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About

Chanty is an internal communication app that bridges the gap between back-office and frontline staff, enabling secure, on-the-go access for every employee on any device, anywhere. With Chanty, you can view all your messages, contacts, and tasks in one place, even offline. Its clear user interface makes it fast, simple, and intuitive, much like WhatsApp. Beyond chats with unlimited history, Chanty offers audio/video calls, screen sharing, project management tools, and integrations with any software you need. Chanty provides one of the most competitive prices on the market with no hidden fees. It also prioritizes security with extended role, permission management, and IP Allowlist features. Try Chanty now and experience the benefits of improved employee communication!

About

Meet Your New Customer Communications Platform Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. Collaborate more efficiently by using a central hub for all incoming messages. Be more accessible, more flexible and build better workflows across WhatsApp Business, Messenger, Livechat, Apple Business Chat and email. Platform: ✓ Multichannel Inbox ✓ Analytics & Insights Channels & features: ✓ WhatsApp Business API ✓ Social Messaging ✓ Outbound Messaging ✓ Livechat ✓ Chat widget ✓ Teams module ✓ Smart routing ✓ Call deflection ✓ Tag & label management ✓ User management ✓ Contact management

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes

Audience

SMB and Enterprises that need an all-in-one customer communication platform to improve their customers experience.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$3 per user per month
Annual discount available
Free Version Supported
Free Trial Not Supported

Pricing

€15 per user per month
Flexible prices for every type of business. You can select the right plan for your team.

*Billed annually
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.9 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • The top things I like in Chanty are fast messaging, audio/video calls, and scheduled messages that have made managing conversations across time zones a breeze. Kanban task manager right in the app has also been timesaver and simplified tracking work progress. Also they have advanced role management feature that is still simple and secure.
  • Chanty has been a great addition to our team’s workflow. It’s made sharing files, making calls, and managing tasks a lot easier. The setup was quick, and it integrated smoothly with the other tools we use. It’s now an essential part of our daily operations.
  • Chanty is incredibly easy to use, even for those who aren’t tech-savvy, which drastically reduces our onboarding time and makes adoption simple. It works smoothly offline, and syncs background activity without needing the app open. The call feature is vital for our day-to-day communication, and the video quality is impressive.
  • Teams may easily adopt and utilize Chanty without requiring substantial training because to its user-friendly design. The layout of the platform facilitates clear and effective communication.
  • I like that Chanty is more than a communication tool, it's a link tool that broadens the way to connect and makes everything much easier to work collaboratively. Through the activities panel we have managed to manage much better, where we collaboratively manage the activities to be completed and we stay in constant synchrony to know what stage of the process we are in and to advance in a much more participatory way. Real-time notifications are essential for us and Chanty offers us this, we can work quickly and the work is not delayed for any reason because we receive notifications immediately. It is of real importance that a communication system has mobile access, since many times we need to express different aspects of work between colleagues and we do not meet in the office, being able to attend to messages from wherever I am is undoubtedly a great advantage. Another point to highlight is that it is more than a messenger, we can make video calls for meetings, in times of pandemic this was really useful, where we were able to work as a fairly united team and still hold our meetings through calls or video calls and attend various important aspects. An essential Chanty resource for us is the affiliation of data between each work colleague, where it is possible to share files and work documents quickly to exchange information and export necessary documents. It is a flexible tool with a fairly comfortable interface, where the most useful options for our work and what we need to do are always at hand. Finally, Chanty is really easy to use, we don't need to be experts to understand the usefulness of the entire work area and file sharing, with just a couple of shortcuts it's so easy to do everything.

