CallTower vs. Fuze Comparison


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		Related Products Yeastar P-Series PBX System Focusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box. With in-built visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, P-Series boosts productivity at all levels and provides everything across desktop, mobile, and browser with simple user apps. Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. 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Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution. 1,237 Ratings Visit Website net2phone net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups. AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed. Coach AI reviews 100% of interactions to guide agent performance. uContact gives high-volume teams omnichannel routing and real-time dashboards. Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results. 197 Ratings Visit Website Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. 1,838 Ratings Visit Website Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. 1,634 Ratings Visit Website ULTATEL Ultatel stands at the forefront of business communications, empowering organizations with cutting-edge cloud VoIP technology to boost productivity and stay connected with customers anywhere, anytime. Our plans come fully scalable, featuring unlimited HD Voice, SMS, Fax, Chat, Video, and over 40 advanced features and integrations. Experience true transparency with our no-hidden-fees pricing model—what you see is exactly what you pay! Recognized as a Gartner Category Leader and G2 High Performer, Ultatel offers a unified communications platform that evolves with your business. Powered by our innovative FlexScale technology, you can effortlessly adjust your communication needs without any downtime or penalties. Our Award-Winning Customer Support team is here for you 24/7/365, delivering a remarkable 94% first-contact resolution rate. With Ultatel, enjoy the peace of mind that comes with being connected beyond limits. 115 Ratings Visit Website Datagate Telecom Billing Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements. 12 Ratings Squaretalk Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, power dialing, WhatsApp Business messaging, SMS, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. 313 Ratings Visit Website Intulse Intulse is a business VoIP provider offering hosted/cloud VoIP services for businesses. 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About Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers.	About #1 Global Cloud Communication Platform & Collaboration Software for Enterprises. Simplify the complexity of managing your on-premises communications systems with Fuze. Superior voice quality and uptime through unmetered calling to over 110 countries with over 50 carriers, providing an ideal option for enterprises with a wide-range global footprint. With more than 10 years of experience working with customers around the globe, we can provide a roadmap to ensure you get full value out of your Fuze deployment. The all-in-one application that works seamlessly across all locations and devices, giving a comprehensive view of usage, engagement, and productivity across the organization. Modernize your communications with the #1 global cloud platform for unified voice, HD video calling and conferencing, integrated chatting, content sharing, and contact center.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers.	Audience Enterprise organizations
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $20 per user per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.3 / 5 ease 4.9 / 5 features 4.6 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews
	Pros & Cons from Real Users Pros It has a beautiful and appealing interface. Fuze has also mobile support which assures you can get in touch with coworkers anytime. Easy to host video meetings. File sharing works superbly. One of a great and competitive software in the market now. I like this tool for corporate use. Best for instant messaging and video/audio calls. Easy to set up a call or meeting. I have been using it for 4yrs. Amazing tool for calls, meeting and video conference's. Best for office use. The application combines an implementation of different communication tools through conferences with one or more people. It provides several options for contact through video and audio conferences. It also manages a section for managing private and group chats where you can share various files. It's a good tool to make meetings and group communication with business project teams. The paid plans are cost-effective. We had a good experience with its meeting service. The user Interface is easy to navigate. Cons It has less number of features when compare with its competitor Slack. They offer more integration and collaboration options. I had issues with refreshing resetting status. But got fixed after connecting with support. Connectivity is the concern. Initially I had issues with connectivity. But it got fixed after connecting with their customer care. As disadvantages we determined the limitations in terms of access to an extension for mobile devices, its tools can only be used for desktop devices. Similarly, we do not have functions to manage a project calendar creation with this application. Call quality issues when connected to an open network.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information CallTower Founded: 2002 United States www.calltower.com	Company Information Fuze Founded: 2006 United States www.fuze.com
Alternatives Momentum Telecom Momentum	Alternatives Verizon UCCaaS Verizon Media
MightyCall	RingCentral RingEX RingCentral
Thirdlane	Intermedia Unite Intermedia
Yeastar P-Series PBX System Yeastar	Dialpad Connect Dialpad
2600Hz View All	Sococo View All
Categories Business VoIP Supported Call Center Supported Call Center Infrastructure (CCI) Supported Cloud PBX Supported Telecom Expense Management Supported Telephony Supported UCaaS Supported Unified Communications Supported	Categories Call Center Supported Call Center Infrastructure (CCI) Supported Cloud Communication Platform Supported Meeting Supported Team Communication Supported UCaaS Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported
Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Show More Features Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported	Unified Communications Features Audio / Video Conferencing Supported Calendar Management Not Supported Call Recording Supported Call Routing Not Supported Chat / Messaging Supported Fax Management Supported File Sharing Not Supported Mobile Access Not Supported Multi-User Collaboration Not Supported Voice Mail Supported Show More Features Cloud Communication Platform Features Audio / Video Conferencing Supported Call Center Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported IVR / Voice Recognition Not Supported Meeting Features Action Item Tracking Not Supported Agenda Management Not Supported Attendee Management Supported Board Meetings Not Supported Committee Meetings Not Supported Internal Meetings Not Supported Invitation Management Not Supported Legislative Meetings Not Supported Materials Management Not Supported Meeting Feedback Not Supported Meeting Preparation Tools Not Supported Meeting Room Booking Not Supported Minutes Management Not Supported Post-Meeting Tools Not Supported Scheduling Supported Travel Management Not Supported Voting Management Not Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Not Supported File Sharing Supported Mobile Access Supported Push Notifications Not Supported Search Supported Surveys & Feedback Not Supported Task Management Not Supported Video Conferencing Supported Video Conferencing Features Electronic Hand Raising Not Supported Mobile Access Not Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Not Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Web Conferencing Features Electronic Hand Raising Not Supported Mobile Access Not Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Not Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported
Integrations Five9 Supported Salesforce Supported Aryaka Not Supported Bullhorn Not Supported DataParser Not Supported Deep Talk Not Supported Desktop.com Not Supported ExecVision Not Supported Gong Not Supported Google Contacts Not Supported Google Workspace Not Supported HubSpot CRM Not Supported Krisp Not Supported Microsoft OneDrive Not Supported Microsoft Teams Not Supported NextPlane Not Supported OneLogin Not Supported Stackreaction Not Supported VoiceOps Not Supported eFront Not Supported Show More Integrations View All 2 Integrations	Integrations Five9 Supported Salesforce Supported Aryaka Supported Bullhorn Supported DataParser Supported Deep Talk Supported Desktop.com Supported ExecVision Supported Gong Supported Google Contacts Supported Google Workspace Supported HubSpot CRM Supported Krisp Supported Microsoft OneDrive Supported Microsoft Teams Supported NextPlane Supported OneLogin Supported Stackreaction Supported VoiceOps Supported eFront Supported Show More Integrations View All 47 Integrations
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