LiveChat

LiveChat

LiveChat Software
4.9 out of 5 stars
ChatPerk LiveChat

Related Products

  • Forethought
    4.3 out of 5 stars 166 Ratings
    Visit Website for Forethought
  • SurveySparrow
    4.3 out of 5 stars 3,092 Ratings
    Visit Website for SurveySparrow
  • Bluehost
    4.5 out of 5 stars 32,205 Ratings
    Visit Website for Bluehost
  • StackAI
    4.5 out of 5 stars 55 Ratings
    Visit Website for StackAI
  • ClickUp
    4.6 out of 5 stars 19,572 Ratings
    Visit Website for ClickUp
  • Rezku Point of Sale
    4.8 out of 5 stars 64 Ratings
    Visit Website for Rezku Point of Sale
  • kama.ai
    4.8 out of 5 stars 9 Ratings
    Visit Website for kama.ai
  • Jotform
    4.6 out of 5 stars 9,009 Ratings
    Visit Website for Jotform
  • one.com
    4.2 out of 5 stars 32 Ratings
    Visit Website for one.com
  • CTM
    4.5 out of 5 stars 939 Ratings
    Visit Website for CTM
ChatPerk:

About

ChatPerk is a platform for creating AI chat assistants for your websites and apps to enhance user engagement and support. It allows users to develop tailored AI assistants and integrate them into their websites in minutes, managing customer inquiries, boosting lead generation, and engaging audiences without any coding required. Users can easily upload files, such as PDFs and Word documents, or add their own website, enabling ChatPerk to quickly understand the data and train the AI assistant accordingly. Customization options include adding personal touches like logos, and colors, and setting the conversation tone to match the brand's unique style and voice. The platform offers seamless embedding of custom chat widgets into websites and integration with other apps and portals like WhatsApp, WordPress, and Shopify, providing instant, AI-powered support designed to blend with the site's look and functionality.
LiveChat:

About

LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.
ChatPerk:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
LiveChat:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
ChatPerk:

Audience

Businesses in search of a solution to enhance customer engagement and support through AI-powered chat assistants
LiveChat:

Audience

Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.
ChatPerk:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
LiveChat:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
ChatPerk:

API

Offers API Supported
LiveChat:

API

Offers API Supported
ChatPerk:

Screenshots and Videos

LiveChat:

Screenshots and Videos

ChatPerk:

Pricing

$19 per month
Free Version Supported
Free Trial Not Supported
LiveChat:

Pricing

$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
Free Version Not Supported
Free Trial Supported
ChatPerk:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
LiveChat:

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.9 / 5
LiveChat:

Pros & Cons from Real Users

Pros

  • A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine.
  • LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business.
  • LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface.
  • I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices. The implementation of this platform is was very easy.
  • Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use.

Cons

  • On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time.
  • Its Chatbot is not so useful for automated support. No special trigger option to set.
  • Overall it's great, no serious problem we ever faced.
  • There is no advanced management for user support.
  • There are not many cons, as this software exceeds expectations and beyond.
ChatPerk:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
LiveChat:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
ChatPerk:

Company Information

ChatPerk
Founded: 2024
United Arab Emirates
chatperk.ai/
LiveChat:

Company Information

LiveChat Software
Founded: 2002
United States
www.livechat.com
ChatPerk:

Alternatives

WP-Chatbot

WP-Chatbot

Wordpress
LiveChat:

Alternatives

Freshchat

Freshchat

Freshworks
4.2 out of 5 stars
ChatPerk:
LiveChat:
ChatPerk:
LiveChat:
Zoho SalesIQ

Zoho SalesIQ

Zoho
4.8 out of 5 stars
ChatPerk:
LiveChat:
ChatPerk:
HelperHat

HelperHat

Nunuworks Inc.
LiveChat:
ChatPerk:

Categories

AI Assistants Supported
Chatbot Supported
LiveChat:

Categories

Chatbot Supported
CRM Supported
Customer Service Supported
Help Desk Supported
Live Chat Supported
LiveChat:

Chatbot Features

Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Not Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
ChatPerk:

Integrations

Shopify Supported
Slack Supported
WordPress Supported
Zapier Supported
1Password Not Supported
ActiveCampaign Not Supported
Cx Moments Not Supported
Cyfe Not Supported
EKM Not Supported
InSync.ai Not Supported
KODA Bots Not Supported
Magento Not Supported
Misterio Not Supported
OpenCart Not Supported
PrestaShop Not Supported
Retently Not Supported
Ucraft Not Supported
WooCommerce Not Supported
Workers by Delos Not Supported
Zendesk Not Supported
LiveChat:

Integrations

Shopify Supported
Slack Supported
WordPress Supported
Zapier Supported
1Password Supported
ActiveCampaign Supported
Cx Moments Supported
Cyfe Supported
EKM Supported
InSync.ai Supported
KODA Bots Supported
Magento Supported
Misterio Supported
OpenCart Supported
PrestaShop Supported
Retently Supported
Ucraft Supported
WooCommerce Supported
Workers by Delos Supported
Zendesk Supported
ChatPerk:
Claim ChatPerk and update features and information
Claim ChatPerk and update features and information
LiveChat:
Claim LiveChat and update features and information
Claim LiveChat and update features and information