KSS Call Manager

KSS Call Manager

Kelmar Software Solutions
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About

Caller ID Reputation is a service that allows companies to monitor their caller IDs across all major carriers, call-blocking apps, and aggregator APIs. It provides real-time visibility and control over how calls are presented to clients, helping businesses identify flagged caller IDs and reduce flags by up to 95% in the first month. The platform offers a user-friendly dashboard to manage multiple business lines simultaneously, ensuring calls are not marked as spam or scams. Caller ID Reputation also provides real-time notifications and detailed dashboards for continuous monitoring, enabling immediate remediation of flagged numbers. By maintaining a positive phone number reputation, businesses can improve connection rates and uphold brand integrity. Blocked calls can stop you from reaching patients and they would never know you tried to call or text them. Blocked calls can stop you from reaching patients and they would never know you tried to call or text them.

About

At the heart of KSS Call Manager is a call processor which logs details of every call. This wealth of data can be presented as a wide variety of reports and on screen statistics to make your organization more productive. Motivational wallboards are available for presenting call data and related business information. Automatic dialling and answering of calls managed directly from your computer screen. Caller information available before you even answer the call. Single click access to applications, call information and business data. Being able to record a call is vital but having an effective search and playback system is equally important. Using the KSS call playback allows you to search for calls by time & date, extension or callers number. The Notes facility allows you to add notes and keywords to a call on completion and this makes finding the calls even easier. Call recording is essential for any organisation.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses requiring a tool to ensure their calls are not flagged as spam or scam

Audience

Companies searching for a solution to record and manage their calls

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$64/month per user
Standard plans come with 10 numbers for $64 monthly per user
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Great insight into our phone numbers and the white glove service has saved us a lot of time and helped clean up our Caller ID for our phone numbers.
  • Improving my Caller ID reputation has been a game changer for my outreach. My calls are now recognized more often, and people feel more comfortable answering. It’s helped build trust right from the first ring and boosted my overall response rate. I’d definitely recommend it to anyone looking to improve their call performance.

Cons

  • Some items kept getting flagged so we need to continue to work with them to figure out how to prevent this.
  • Caller ID reputation has worked really well for me overall, with very few downsides. The only minor drawback is that it can take a little time to see full results, but once it’s established, the benefits far outweigh that. Overall, it’s been a smooth and worthwhile experience.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Caller ID Reputation
Founded: 2018
United States
calleridreputation.com

Company Information

Kelmar Software Solutions
United Kingdom
www.kelmar-software.com

Alternatives

Alternatives

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

KAPS

Integrations

KAPS
Claim Caller ID Reputation and update features and information
Claim Caller ID Reputation and update features and information
Claim KSS Call Manager and update features and information
Claim KSS Call Manager and update features and information