Topbox

Topbox

Topbox, Inc.
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About

Churn Solution is a retention platform for subscription businesses. It helps you keep the customers you already won instead of replacing them. Subscription revenue leaks in two places most teams never separate. Voluntary churn, where someone reaches the cancel page and leaves. And involuntary churn, where a payment simply fails: an expired card, a bank blocking a recurring charge, an abandoned verification step. Those customers never chose to leave. Churn Solution handles both. Cancellation flows capture the real reason and offer the right save: a pause, a plan change, or a targeted offer instead of a blanket discount. Smart retries, in-app prompts and dunning by email and SMS recover failed payments. Win-back campaigns re-engage subscribers who already left, segmented by why they went. Analytics show save rates, cancellation reasons and recovered revenue. Connects natively to Stripe, Braintree, WooCommerce, Paid Memberships Pro and RecurPay, plus webhooks.

About

Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback. With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements. Unlock the insights within your customer interactions, with Topbox.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Subscription businesses selling to consumers: DTC subscription brands, membership sites, online academies and course platforms, paid content and media, and consumer apps. Typically 5k to 5m USD monthly recurring revenue, running on Stripe, Braintree, WooCommerce, Paid Memberships Pro or Shopify.

Audience

Enterprise, Fortune 500, and Mid-market CMOs, COOs and Chief Customer Officers

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$50/month
Free Version Supported
Free Trial Supported

Pricing

Consumption-based model, based on the number of customer interactions that are processed annually
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Churn Solution
United States
churnsolution.com

Company Information

Topbox, Inc.
United States
topbox.io

Alternatives

Alternatives

RetentionLens

RetentionLens

Monrad Ruzt Technology
Butter

Butter

Butter Payments

Categories

Churn Prevention Supported

Categories

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Integrations

Apptentive Not Supported
Bazaarvoice Not Supported
Facebook Not Supported
Five9 Not Supported
Heymarket Not Supported
Instagram Not Supported
LivePerson Not Supported
Medallia Not Supported
NiCE CXone Mpower Not Supported
Oreka TR Not Supported
Paddle Supported
Quiq Not Supported
Salesforce Not Supported
Shopify Supported
Stripe Supported
Stripe Billing Supported
WooCommerce Supported

Integrations

Apptentive Supported
Bazaarvoice Supported
Facebook Supported
Five9 Supported
Heymarket Supported
Instagram Supported
LivePerson Supported
Medallia Supported
NiCE CXone Mpower Supported
Oreka TR Supported
Paddle Not Supported
Quiq Supported
Salesforce Supported
Shopify Not Supported
Stripe Not Supported
Stripe Billing Not Supported
WooCommerce Not Supported
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Claim Churn Solution and update features and information
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Claim Topbox and update features and information