Audience
Companies searching for a platform to improve customer experience and respond to changes and trends
About EdgeTier
EdgeTier enables a new generation of customer engagement teams to do the impossible: radically improve efficiency, turn agents into superstars, and make the unknown visible with near-magical ease. Improve customer experience and respond to changes and trends as they happen, not after they’ve happened. Get alerts to important changes in customer conversations in real-time. Free up your team to do what they are there to do - engage customers - Let advanced and user-friendly AI automatically organize, categorize, and tidy each conversation. Coach your team and improve their effectiveness with every interaction. Stop relying on spot checks, have a true picture of how each team member performs over ALL of their conversations all of the time.
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Company Information
EdgeTier
Founded: 2015
Ireland
www.edgetier.com
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Cloud
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Live Online
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