Callroute vs. Orbox Comparison


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About Integrate Microsoft Teams Phone with any platform. Connect your voice services to Microsoft Teams within minutes with our one-click integration. No infrastructure or deep technical skills required. Automatically assign Direct Routing, Microsoft Calling Plans, or Operator Connect phone numbers to users based on provisioning rules.	About Simple to setup - Supports several phone models and multiple operators and it’s easily integrated to existent centrals. Easily manage all your phone communications – through an intuitive and nice platform. Route each incoming phone call to the right person/agent at the most appropriate time. Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel. Allows you to create unlimited call routes, which you can easily manage in the back office. Customized messages for automatic attendance- setup by extension number, by time or by caller. Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference. Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Practice Leads / Managers; Alliance Managers / Directors; Partner Managers; Product Owners	Audience Companies searching for a powerful Call Center solution to improve customer service
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Callroute United Kingdom www.callroute.com	Company Information ORBCOM Founded: 2002 Portugal orbcom.pt/our-products/orbox/
Alternatives Operator Connect for Microsoft Teams Intrado	Alternatives MightyCall
CallTower	Aircall
Wavetel Wavetel Business LTD	Yeastar P-Series PBX System Yeastar
Voiceworks	CallTower
Yodel.io YodelTalk View All	Thirdlane View All
Categories Unified Communications Supported User Provisioning and Governance Supported	Categories Business Phone Systems Supported Business VoIP Supported Call Center Supported Call Center Infrastructure (CCI) Supported Unified Communications Supported
Unified Communications Features Audio / Video Conferencing Not Supported Calendar Management Not Supported Call Recording Supported Call Routing Supported Chat / Messaging Not Supported Fax Management Not Supported File Sharing Not Supported Mobile Access Not Supported Multi-User Collaboration Not Supported Voice Mail Supported Show More Features User Provisioning and Governance Features Access Governance Not Supported Access Verification Workflow Not Supported Audits / Reports Not Supported Automatic Provisioning / Deprovisioning Supported Delegated Access Authorization Not Supported Identity Synchronization Not Supported Lifecycle Management Not Supported Multi-Factor Authentication (MFA) Not Supported Password Management Not Supported Policy Enforcement Not Supported Single Sign-On (SSO) Not Supported User Self-Service Not Supported	Unified Communications Features Audio / Video Conferencing Not Supported Calendar Management Not Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Not Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Show More Features Business Phone Systems Features Call Logging Not Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Not Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Not Supported Business VoIP Features Call Parking Not Supported Call Recording Supported Contact Management Not Supported Encryption Not Supported IVR / Voice Recognition Supported Ring Groups Not Supported SIP Trunking Supported Unified Communications Not Supported Voice Quality Enhancement Not Supported Call Center Features Blended Call Center Not Supported Call Logging Not Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Not Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Not Supported Reporting/Analytics Supported
Integrations Descartes Fleet Performance Management Not Supported Microsoft Entra ID Not Supported Microsoft Teams Supported MySQL Not Supported PostgreSQL Not Supported SQL Server Not Supported SQLite Not Supported Salesforce Not Supported View All 1 Integration	Integrations Descartes Fleet Performance Management Supported Microsoft Entra ID Supported Microsoft Teams Not Supported MySQL Supported PostgreSQL Supported SQL Server Supported SQLite Supported Salesforce Supported View All 7 Integrations
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