Cons

  • I think having more features for project management in task manager would be great, but alternatively it can be resolved via integrations with tools like Jira.
  • I think there could be more customization options, but support says those features are on the way.
  • Honestly, there’s nothing to dislike. It has proven to be far more effective than many other tools we’ve tried.
  • Although Chanty provides all the necessary tools for communication and teamwork, some users might find the platform's feature set to be lacking in comparison to more complete options. Teams may need to determine whether Chanty satisfies their demands if they have advanced requirements.
  • The calendar is vital for our work, correctly organizing and managing each activity and commercial tasks that correspond to each day in order to exercise adequate functions with the maximum purpose of achieving commercial objectives, and yet, we have had difficulties regarding this issue since the calendar does not have a clean and comfortable interface to maintain an order between the different tasks to be carried out per day, which has been really a problem to be able to visualize all our planning from a general view. It does not have many interactive elements, this makes the platform somewhat slow and boring, it would be ideal if they presented more dynamic options within the system to be able to make representations in a communicative way and that can make the meetings much more dynamic. Another point that I feel should be improved is the creation of channels, which truly represents a disadvantage as a communication system. The updates that have come have not focused directly on solving different problems in the user experience, which is not very user-friendly. It seems that they make an effort to improve many aspects of the platform, however they still have a long way to go to do things in much more detail. Sometimes we have presented failures in the communication of video calls, the quality of the image is lost a bit, and when verifying the quality of the internet of each site from where we communicate everything is fine, we do not know for sure what could be due but it is a fairly rare failure that does not favor our work when it happens. When I have tried to solve problems with the customer support, it is not very attentive and I have not really achieved good results when trying to find a solution to these failures.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Chanty
Founded: 2016
United States
www.chanty.com

Company Information

Saysimple
Founded: 2014
Netherlands
saysimple.com

Alternatives

Alternatives

Pumble

Pumble

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WhatsApp

WhatsApp

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Viber

Viber

Viber Media
AWS Wickr

AWS Wickr

Amazon

Categories

Categories

Live Chat Supported
Messaging Supported
Team Chat Supported

Messaging Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Chat Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Collaboration Features

Brainstorming Not Supported
Calendar Management Not Supported
Chat / Messaging Supported
Contact Management Supported
Content Management Supported
Document Management Supported
Project Management Supported
Real Time Editing Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Supported

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Not Supported
Newsletter Management Not Supported
Surveys & Feedback Supported

Internal Communications Features

App Integration Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Supported
Event Calendar Supported
Newsletter Management Not Supported
Photo Gallery Supported
Social Sharing Not Supported
Survey Management Supported
Telephony Not Supported
Video Chat Supported
Voice Chat Supported

Screen Sharing Features

Annotations / Drawing Tools Not Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Not Supported
Remote Control Not Supported
Screen Capture Not Supported
Screen Mirroring Not Supported
Screen Recording Not Supported

Team Communication Features

Activity / News Feed Supported
Audio Calls Supported
Calendar Management Not Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Supported
Task Management Supported
Video Conferencing Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Not Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Messaging Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Not Supported
Video Conferencing Not Supported
Voice Calling Not Supported

Team Chat Features

End-to-End Encryption (E2EE) Supported
File Sharing Not Supported
Groups / Channels Supported
Payments Supported
Search / Filter Not Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Not Supported
Video Conferencing Not Supported
Voice Calling Not Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Not Supported
Personalization Supported
Print Management Not Supported
Template Management Supported
Video Content Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported

Integrations

Apple Business Chat Not Supported
Asana Supported
Bird Not Supported
CDK Global Not Supported
Facebook Messenger Not Supported
GitHub Supported
GitLab Supported
Google Business Messages Not Supported
Google Maps Not Supported
Insocial Not Supported
Instagram Not Supported
Mailchimp Supported
Salesforce Not Supported
Stride Supported
Telegram Not Supported
Trello Supported
Twilio Not Supported
Viber Not Supported
WeChat Not Supported
WhatsApp Not Supported

Integrations

Apple Business Chat Supported
Asana Not Supported
Bird Supported
CDK Global Supported
Facebook Messenger Supported
GitHub Not Supported
GitLab Not Supported
Google Business Messages Supported
Google Maps Supported
Insocial Supported
Instagram Supported
Mailchimp Not Supported
Salesforce Supported
Stride Not Supported
Telegram Supported
Trello Not Supported
Twilio Supported
Viber Supported
WeChat Supported
WhatsApp Supported
Claim Chanty and update features and information
Claim Chanty and update features and information
Claim Saysimple and update features and information
Claim Saysimple and update features and information