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About

CALLBROKER Report View is a server application that allows communications administrators or supervisors to analyze and assess the company's call traffic. CALLBROKER Report View is a reporting solution designed specifically for the growth of the Cisco Unified Communications customer, with no limit on IP phones or number of calls, CALLBROKER Report View offers the communications manager the necessary tools to quickly analyze and make decisions efficiently about communications in the organization. CALLBROKER ReportView provides analysis and control of both internal and incoming or outgoing telephone traffic, using a web-based user interface. CALLBROKER ReportView for callcenters provides information about queues and agents, as well as a wide selection of data that meets the requirements of any CRM, calls answered, abandoned, talk time, wait time and average wait time. Integration with Cisco CUCM through AXL, or LDAP. Alerts via email and exportable reports to pdf and excel.

About

Department managers often don’t have the call insights they need to make smart decisions. This data is either impossible to recover, is too tedious to collect, or is only available historically. You might be experiencing all of these issues. With PBXDom, you can finally start reporting on phone calls and phone system usage, and get what you need in seconds. It’s easy to install and the dashboards are customizable to the insights you want most. Discover opportunities to reduce or maximize resources, learn who your top performers are, and more. Get notified when anyone from your organization makes a call to 911 so you can mobilize resources. Learn about your estimated bill before your bill actually arrives and take action before it’s too late.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Organizations looking for a server application to analyze and evaluate business call traffic

Audience

Companies that need a call accounting solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$39 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

DAFQUEST
Founded: 2012
Spain
www.dafquest.com/callbroker_report_view.html

Company Information

PBXDom
Founded: 2013
United States
www.pbxdom.com

Alternatives

Alternatives

Calltrak

Calltrak

Theodore Software Consultants
Teltrac

Teltrac

Interpacific Data Management
Call Record Analyzer

Call Record Analyzer

Intelligent Visibility
Call Record Analyzer

Call Record Analyzer

Intelligent Visibility
Call SWEET!

Call SWEET!

DATEL Software Solutions
VXTracker

VXTracker

Connections
Shadow CMS

Shadow CMS

Resource Software International

Categories

Call Accounting Supported

Categories

Call Accounting Supported

Call Accounting Features

By-Extension Reporting Supported
Call Duration Supported
Call Monitoring Supported
Call Volume Supported
Caller Identification Supported
Inbound Reporting Supported
Outbound Reporting Supported
Unattended Call Management Supported
Who Answered Log Supported

Integrations

3CX Not Supported
ActiveCampaign Not Supported
Adobe Acrobat Supported
Airtable Not Supported
Amazon Simple Notification Service (SNS) Not Supported
Asterisk Not Supported
Avaya Experience Platform Not Supported
Cisco Unified Communications Manager Supported
Google Drive Not Supported
Google Sheets Not Supported
Google Tasks Not Supported
HubSpot CRM Not Supported
LDAP Supported
MiContact Center Business Not Supported
Microsoft Dynamics 365 Not Supported
OnePageCRM Not Supported
Smartsheet Not Supported
Sugar Sell Not Supported
Trello Not Supported
Vtiger CRM Not Supported

Integrations

3CX Supported
ActiveCampaign Supported
Adobe Acrobat Not Supported
Airtable Supported
Amazon Simple Notification Service (SNS) Supported
Asterisk Supported
Avaya Experience Platform Supported
Cisco Unified Communications Manager Not Supported
Google Drive Supported
Google Sheets Supported
Google Tasks Supported
HubSpot CRM Supported
LDAP Not Supported
MiContact Center Business Supported
Microsoft Dynamics 365 Supported
OnePageCRM Supported
Smartsheet Supported
Sugar Sell Supported
Trello Supported
Vtiger CRM Supported
Claim CallBroker Report View and update features and information
Claim CallBroker Report View and update features and information
Claim PBXDom and update features and information
Claim PBXDom and update features and information