Capsule

Capsule

Zestia
+
+

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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to improve their customer services and increase sales

Audience

Businesses searching for a contact center solution to deliver personalized experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$18 per user per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 3.0 / 5
design 3.0 / 5
support 3.0 / 5
Read all reviews

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Zestia
Founded: 2009
United Kingdom
www.capsulecrm.com

Company Information

NovelVox
Founded: 2008
United States
www.novelvox.com/unified-agent-desktops/

Alternatives

Bigin

Bigin

Zoho CRM

Alternatives

HGS Agent X

HGS Agent X

Hinduja Global Solutions
Clatos CRM

Clatos CRM

Dunes Factory
TASKE Contact

TASKE Contact

TASKE Technology

Categories

Categories

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Lead Management Features

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Sales Forecasting Features

Competitor Analysis
Correlation Analysis
Dashboard
Dynamic Modeling
Exception Reporting
Graphical Data Presentation
Modeling & Simulation
Performance Metrics
Sales Trend Analysis
Statistical Analysis

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Freshdesk
HubSpot CRM
Zendesk
BigMarker
Bitium
Bookkeeper360
CallRail
Cin7 Inventory Management
FreeAgent
GetResponse
Hippo
LeadsBridge
Mailchimp
Maxio
NUACOM
Robly
SAP CRM
Salesforce
TidyWork
WordPress

Integrations

Freshdesk
HubSpot CRM
Zendesk
BigMarker
Bitium
Bookkeeper360
CallRail
Cin7 Inventory Management
FreeAgent
GetResponse
Hippo
LeadsBridge
Mailchimp
Maxio
NUACOM
Robly
SAP CRM
Salesforce
TidyWork
WordPress
Claim Capsule and update features and information
Claim Capsule and update features and information
Claim NovelVox Agent Accelerator and update features and information
Claim NovelVox Agent Accelerator and update features and information