+
+

Related Products

  • SurveySparrow
    3,065 Ratings
    Visit Website
  • Sogolytics
    869 Ratings
    Visit Website
  • SurveyLegend
    1,884 Ratings
    Visit Website
  • Jotform
    8,651 Ratings
    Visit Website
  • Birdeye
    5,192 Ratings
    Visit Website
  • SurveyJS
    64 Ratings
    Visit Website
  • WorkTango
    1,553 Ratings
    Visit Website
  • Zendesk
    8,478 Ratings
    Visit Website
  • Titan
    376 Ratings
    Visit Website
  • Pipedrive
    12,537 Ratings
    Visit Website

About

Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...

About

vtenext is the first and only All-In-One CRM equipped with a BPMN Engine and AI algorithms. Departmental silos are a dangerous productivity killer that you need to avoid. Boost your intra-organizational communication and reach your business objective through the features of a real Holistic CRM, a tool able to improve the efficiency of each business area. BPMN Engine This is a natively integrated tool which, through a graphic interface, allows to digitize and automate each kind of business process, avoiding collaborators to do tasks with low added value and minimizing loss of time and errors. Artificial Intelligence Integrated algorithms allow to make your organization more effective and efficient, through: - automatic tickets and leads classificators - lead generation chatbot - internal and external support chatbot - OCR Increase efficiency and automate marketing and pre-sales activities, sales, customer service and project management through vtenext now!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Government agencies, large corporations, mid and small businesses all over the world

Audience

Small, medium and large companies

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$995 per year
Starter: $995 per year
Pro: $1,995 per year
Premium: $4,995 per year
Enterprise: $9,995 per year
Ultimate: $19,995 per year
Free Version Supported
Free Trial Supported

Pricing

$24/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.7 / 5
ease 4.4 / 5
features 4.6 / 5
design 4.2 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • I appreciate the ability to navigate the modules and their connections, as well as the very useful link with email; in the future, I will make greater use of the software for marketing campaigns.
  • The modules are perfectly organized and easy to navigate, ensuring no information is lost; beside, finding everything you need becomes very easy to do.
  • The biggest advantage of VTENEXT is its flexibility and customization capabilities. It allows companies to adapt workflows, automations, and processes to their real operational needs instead of forcing them into rigid standard procedures. We particularly appreciate the workflow automation tools, API integrations, and the ability to centralize sales, support, and operational activities within a single platform. This has helped improve organization, reduce manual work, and increase visibility across different departments. Another strong point is scalability: the platform works well both for small businesses and for more structured organizations with advanced requirements. The support team is also highly competent and collaborative, which is extremely valuable for implementation partners and system integrators.
  • it is a product designed and programmed specifically for the customer It's simple, intuitive, with a support team that's always available
  • Before finding VTENEXT I tried many other more complicated software. The idea of ​​abandoning my project was strong but then I found this great solution and I regained confidence. The program is solid and offers so many possibilities that sometimes I wonder if I will be able to use them all.

Cons

  • The processes and their documentation are not user-friendly; support from a VTE team expert is required. The manual is intended for IT experts.
  • No major criticisms, also because any potential issue was either fixed or customized via a Ticket Support.
  • Because VTENEXT is highly flexible and customizable, the initial setup and configuration phase can require time and technical expertise, especially for companies with complex processes or limited internal IT skills. Some advanced configuration areas could be more intuitive for non-technical users, and certain interface sections could benefit from a more modern and simplified user experience. We would also appreciate further development of AI-driven features and additional low-code/no-code tools to make advanced automations even more accessible to business users without technical backgrounds.
  • I have no negative things to report. Any problems I've encountered have always been resolved promptly.
  • It takes some confidence to navigate the settings menus and subs. A fresh new graphical interface could make your work even more enjoyable.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

CheckMarket
Founded: 2002
www.checkmarket.com

Company Information

vtenext
Founded: 2006
Italy
www.vtenext.com

Alternatives

Alternatives

SurveyOL

SurveyOL

SurveyOL.com
Delighted

Delighted

Qualtrics

Categories

Employee Survey Supported
Market Research Supported
NPS Supported
Survey Supported
Text Analytics Supported

Categories

Collaboration Supported
CRM Supported
Customer Service Supported
Event Management Supported
Lead Management Supported
Marketing Supported
Sales Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Employee Engagement Features

Benchmarking Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Supported
Goal Management Supported
Health & Wellness Programs Not Supported
Performance Management Supported
Pulse Surveys Supported

Market Research Features

Benchmarking Supported
Compensation Management Not Supported
Data Management Supported
Email / Online Supported
Face-to-Face Not Supported
Panel Management Supported
Paper-Based Supported
Phone-Based Supported
Sample Management Not Supported
Statistical Analysis Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Business Process Management Features

Access Controls / Permissions Not Supported
Alerts / Notifications Supported
Business Process Automation Supported
Business Rules Management Supported
Collaboration Supported
Process Change Tracking Supported
Process Mapping Supported
Process Modeling & Design Supported
Visual Workflow Management Not Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

Collaboration Features

Brainstorming Supported
Calendar Management Supported
Chat / Messaging Supported
Contact Management Supported
Content Management Supported
Document Management Supported
Project Management Supported
Real Time Editing Supported
Task Management Supported
Version Control Supported
Video Conferencing Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported

Event Management Features

Attendee Management Supported
Badge Management Supported
Conferences / Conventions Supported
Exhibit / Vendor Management Supported
Gamification Supported
Room Block Management Not Supported
Social Media Promotion Supported
Sponsorship Management Not Supported
Surveys & Feedback Supported
Ticketing Supported
Volunteer Management Supported
Weddings / Parties Not Supported

Lead Management Features

Activity Tracking Supported
Campaign Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Nurturing Supported
Lead Scoring Supported
Lead Segmentation Supported
Pipeline Management Supported
Prospecting Tools Supported
Source Tracking Supported

Integrations

3CX Not Supported
Easyflow Supported
Facebook Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Jira Align Not Supported
Magento Not Supported
Mailchimp Not Supported
Microsoft 365 Supported
Microsoft Exchange Not Supported
PrestaShop Not Supported
Salesforce Not Supported
Shopify Not Supported
Slack Supported
Stackreaction Supported
Vtiger CRM Not Supported
Wildix Not Supported
WooCommerce Not Supported
X (Twitter) Supported
Zimbra Not Supported

Integrations

3CX Supported
Easyflow Not Supported
Facebook Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Jira Align Supported
Magento Supported
Mailchimp Supported
Microsoft 365 Not Supported
Microsoft Exchange Supported
PrestaShop Supported
Salesforce Supported
Shopify Supported
Slack Not Supported
Stackreaction Not Supported
Vtiger CRM Supported
Wildix Supported
WooCommerce Supported
X (Twitter) Not Supported
Zimbra Supported
Claim CheckMarket and update features and information
Claim CheckMarket and update features and information
Claim vtenext and update features and information
Claim vtenext and update features and information