CallShaper

CallShaper

5.0 out of 5 stars
Caller ID Reputation

Caller ID Reputation

5.0 out of 5 stars
CallShaper Caller ID Reputation

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CallShaper:

About

CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
Caller ID Reputation:

About

Caller ID Reputation is a service that allows companies to monitor their caller IDs across all major carriers, call-blocking apps, and aggregator APIs. It provides real-time visibility and control over how calls are presented to clients, helping businesses identify flagged caller IDs and reduce flags by up to 95% in the first month. The platform offers a user-friendly dashboard to manage multiple business lines simultaneously, ensuring calls are not marked as spam or scams. Caller ID Reputation also provides real-time notifications and detailed dashboards for continuous monitoring, enabling immediate remediation of flagged numbers. By maintaining a positive phone number reputation, businesses can improve connection rates and uphold brand integrity. Blocked calls can stop you from reaching patients and they would never know you tried to call or text them. Blocked calls can stop you from reaching patients and they would never know you tried to call or text them.
CallShaper:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Caller ID Reputation:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CallShaper:

Audience

Call Centers, Telephone Answering Services, Sales, Customer Service, Inbound and outbound call centers
Caller ID Reputation:

Audience

Businesses requiring a tool to ensure their calls are not flagged as spam or scam
CallShaper:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Caller ID Reputation:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
CallShaper:

API

Offers API Supported
Caller ID Reputation:

API

Offers API Supported
CallShaper:

Screenshots and Videos

Caller ID Reputation:

Screenshots and Videos

CallShaper:

Pricing

$75 per month
Pricing is based on per concurrent user per month plus telco costs. CallShaper also includes all modules, support, training, updates and new versions. There are never any add on costs with CallShaper!
Free Version Not Supported
Free Trial Not Supported
Caller ID Reputation:

Pricing

$64/month per user
Standard plans come with 10 numbers for $64 monthly per user
Free Version Not Supported
Free Trial Supported
CallShaper:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5
Caller ID Reputation:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
CallShaper:

Pros & Cons from Real Users

Pros

  • Performance and compliance pieces that are built in. Comprehensive dashboards and reporting capabilities.
  • We use CallShaper for work and it's very easy to navigate not only for us but for our agents that make phone calls. I really like the fact that there is a help center and you can email, chat, and even call them! They always have the answers to all your questions!
  • The scripting, IVR, and webhook features are all very robust and I have been completely satisfied. The reporting is great for recurring exports. Their customer service is fast to respond and have never failed to help fix an issue including even working on software updates.

Cons

  • More "for hire" support to assist with script overhauls, IVRs, enhancements, etc would be very helpful. On the supervisor chat I would like to see an icon pop up or alert sound when someone sends a message to the supervisor. More tools for training would also be helpful.
  • So far, I like everything about it the platform. Hasn't seen something that I didn't like.
  • Cannot create reports based on custom data fields for past calls that are not part of a recurring export.
Caller ID Reputation:

Pros & Cons from Real Users

Pros

  • Great insight into our phone numbers and the white glove service has saved us a lot of time and helped clean up our Caller ID for our phone numbers.
  • Improving my Caller ID reputation has been a game changer for my outreach. My calls are now recognized more often, and people feel more comfortable answering. It’s helped build trust right from the first ring and boosted my overall response rate. I’d definitely recommend it to anyone looking to improve their call performance.

Cons

  • Some items kept getting flagged so we need to continue to work with them to figure out how to prevent this.
  • Caller ID reputation has worked really well for me overall, with very few downsides. The only minor drawback is that it can take a little time to see full results, but once it’s established, the benefits far outweigh that. Overall, it’s been a smooth and worthwhile experience.
CallShaper:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Caller ID Reputation:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
CallShaper:

Company Information

CallShaper
Founded: 2012
United States
www.callshaper.com
Caller ID Reputation:

Company Information

Caller ID Reputation
Founded: 2018
United States
calleridreputation.com
CallShaper:

Alternatives

Adversus

Adversus

4.5 out of 5 stars
Caller ID Reputation:

Alternatives

CallTools

CallTools

4.9 out of 5 stars
CallShaper:
Caller ID Reputation:
CallShaper:
CallTools

CallTools

4.9 out of 5 stars
Caller ID Reputation:
CallShaper:
CloudTalk

CloudTalk

4.7 out of 5 stars
Caller ID Reputation:
CallShaper:
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
5.0 out of 5 stars
Caller ID Reputation:
CallShaper:

Categories

Auto Dialer Supported
Call Center Supported
Call Recording Supported
Call Tracking Supported
Contact Management Supported
Customer Advocacy Supported
Customer Success Supported
Inside Sales Supported
Lead Management Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Supported
Sales Dialers Supported
Sales Engagement Supported
Telemarketing Supported
Telephony Supported
Caller ID Reputation:

Categories

Call Center Supported
Sales Supported
Sales Enablement Supported
Telemarketing Supported
Telephony Supported
CallShaper:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Telemarketing Features

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
CRM Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Lead Distribution Supported
Outbound Call Center Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Not Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Not Supported
Screen Activity Recording Supported
Video Call Recording Not Supported

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported

Contact Management Features

Activity Management Supported
Appointment Management Supported
Contact Database Supported
Contact History Not Supported
Contact Import/Export Supported
Customer Pipeline Not Supported
Email Marketing Not Supported
Group Management Not Supported
Interaction Tracking Not Supported
Lead Management Supported
Prospecting Tools Not Supported
Sales Pipeline Management Supported
Search / Filter Supported
Segmentation Not Supported
Shared Contacts Not Supported
Social Media Integration Supported

Customer Advocacy Features

Advocate Management Not Supported
Campaign Management Supported
Communication Management Supported
Community Management Not Supported
Gamification Not Supported
Referral Tracking Not Supported
Reporting/Analytics Supported
Rewards Program Not Supported
Social Engagement Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Supported

Inside Sales Features

Auto-Dialing Supported
Call List Management Supported
Call Recording Supported
Campaign Management Supported
Dashboard Supported
Data Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Scoring Supported
Performance Management Supported

Lead Management Features

Activity Tracking Supported
Campaign Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Nurturing Supported
Lead Scoring Supported
Lead Segmentation Supported
Pipeline Management Not Supported
Prospecting Tools Not Supported
Source Tracking Not Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Sales Engagement Features

Call Scripts / Call Steps Supported
CRM Integration Supported
Email Sequences Not Supported
Email Tracking / Automation Not Supported
Lead Management Supported
Reporting / Analytics Supported
Sales / Voice Dialer Supported
Sales Automation Not Supported
Search Supported
Task Management Supported
Templates Supported
Workflow Management Supported
CallShaper:

Integrations

Zapier Supported
Caller ID Reputation:

Integrations

Zapier Not Supported
CallShaper:
Claim CallShaper and update features and information
Claim CallShaper and update features and information
Caller ID Reputation:
Claim Caller ID Reputation and update features and information
Claim Caller ID Reputation and update features and information