Freshcaller

Freshcaller

Freshworks
+
+

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About

Parse and validate international phone numbers directly in Salesforce to drive the relationship's success. Our Standard plan includes: - Parsing phone numbers - Full validation of phone numbers - Phone numbers formatting - Valid examples for all regions - Numbers comparison - Declarative for admins

About

Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Salesforce users

Audience

Hiring Managers, Customer Support Managers, IT Managers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1,499 company/year
- Parsing phone numbers
- Full validation of phone numbers
- Phone numbers formatting
- Valid examples for all regions
- Numbers comparison
- Declarative for admins
Free Version Supported
Free Trial Supported

Pricing

$15.00/month
Freshcaller offers five pricing plans that are tailored to meet different calling needs.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Noltic
Founded: 2017
Ukraine
noltic.com/checkmynumber

Company Information

Freshworks
Founded: 2011
India
www.freshworks.com/freshcaller-cloud-pbx/

Alternatives

Alternatives

Local Measure Engage

Local Measure Engage

Local Measure
klink.cloud

klink.cloud

K-LINK

Categories

Telephony Supported

Categories

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Not Supported
Event Triggered Recording Supported
File Transfer Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Not Supported
Conversion Tracking Not Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported

Integrations

Salesforce Supported
BI Book Not Supported
Fireflies.ai Not Supported
Freshdesk Not Supported
Freshsales Not Supported
Freshservice Not Supported
Gradient Labs Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Kasisto KAI Not Supported
Paligo Not Supported
Parloa Not Supported
Quaeris Not Supported
QuickBooks Online Not Supported
Shopify Not Supported
SyncApps Not Supported
Zenduty Not Supported

Integrations

Salesforce Supported
BI Book Supported
Fireflies.ai Supported
Freshdesk Supported
Freshsales Supported
Freshservice Supported
Gradient Labs Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Kasisto KAI Supported
Paligo Supported
Parloa Supported
Quaeris Supported
QuickBooks Online Supported
Shopify Supported
SyncApps Supported
Zenduty Supported
Claim CheckMyNumber and update features and information
Claim CheckMyNumber and update features and information
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Claim Freshcaller and update features and information