Comm100

Comm100

Comm100 Network Corporation
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About

Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer. Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.

About

OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment scheduling and digital engagement solutions that adapt to their customers’ preferences in real time. Formerly known as ScheduleOnce, the company is widely acknowledged as a frontrunner in online booking and calendaring, but its offerings extend well beyond those to a market-leading range of tools designed to capture details on incoming prospects, qualify them, engage them, and drive sales with maximum efficiency and regulatory-compliant security. Freelancers, owner-operators, agents, affiliates, and in-house teams in every industry rely on OnceHub to power up their digital sales and marketing, hit their recruitment targets, and deliver quality services, one on one or in a team, in person, remotely, or both.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.

Audience

OnceHub powers sales, marketing, customer service and support in regulated industries like financial services and healthcare, as well as in coaching and consulting, lifestyle and educational services.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Version Not Supported
Free Trial Supported

Pricing

$12 per user per month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 3.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • Comm100 is powered with artificial intelligence makes response chat automated. It has text auto-translation feature that makes it easy to understand for foreign visitors. It's available on cross-platform makes it easy to use and engage with visitors.

Cons

  • It lacks some important features like no user ticket system.

Pros & Cons from Real Users

Pros

  • ScheduleOnce has saved our office so much time. I have 20+ meetings per week, and our office schedules 50+ appointments each week - ScheduleOnce has replaced the manual process of scheduling, making it easy and simple to make, confirm, reschedule and cancel appointments instantly. ScheduleOnce also integrates with video conferencing software, so virtual locations are automatically generated as appointments are confirmed. ScheduleOnce syncs with your calendar (or you can use it without syncing to a calendar), has customizable booking forms and sends customized confirmation and reminder emails. ScheduleOnce also comes with InviteOnce, which I have not used.

Cons

  • It's a bit tedious to set up the calendars and appointment types in ScheduleOnce, but this is the case with any calendaring solution. The investment in time really pays off. You can re-use event templates, booking forms, etc. The reporting on booked appointments is lacking. For example, if I'm booking 20 appointments in one day, there isn't a way to run a quick report that shows all 20 appointments in an Excel file. The event bookings do show up in an activity feed and search, which can both be filtered, and, if your calendar is synched, will appear on the calendar.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Comm100 Network Corporation
Founded: 2009
Canada
www.comm100.com

Company Information

OnceHub
Founded: 2006
United States
www.oncehub.com

Alternatives

Alternatives

Acuity Scheduling

Acuity Scheduling

Squarespace
PHP Live!

PHP Live!

PHP Live LLC
Ada

Ada

Ada.cx
Qualified

Qualified

Qualified.com

Categories

Chatbot Supported
Co-Browsing Supported
Conversational AI Supported
Customer Service Supported
Live Chat Supported
Remote Support Supported

Categories

Chatbot Supported
Conversational AI Supported
Lead Capture Supported
Live Chat Supported
Scheduling Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Supported
Client Database Supported
Group Scheduling Supported
Mobile Access Supported
Multi-Location Supported
Online Booking Supported
Online Payments Supported
Recurring Appointments Not Supported
Room Booking Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Supported
Class Scheduling Supported
Employee Scheduling Not Supported
Facility Scheduling Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Supported
Multi-Location Supported
Online Scheduling Supported
Payment Processing Supported
Real-time Scheduling Supported
Reservations Supported
Resource Scheduling Supported
Room Booking Management Supported

Integrations

Salesforce Supported
Wufoo Supported
Zapier Supported
Easyflow Not Supported
GoTo Meeting Supported
Google Workspace Not Supported
Insightly Not Supported
Jiva Supported
Magento Supported
Make Not Supported
Microsoft Outlook Not Supported
Microsoft Teams Not Supported
Nearby Now Not Supported
Parsey Not Supported
Shopify Supported
Smith.ai Not Supported
Telegram Supported
WeChat Supported
WordPress Supported
iCloud Not Supported

Integrations

Salesforce Supported
Wufoo Supported
Zapier Supported
Easyflow Supported
GoTo Meeting Not Supported
Google Workspace Supported
Insightly Supported
Jiva Not Supported
Magento Not Supported
Make Supported
Microsoft Outlook Supported
Microsoft Teams Supported
Nearby Now Supported
Parsey Supported
Shopify Not Supported
Smith.ai Supported
Telegram Not Supported
WeChat Not Supported
WordPress Not Supported
iCloud Supported
Claim Comm100 and update features and information
Claim Comm100 and update features and information
Claim OnceHub and update features and information
Claim OnceHub and update features and information