ConneXio vs. Datagate Telecom Billing Comparison


ConneXio	Datagate Telecom Billing Datagate Innovation	+	+
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About The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio is The Future of Customer Engagement and Workforce Management Software - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Phones - CRM - UCaaS / CCaaS - Dialer - BPO & Outsourcing Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways. Featuring ways to make your job easier; - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network		About Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience For businesses looking for a cloud based customer interaction management system to handle contact database, priority call routing (PCR) and agent scripting		Audience SaaS Telecom Billing for MSPs
Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $29.99 We have custom-tailored solutions for every business. Contact our team today so we can build a custom-tailored solution specific for your business' needs! Free Version Not Supported Free Trial Supported		Pricing Set up fee plus monthly based on usage Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 4.7 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Great Customer Service, 24/7 chat and voice. Software includes CRM and Employee Portal along with UCaaS. Makes it very easy to communicate with employees, and also for internal external uses. Our team has been enjoying with ConneXio, recommend! Great customer service, Easy user interface, No down time from my experience compared to other companies. Very user friendly, I didn't have to train my staff long for them to learn it. I had a lot of positive feedback about the features too. Cons Took a bit to roll out new features regarding SMS, but worth the wait! There are none really you get what you paid for. From my experience ConneXio is a great company. Not much advertising, I had to find out from a buddy.		Pros from Real Users Pros The Support team stands behind their product. If there is a feature that we would like, the support team makes it happen.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information ConneXio Founded: 2014 United States www.connexiocloud.com/connexio-cloud-free-trial/		Company Information Datagate Innovation Founded: 2015 United States www.datagate-i.com
Alternatives DID Global		Alternatives IntegriBill Sandy Beaches Software
CloudTalk		Solve(X) GoExceed
Genesys Cloud CX Genesys		Cadebill MCL Systems
Five9		TelecomBilling.Net Dynasoft
NobelBiz View All		Calero View All
Categories AI Call Center Supported AI Dialers Supported Auto Dialer Supported Business VoIP Supported Call Center Supported Call Forwarding Supported Call Monitoring Supported Chatbot Supported Cloud PBX Supported Contact Center as a Service (CCaaS) Supported Customer Engagement Supported IVR Supported Predictive Dialer Supported Sales Dialers Supported Telephony Supported		Categories Billing and Invoicing Supported Billing and Provisioning Supported Business VoIP Supported Finance Supported Payment Processing Supported Recurring Billing Supported Telecom Billing Supported Telecom Expense Management Supported Telephony Supported Utility Billing Supported
Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Not Supported IVR / Voice Recognition Supported Outbound Reporting Not Supported Predictive Dialer Supported Telemarketing Management Supported Voice & Data Integration Not Supported VoIP Supported Show More Features Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Chatbot Features Call to Action Supported Context and Coherence Not Supported Human Takeover Supported Inline Media / Videos Not Supported Machine Learning Not Supported Natural Language Processing Not Supported Payment Integration Not Supported Prediction Not Supported Ready-made Templates Supported Reporting / Analytics Not Supported Sentiment Analysis Not Supported Social Media Integration Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Supported Video Content Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported		Business VoIP Features Call Parking Not Supported Call Recording Not Supported Contact Management Not Supported Encryption Not Supported IVR / Voice Recognition Not Supported Ring Groups Not Supported SIP Trunking Not Supported Unified Communications Supported Voice Quality Enhancement Not Supported Telephony Features Auto-Dialer Not Supported Call Center Management Not Supported Call Monitoring Not Supported Contact Management Not Supported Inbound Reporting Not Supported IVR / Voice Recognition Not Supported Outbound Reporting Not Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Supported VoIP Supported Show More Features Billing and Invoicing Features Billing Portal Supported Contact Database Supported Contingency Billing Not Supported Customer Portal Supported Customizable Invoices Supported Dunning Management Not Supported Hourly Billing Not Supported Invoice History Supported Mobile Payments Not Supported Multi-Currency Supported Online Invoicing Supported Online Payments Supported Payment Processing Supported Project Billing Not Supported Recurring/Subscription Billing Supported Service Ticket Billing Not Supported Tax Calculator Supported Billing and Provisioning Features Billing & Invoicing Supported Carrier Access Billing Supported Contract Management Supported Customer Accounts Supported Customizable Billing Supported Flexible Rate Tables Supported Internet Supported Order Management Not Supported Post-Paid Systems Not Supported Pre-Paid Systems Not Supported Provisioning Not Supported Rating Supported Self Service Portal Supported Service Order System Not Supported VoIP Supported Payment Processing Features ACH Check Transactions Not Supported Bitcoin Compatible Not Supported Debit Card Support Not Supported Gift Card Management Not Supported Mobile Payments Not Supported Online Payments Supported POS Transactions Not Supported Receipt Printing Not Supported Recurring Billing Supported Signature Capture Not Supported Recurring Billing Features Customer Portal Supported Deferred Billing Not Supported Discount Management Supported Dunning Management Not Supported Invoice History Supported Multi-Currency Supported Multi-Period Recurring Billing Supported Payment Processing Supported Recurring Donations Not Supported Subscription Billing Supported Telecom Expense Management Features Billing for Data Supported Billing for Voice Supported Call Monitoring Not Supported Chargeback Tracking Not Supported Contract Negotiation Not Supported Fixed Line Compatibility Supported Internal Cost Allocation Supported Mobile Line Compatibility Not Supported Usage Reporting Supported Utility Billing Features Account Management Not Supported ACH Payment Processing Not Supported Billing & Invoicing Supported Cable Not Supported Collections Management Not Supported Customer Management Supported Electricity Supported Meter Management Not Supported Metered Billing Supported Move In / Move Out Not Supported Natural Gas Supported Non-Metered Billing Supported Online Payment Processing Supported Penalty / Cut-Off Processing Not Supported Rate Management Supported Service Call Management Not Supported Trash Not Supported Water Supported Work Order Management Not Supported
Integrations APRO CRM Supported Agile CRM Supported Autotask PSA Not Supported Avalara Not Supported Bandwidth Not Supported Brightlink Voice Not Supported CCH SureTax Not Supported CereTax Not Supported HaloPSA Not Supported MYOB Not Supported Pipedrive Supported Quoter Not Supported Salesforce Supported Shopify Supported SkySwitch Not Supported Sticky.io Supported Twilio Not Supported Xero Not Supported Zendesk Supported monday AI work platform Supported Show More Integrations View All 9 Integrations		Integrations APRO CRM Not Supported Agile CRM Not Supported Autotask PSA Supported Avalara Supported Bandwidth Supported Brightlink Voice Supported CCH SureTax Supported CereTax Supported HaloPSA Supported MYOB Supported Pipedrive Not Supported Quoter Supported Salesforce Not Supported Shopify Not Supported SkySwitch Supported Sticky.io Not Supported Twilio Supported Xero Supported Zendesk Not Supported monday AI work platform Not Supported Show More Integrations View All 17 Integrations
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