ConneXio vs. Datagate Telecom Billing Comparison


ConneXio	Datagate Telecom Billing Datagate Innovation	+	+
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About The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio is The Future of Customer Engagement and Workforce Management Software - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Phones - CRM - UCaaS / CCaaS - Dialer - BPO & Outsourcing Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways. Featuring ways to make your job easier; - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network		About Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience For businesses looking for a cloud based customer interaction management system to handle contact database, priority call routing (PCR) and agent scripting		Audience SaaS Telecom Billing for MSPs
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $29.99 We have custom-tailored solutions for every business. Contact our team today so we can build a custom-tailored solution specific for your business' needs! Free Version Free Trial		Pricing Set up fee plus monthly based on usage Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 4.7 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Great Customer Service, 24/7 chat and voice. Software includes CRM and Employee Portal along with UCaaS. Makes it very easy to communicate with employees, and also for internal external uses. Our team has been enjoying with ConneXio, recommend! Great customer service, Easy user interface, No down time from my experience compared to other companies. Very user friendly, I didn't have to train my staff long for them to learn it. I had a lot of positive feedback about the features too. Cons Took a bit to roll out new features regarding SMS, but worth the wait! There are none really you get what you paid for. From my experience ConneXio is a great company. Not much advertising, I had to find out from a buddy.		Pros from Real Users Pros The Support team stands behind their product. If there is a feature that we would like, the support team makes it happen.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information ConneXio Founded: 2014 United States www.connexiocloud.com/connexio-cloud-free-trial/		Company Information Datagate Innovation Founded: 2015 United States www.datagate-i.com
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Categories AI Call Center Auto Dialer Business VoIP Call Center Call Forwarding Call Monitoring Chatbot Cloud PBX Contact Center as a Service (CCaaS) Customer Engagement IVR Predictive Dialer Sales Dialers Telephony		Categories Billing and Invoicing Billing and Provisioning Business VoIP Finance Payment Processing Recurring Billing Telecom Billing Telecom Expense Management Telephony Utility Billing
Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Show More Features Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Predictive Dialer Features Call Monitoring Call Recording Call Results Call Transfer Callback Scheduling Campaign Specific Caller ID Contact Management FCC Compliance FTC Compliance Lead Capture Lead Management		Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Show More Features Billing and Invoicing Features Billing Portal Contact Database Contingency Billing Customer Portal Customizable Invoices Dunning Management Hourly Billing Invoice History Mobile Payments Multi-Currency Online Invoicing Online Payments Payment Processing Project Billing Recurring/Subscription Billing Service Ticket Billing Tax Calculator Billing and Provisioning Features Billing & Invoicing Carrier Access Billing Contract Management Customer Accounts Customizable Billing Flexible Rate Tables Internet Order Management Post-Paid Systems Pre-Paid Systems Provisioning Rating Self Service Portal Service Order System VoIP Payment Processing Features ACH Check Transactions Bitcoin Compatible Debit Card Support Gift Card Management Mobile Payments Online Payments POS Transactions Receipt Printing Recurring Billing Signature Capture Recurring Billing Features Customer Portal Deferred Billing Discount Management Dunning Management Invoice History Multi-Currency Multi-Period Recurring Billing Payment Processing Recurring Donations Subscription Billing Telecom Expense Management Features Billing for Data Billing for Voice Call Monitoring Chargeback Tracking Contract Negotiation Fixed Line Compatibility Internal Cost Allocation Mobile Line Compatibility Usage Reporting Utility Billing Features Account Management ACH Payment Processing Billing & Invoicing Cable Collections Management Customer Management Electricity Meter Management Metered Billing Move In / Move Out Natural Gas Non-Metered Billing Online Payment Processing Penalty / Cut-Off Processing Rate Management Service Call Management Trash Water Work Order Management
Integrations APRO CRM Agile CRM Alternative Payments Autotask PSA Avalara Brightlink Voice CCH SureTax CereTax ConnectBooster HaloPSA Kaseya BMS Pipedrive QuickBooks Online Quoter Shopify Twilio Xero Zendesk Zoho CRM Plus monday AI work platform Show More Integrations View All 9 Integrations		Integrations APRO CRM Agile CRM Alternative Payments Autotask PSA Avalara Brightlink Voice CCH SureTax CereTax ConnectBooster HaloPSA Kaseya BMS Pipedrive QuickBooks Online Quoter Shopify Twilio Xero Zendesk Zoho CRM Plus monday AI work platform Show More Integrations View All 17 Integrations
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