Click2Coach

Click2Coach

Envision Telephony
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+

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About

Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience.

About

Coaching Loft is an intuitive and Professional Online Coaching Management System that every Coach, Leader, Manager and Coaching Client needs to deliver or receive a fluent coaching experience all from one Central Dashboard designed to enhance the coaching process. This system empowers coaches to build, manage and organize their practice while fostering ongoing engagement and support for coachees in between sessions, track progress to make accomplishments visible, and improve follow-through and engagement.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call centers and businesses looking for a cloud call center software solution for their business needs

Audience

Individual coach, coaching firms

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$12.00/year/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Envision Telephony
Founded: 1994
United States
www.envisioninc.com

Company Information

Coaching Loft
Founded: 2018
United Arab Emirates
www.coachingloft.com

Alternatives

Alternatives

Call Coach AI

Call Coach AI

Icana.AI

Categories

Call Center Supported
Call Recording Supported
Training Supported

Categories

Coaching Supported
Mentoring Supported
Personal Trainer Supported
Sales Coaching Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Not Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Supported

Training Features

Academic / Education Not Supported
Asynchronous Learning Not Supported
Blended Learning Not Supported
Built-In Course Authoring Supported
Built-in LMS Supported
Certification Management Not Supported
Corporate / Business Not Supported
eCommerce Not Supported
Learner Portal Supported
Mobile Learning Not Supported
Simulation Not Supported
Synchronous Learning Not Supported
Training Companies Not Supported

Coaching Features

Appointment Scheduling Supported
Billing & Invoicing Supported
Business Coaching Supported
Client Management Supported
Goal Setting / Tracking Supported
Life Coaching Supported
Mentor/Coach Matching Supported
Program Management Supported
Progress Tracking Supported
Sport Coaching Supported

Mentoring Features

Action Item Tracking Supported
Appointment Scheduling Supported
Billing & Invoicing Supported
Client Management Supported
Course Management Not Supported
Goal Management Supported
Mentor Matching Supported
Program Management Supported
Progress Tracking Supported

Personal Trainer Features

Appointment Scheduling Supported
Assessments Supported
Attendance Tracking Supported
Billing & Invoicing Supported
Certification Tracking Not Supported
Client Management Supported
Commission Management Supported
eCommerce Not Supported
Exercise Library Supported
Fitness Assessments Not Supported
Fitness Plan Supported
Nutrition Program Not Supported
Online Store Not Supported
Payment Processing Supported
Wellness Plans Not Supported

Sales Coaching Features

Assessments Supported
Audio / Video Conferencing Supported
Built-In Course Authoring Supported
Call Recording Supported
Gamification Not Supported
Goal Setting / Tracking Supported
Learning Plans Supported
Onboarding Supported
Performance Metrics Supported

Integrations

HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Mailchimp Not Supported
PayPal Not Supported
QuickBooks Online Not Supported
Zapier Not Supported
Zoom Not Supported

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Mailchimp Supported
PayPal Supported
QuickBooks Online Supported
Zapier Supported
Zoom Supported
Claim Click2Coach and update features and information
Claim Click2Coach and update features and information
Claim Coaching Loft and update features and information
Claim Coaching Loft and update features and information