Cardina

Cardina

Caldera Labs
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About

Cardina is a customer engagement platform designed to enhance support and sales interactions by enabling real-time visual guidance on customers' screens without requiring downloads or meeting links. Its co-browsing technology allows agents to see, draw on, and control customers' screens, facilitating faster issue resolution and improved customer satisfaction. Cardina integrates seamlessly with existing tools, offering features like session recording, data masking for security, and compatibility across various devices and web technologies. The platform is trusted by leading customer experience teams and has been shown to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Cardina offers flexible pricing plans to cater to businesses of all sizes, from startups to enterprises.

About

Give your customer messaging experience a human touch. Increase customer satisfaction using a live chat. Beyond chat software, Crisp simplifies your customer support by unifying all the channels of your customer relationship. Your customers benefit from an incredible shared inbox experience. Respond to your website visitors from one solution and reduce your costs thanks to our live chat app! Statistics show that website visitors who receive assistance through a chat are more likely to make a purchase. With our free chat solution, you can send automated messages that create a proactive customer service which converts visitors into opportunities. Think CRM software is about contact management? Think again. Crisp CRM has much more to offer than a simple CRM software. Crisp comes with dedicated features that will help small businesses to automates repetitive tasks to let them close more deals. Get more hot leads straight into your pipeline.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Customer support teams, sales professionals, and businesses seeking real-time, interactive screen-sharing solutions to enhance customer engagement and problem resolution

Audience

Organizations that want a social customer service messaging platform

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$69 per month
Free Version Not Supported
Free Trial Supported

Pricing

$25.00 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • #1- Instant live supports solution for business. #2- It also integrates with the Slack app, gives the best platform to manage everything within a single app. #3- Very easy to install and implement on business.
  • Super easy livechat to use and set up for any company website. Never had an issue and is very user friendly.

Cons

  • #1- We had an overall positive experience with it.
  • Nothing I dislike about Crisp live chat to be honest.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Caldera Labs
United States
cardina.com

Company Information

Crisp
Founded: 2015
France
crisp.chat/en/

Alternatives

Alternatives

Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
VeriShow

VeriShow

HBR Labs
GhostChat

GhostChat

The Chat Widget LLC

Categories

AI Copilots Supported
Co-Browsing Supported
Screen Sharing Supported
Session Replay Supported

Categories

Chatbot Supported
Co-Browsing Supported
CRM Supported
Live Chat Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Salesforce Supported
Slack Supported
Twilio Supported
Zendesk Supported
AccessOwl Not Supported
Aircall Not Supported
All-in-One Messenger Not Supported
Facebook Not Supported
HelpShelf Not Supported
HubSpot Customer Platform Not Supported
InsertChat Not Supported
Joomla! Not Supported
Kiflo PRM Not Supported
Leadzpipe Not Supported
Mailchimp Not Supported
Olvy Not Supported
Segment Not Supported
Workers by Delos Not Supported
Zapier Not Supported
hellonext Not Supported

Integrations

Salesforce Supported
Slack Supported
Twilio Supported
Zendesk Supported
AccessOwl Supported
Aircall Supported
All-in-One Messenger Supported
Facebook Supported
HelpShelf Supported
HubSpot Customer Platform Supported
InsertChat Supported
Joomla! Supported
Kiflo PRM Supported
Leadzpipe Supported
Mailchimp Supported
Olvy Supported
Segment Supported
Workers by Delos Supported
Zapier Supported
hellonext Supported
Claim Cardina and update features and information
Claim Cardina and update features and information
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Claim Crisp and update features and information