ChatDesq

ChatDesq

Apporio Infolabs Pvt Ltd
SimplyBoost

SimplyBoost

5.0 out of 5 stars
ChatDesq SimplyBoost

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ChatDesq:

About

ChatDesq is a WhatsApp Business messaging platform for brands and teams managing customer support, marketing, and sales conversations. It brings WhatsApp, Instagram, and Facebook Messenger into a shared inbox with chat assignment, routing, roles, private notes, mentions, canned replies, and delivery and read tracking. Teams can send campaigns using approved WhatsApp templates and customer segments, build no-code chatbot flows and scheduled follow-ups, and use an AI agent that answers from a knowledge base and can hand off to a human. Commerce tools support product catalogs, order collection, and payment links in chat. ChatDesq also provides WhatsApp Cloud API onboarding, a REST API, webhooks, and Zapier connectivity. Its browser-based workspace is complemented by iOS and Android apps for replying to conversations.
SimplyBoost:

About

SimplyBoost is the AI customer support agent built in Europe for companies that take service seriously. It answers customers 24/7 on your website, Instagram DMs and WhatsApp, in their own language. Train it on a custom knowledge source made from all your company data: your website, PDFs (even scanned), Word files, CSVs, Q&A pairs and Shopify store content. Every reply is grounded in your knowledge, and a Missing answers view shows what to add next. On Instagram it replies to DMs and turns post comments into private conversations, so no lead goes cold. It captures and scores leads, books meetings in Google Calendar, runs workflows and webhooks to HubSpot, Salesforce and Slack, and hands complex cases to your team in Zendesk, Freshdesk or Gorgias. Hosted in Europe with a DPA, white-label options and a dedicated account manager on enterprise plans. Made for enterprise, mid-market and growing teams. Your company knowledge, answering customers 24/7 on every channel.
ChatDesq:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
SimplyBoost:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
ChatDesq:

Audience

Indian D2C brands and their marketing, sales and support teams
SimplyBoost:

Audience

Enterprises, Mid-Market Companies, Customer Support Teams, E-commerce Brands, Healthcare, Education, Real Estate, Agencies, AutoMobile
ChatDesq:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
SimplyBoost:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
ChatDesq:

API

Offers API Supported
SimplyBoost:

API

Offers API Supported
ChatDesq:

Screenshots and Videos

No images available
SimplyBoost:

Screenshots and Videos

ChatDesq:

Pricing

A free Starter plan is available. Paid plans require a subscription. WhatsApp message charges are based on Meta’s rates plus a platform fee and are deducted from a prepaid wallet.
Free Version Supported
Free Trial Not Supported
SimplyBoost:

Pricing

$39/month
Flat monthly pricing, billed in euros, metered by AI replies only. Starter: €39/month with 500 AI replies. Growth: €89/month with 2,000 AI replies and Shopify actions. Pro: €169/month with 6,000 AI replies, analytics export and dedicated support. Yearly billing saves 20% (€31, €71 or €135 per month). Every plan includes the website chat widget, WhatsApp, Instagram comment-to-DM, lead capture, calendar booking, handover to Zendesk, Freshdesk, Gorgias or Slack, and 3 AI agents. No fees per seat, per resolution or per contact; replies written by your team don't count. Enterprise plan above 6,000 replies with a dedicated account manager. Instagram-only plans from €17/month. 7-day free trial with 100 AI replies, no credit card required.
Free Version Not Supported
Free Trial Supported
ChatDesq:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
SimplyBoost:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.9 / 5
support 5.0 / 5
SimplyBoost:

Pros & Cons from Real Users

Pros

  • Helps the Chevron customer support team answer customer questions faster and provide better support.
  • Customers can now book appointments directly in the chat. The agent checks our calendar, offers free times and confirms the booking, so the back-and-forth emails and calls to find a slot are gone. Routine support questions are answered straight from our own website and documents, at any hour, which has cut the manual work on customer queries by about half. When something needs a person, it is handed to our team with the whole conversation, so the customer never has to explain twice. Setup and the switch from our previous tool were easy, and the interface is intuitive. For our business [describe your business, e.g. a service company taking appointments for …] it has made both booking and support noticeably smoother.
  • During my experience with SimplyBoost, I found the platform easy to use and navigate. I tried it for consumer goods portfolio and liked how retailers can conveniently access product specifications and get answers to their queries. When integrated with our website, retailers are getting customized responses directly instead of having to search through extensive product data to find the information they need. This is equally useful for end customers, as they can raise queries and get relevant responses more easily. I also found its lead generation capabilities valuable, as they help capture potential leads and minimize the chances of missing business opportunities.
  • Since we started using SimplyBoost, our team handles roughly 50% fewer customer queries by hand. The AI agent answers the common questions straight from our own website and documents. It captures lead details and books appointments directly into our calendar, so most conversations are handled end to end without us stepping in. When a question does need a person, it reaches us with the full conversation, so we don’t have to start over. Switching from our previous tool was easy, and the interface is intuitive enough that the team picked it up quickly. For our use case , it has freed up real time every week.
  • Helps us manage customer conversations more efficiently. AI automation saves time on repetitive enquiries. Combines customer engagement and lead generation in one platform. Helps us respond to customers more quickly.

Cons

  • Could use more customization options to meet the team’s specific needs.
  • We haven’t come across any real drawbacks for how we use it so far. Booking and support both work the way we need them to.
  • I haven't come across any major drawbacks during my experience so far. The platform is easy to navigate and offers good flexibility for customization.
  • Honestly, we haven’t run into any real drawbacks for our use case so far. Everything we needed was covered during setup.
  • Some advanced features may take time to explore and configure. More integration options and customization would be welcome.
ChatDesq:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
SimplyBoost:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
ChatDesq:

Company Information

Apporio Infolabs Pvt Ltd
Founded: 2014
India
chatdesq.com
SimplyBoost:

Company Information

SimplyBoost
Founded: 2024
Netherlands
simplyboost.io
ChatDesq:

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SimplyBoost:

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ChatDesq:

Categories

WhatsApp Marketing Supported
SimplyBoost:

Categories

AI Agents Supported
Chatbot Supported
SimplyBoost:

Chatbot Features

Call to Action Supported
Context and Coherence Not Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported
ChatDesq:

Integrations

Instagram Supported
Facebook Messenger Supported
WhatsApp Supported
SimplyBoost:

Integrations

Instagram Supported
Facebook Messenger Not Supported
WhatsApp Not Supported
ChatDesq:
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SimplyBoost:
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