Ticketline

Ticketline

Bodanius
+
+

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About

CallToSale is software and a managed service for retailers using Shopify and Shopify POS. It connects marketing sources, phone calls and website forms to identifiable online and in-store sales. CallRail provides call tracking and HighLevel stores lead information. Eligible conversion events and revenue can be sent to connected advertising platforms. Plans include setup and ongoing monitoring, with reporting and customer follow-up features on higher tiers. Matching depends on available customer details, consent and platform rules. Shopify and Shopify POS are required. Connect starts at $399 USD per month plus $199 setup and requires existing paid CallRail and HighLevel subscriptions; higher plans include those tools.

About

Ticketline is a Shopify support ticketing app for merchants who want to manage customer service requests alongside order information. Customers can open tickets from their Shopify customer account or order status page, and each ticket is linked to the relevant order with its items, date, total, and attachments. Store staff can review, assign, reply to, and update tickets from a dashboard in Shopify admin, while email notifications keep customers informed as tickets progress. Plans include monthly ticket allowances, team-member seats, email notifications, and file attachments, with higher tiers adding custom ticket statuses and fields. Ticketline is designed for asynchronous support rather than live chat, giving Shopify merchants a way to organize order-related questions and follow each conversation from submission through resolution.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Retail businesses with a Shopify online store and a physical location using Shopify POS.

Audience

Shopify merchants and their customer-support teams handling order-related customer requests.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

$399/month
Connect costs $399 USD per month plus a $199 setup fee and requires separate paid CallRail and HighLevel subscriptions. Higher plans include CallRail and HighLevel. Plans include setup and ongoing monitoring; reporting and customer follow-up features are available on higher tiers.
Free Version Not Supported
Free Trial Not Supported

Pricing

$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

CallToSale
www.calltosale.com

Company Information

Bodanius
Founded: 2021
United States
ticketline.app/en/

Alternatives

Alternatives

SMSGo

SMSGo

Sphiria Digital
Awesome Support

Awesome Support

Structured Markets Group

Categories

Categories

Help Desk Supported

Integrations

Shopify Supported
CallRail Supported
GoHighLevel Supported
Shopify POS Supported

Integrations

Shopify Supported
CallRail Not Supported
GoHighLevel Not Supported
Shopify POS Not Supported
Claim CallToSale and update features and information
Claim CallToSale and update features and information
Claim Ticketline and update features and information
Claim Ticketline and update features and information