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About

Seamlessly connecting clients who prefer WhatsApp with business teams who use Email. Delight private clients and business owners who prefer to chat on WhatsApp and other convenient messaging apps. Centralise messaging data to offer team-wide visibility of conversations and meet your data retention obligations. Automatically route chat messages and voice notes from private clients on popular messaging apps to appropriate relationship teams who use business-level communication tools including email and Microsoft Teams. ClientWindow automatically integrates messaging app conversations on WhatsApp and other chat platforms with your internal communication software, including email, Teams and Slack.

About

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Teams that use email that want to interface with customers that use WhatsApp

Audience

Executive level individuals in the field of customer service, customer experience, sales, and support. Completely vertical agnostic, we have clients in the retail, banking, healthcare, e-commerce, automotive, and telecom industries.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

£50/month
Free Version Not Supported
Free Trial Not Supported

Pricing

$50 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.8 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I like using Glassix. Its AI-suggested replies function facilitates smooth channel transitions while maintaining context, allowing for instantaneous click-to-answer consumer inquiries.
  • We are able to handle all of our social media activities in one spot because of Glassix's outstanding collaboration with social media sites. For my staff and me, getting every thing in one place is amazing.
  • The AI chatbot is a complete game changer for us, we're able to serve customers through various channels like, WhatsApp, Apple Business Messages, our website, and social which helps us not just stay prompt via multiple channels but also to provide a unified and consistent brand voice.
  • We love using the AI unified inbox to handle our support tickets and the chatbot for resolving repetitive client requests. In addition, I have to say that the platform provides really helpful features like AI-suggested replies and auto-tagging of conversations that plays so well with our business objectives.
  • We love the AI chatbot and the unified inbox, the ability to handle support tickets using the AI features making our job much easier. From auto-suggested replies to one-click conversations summary, Glassix makes it super easy to work in customer support.

Cons

  • The platform has no drawbacks and offers us everyday advantages.
  • Few demo videos on utilizing AI features would be a great help.
  • I don't see any downsides as of now, the product is really intuitive and easy to operate and it seems like a good bang for our bucks.
  • Would love to have the ability to segment closed conversations and present reports for more than 12 months ago.
  • AI chatbot is a complete game changer. The unified inbox is very easy and intuitive to use. The AI features are amazing and making our day to day much easier.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

ClientWindow
Founded: 2023
Jersey
www.clientwindow.com

Company Information

Glassix
Founded: 2015
Israel
www.glassix.com

Alternatives

Alternatives

Categories

Categories

Integrations

Azure OpenAI Service Not Supported
Dynamics 365 Commerce Not Supported
Microsoft Outlook Supported
Microsoft Teams Supported
Salesforce Not Supported
Slack Supported
WhatsApp Supported

Integrations

Azure OpenAI Service Supported
Dynamics 365 Commerce Supported
Microsoft Outlook Not Supported
Microsoft Teams Not Supported
Salesforce Supported
Slack Not Supported
WhatsApp Not Supported
Claim ClientWindow and update features and information
Claim ClientWindow and update features and information
Claim Glassix and update features and information
Claim Glassix and update features and information