Dialaxy

Dialaxy

Dialaxy Inc.
4.3 out of 5 stars
CallCenterHosting Dialaxy

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CallCenterHosting:

About

Enriched with advanced features, cloud-based solutions from CallCenterHosting bring you business success. The success of a call center depends on the efficiency of a dialer and its capabilities to outreach customers. The suitability of dialers depends on the number of agents available and the scale of the need for outreaching customers. Cloud-based call center solutions that help your agents negotiate with customers with the right tools and information. Cloud has taken the call center industry to a completely new level and, it has brought in several innovations that have made it possible to tap the full potential of customer service with the help of cloud-hosted call centers. Use toll free and virtual numbers to communicate and endorse your products or services to your new customers. Steady communication with customers is the key to achieve business success. Companies look for ways to be highly accessible to their customers in terms of how easily the customers connect with them.
Dialaxy:

About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.
CallCenterHosting:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Dialaxy:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
CallCenterHosting:

Audience

Businesses searching for a virtual toll free solution
Dialaxy:

Audience

Companies of all sizes and contact centers
CallCenterHosting:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Dialaxy:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
CallCenterHosting:

API

Offers API Not Supported
Dialaxy:

API

Offers API Not Supported
CallCenterHosting:

Screenshots and Videos

Dialaxy:

Screenshots and Videos

CallCenterHosting:

Pricing

$7.49 per user per month
Free Version Not Supported
Free Trial Supported
Dialaxy:

Pricing

$10 per month
1 free USA or Canada number
Free Version Not Supported
Free Trial Not Supported
CallCenterHosting:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Dialaxy:

Reviews/Ratings

Overall 4.3 / 5
ease 4.6 / 5
features 4.2 / 5
design 3.9 / 5
support 4.4 / 5
Dialaxy:

Pros & Cons from Real Users

Pros

  • Business hours and voicemail greetings are useful when dealing with applicants in different time zones. Callers can receive a clear message when the team is unavailable instead of being left unsure about when to contact the office.
  • Some enquiries require input from someone with a specific technical background. I find Dialaxy's call-routing options useful because calls can be directed to the appropriate team member instead of everyone handling the same type of enquiry. This is particularly relevant when questions involve different engineering disciplines or assessment requirements.
  • I handle visa drafting and skill assessment reviews, so the technical calls need to be right. The unlimited cloud call recording lets our senior consultants audit consultations and confirm the correct ANZSCO code advice was given, which protects us in client disputes.
  • Our work can involve enquiries from people living in different countries, so international calling is an important consideration. Dialaxy gives us a business communication option for reaching people across regions, and having calling and messaging features in one platform is convenient for handling different types of enquiries.
  • The ability to handle concurrent calls and use call queues is valuable when several enquiries arrive close together. Instead of treating every call as an isolated task, Dialaxy offers options for managing how calls are held and directed. That makes it worth considering for a team with fluctuating call volumes.

Cons

  • The business-hour settings need occasional updates when the team's working schedule changes.
  • Setting up routing rules for different responsibilities requires some initial planning. I'd like more ready-made configurations for teams with specialized departments.
  • Calling international applicants outside the flat-rate bundles draws down the prepaid wallet credit, so someone has to watch the balance to avoid a call getting cut off.
  • I'd like clearer usage summaries to help us understand international calling activity and plan communication costs more easily.
  • Configuring the right call-handling rules takes some planning. A clearer overview of queue settings and their effects would make adjustments easier for new administrators.
CallCenterHosting:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported
Dialaxy:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
CallCenterHosting:

Company Information

CallCenterHosting
Founded: 2004
United Kingdom
www.callcenterhosting.com
Dialaxy:

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com
CallCenterHosting:

Alternatives

Dialaxy:

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Dialaxy:
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CallCenterHosting:
Dialaxy:
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CallCenterHosting:
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Dialaxy:
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CallCenterHosting:
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Dialaxy:
Squaretalk

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CallCenterHosting:

Categories

Auto Dialer Supported
Call Center Supported
Cloud PBX Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
Voice Broadcasting Supported
Dialaxy:

Categories

Dialaxy:

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Not Supported
CallCenterHosting:

Integrations

HubSpot CRM Not Supported
Zoho CRM Not Supported
Dialaxy:

Integrations

HubSpot CRM Supported
Zoho CRM Supported
CallCenterHosting:
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Dialaxy:
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