CallTower vs. Variphy Comparison


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It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. 1,634 Ratings Visit Website Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. 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Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics. 2,944 Ratings Visit Website Squaretalk Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, power dialing, WhatsApp Business messaging, SMS, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. 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About Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers.	About Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Webex Calling Reporting & Analytics - Zoom Phone Reporting & Analytics -Microsoft Teams Reporting & Analytics - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers.	Audience Healthcare, Education, Government, Finance, Manufacturing, High-tech
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 5.0 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros We have had Variphy , Call Reporting & Analytics software, for almost 10 years. I love the ease of use for quick reports on phone extension call data. Also, I really like the widgets for our call centers that shows a quick snapshot of our call activity that we have setup for a daily, weekly and monthly basis. The great thing is I can send a link to my managers showing the graphical data which they can easily review and check the statistics without connecting to the server. The Variphy Support Team is great and easy to work with. They just helped me migrate my entire Variphy systems over to our new server. It went super smooth! Another nice benefit is they continue to add functionality and options multiple times a year and for no added cost. We really like the reporting (automated and wallboards), the overall functionality for DID management, and the remote management of our Cisco phones. We have used Variphy for over 5 years at this point and they have continued to roll out new features that we find useful and they have listened to our customers. Remote Control for IP phones is the main reason we got this software. Easy reports configuration. Tons of documentation on website. Support service fast and friendly. The speed it took to resolve my issue with a certificate on the Variphy server. Variphy support is top notch and always ready to assist. Multiple phone systems feeding to a single CDR repository. Contact Center reports that help team leads anticipate staffing needs. Easy to configure and use Remote Phone Control helps troubleshoot and identify issues on a globally distributed system. Cons I have not had an negative experiences with Variphy. The biggest con for me would be the learning curve with what the specific fields are called within reporting. I have used the system for a long time and it took some adjustments but the software has adapted and the support team at Variphy is always willing to help. I don't really understand the how to use the widgets, but i have not looked into any documentation so maybe that's just me. I do wish that Variphy had more reporting on the Cisco CCX custom variables. The web interface takes a fair bit of training for people who only use the system occasionally. Navigation isn't always intuitive for non-technical admins.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information CallTower Founded: 2002 United States www.calltower.com	Company Information Variphy Founded: 2004 United States variphy.com
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Categories Business VoIP Supported Call Center Supported Call Center Infrastructure (CCI) Supported Cloud PBX Supported Telecom Expense Management Supported Telephony Supported UCaaS Supported Unified Communications Supported	Categories Call Accounting Supported Call Center Supported Call Tracking Supported Contact Center as a Service (CCaaS) Supported
Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Show More Features Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported	Call Center Features Blended Call Center Not Supported Call Logging Not Supported Call Recording Not Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Not Supported IVR / Voice Recognition Not Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Not Supported Reporting/Analytics Supported Show More Features Call Accounting Features By-Extension Reporting Supported Call Duration Supported Call Monitoring Not Supported Call Volume Supported Caller Identification Supported Inbound Reporting Supported Outbound Reporting Supported Unattended Call Management Supported Who Answered Log Supported
Integrations Cisco Unified Communications Manager Not Supported Cisco Unified Contact Center Not Supported Cisco Webex Not Supported Cisco Webex Calling Not Supported Five9 Supported Microsoft Teams Not Supported Salesforce Supported Zoom Phone Not Supported View All 2 Integrations	Integrations Cisco Unified Communications Manager Supported Cisco Unified Contact Center Supported Cisco Webex Supported Cisco Webex Calling Supported Five9 Not Supported Microsoft Teams Supported Salesforce Not Supported Zoom Phone Supported View All 6 Integrations
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