TicketlineBodanius
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Related Products
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About
CallToSale is software and a managed service for retailers using Shopify and Shopify POS. It connects marketing sources, phone calls and website forms to identifiable online and in-store sales. CallRail provides call tracking and HighLevel stores lead information. Eligible conversion events and revenue can be sent to connected advertising platforms. Plans include setup and ongoing monitoring, with reporting and customer follow-up features on higher tiers. Matching depends on available customer details, consent and platform rules. Shopify and Shopify POS are required. Connect starts at $399 USD per month plus $199 setup and requires existing paid CallRail and HighLevel subscriptions; higher plans include those tools.
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About
Ticketline is a Shopify support ticketing app for merchants who want to manage customer service requests alongside order information. Customers can open tickets from their Shopify customer account or order status page, and each ticket is linked to the relevant order with its items, date, total, and attachments. Store staff can review, assign, reply to, and update tickets from a dashboard in Shopify admin, while email notifications keep customers informed as tickets progress. Plans include monthly ticket allowances, team-member seats, email notifications, and file attachments, with higher tiers adding custom ticket statuses and fields. Ticketline is designed for asynchronous support rather than live chat, giving Shopify merchants a way to organize order-related questions and follow each conversation from submission through resolution.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Retail businesses with a Shopify online store and a physical location using Shopify POS.
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Audience
Shopify merchants and their customer-support teams handling order-related customer requests.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
$399/month
Connect costs $399 USD per month plus a $199 setup fee and requires separate paid CallRail and HighLevel subscriptions. Higher plans include CallRail and HighLevel. Plans include setup and ongoing monitoring; reporting and customer follow-up features are available on higher tiers.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationCallToSale
www.calltosale.com
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Company InformationBodanius
Founded: 2021
United States
ticketline.app/en/
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Categories |
Categories |
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Integrations
Shopify
Supported
CallRail
Supported
GoHighLevel
Supported
Shopify POS
Supported
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Integrations
Shopify
Supported
CallRail
Not Supported
GoHighLevel
Not Supported
Shopify POS
Not Supported
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