features and information	Claim Jira Service Management and update features and information Claim Jira Service Management and update features and information	Claim SaltStack and update features and information Claim SaltStack and update features and information