Call SWEET! vs. NET-Phacs Comparison Chart

Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).

PowerVista RollCall is designed for vocational, professional, trade, continuing and adult education organizations. RollCall streamlines management from admissions through alumni with invoicing, certificate/ degree program tracking, finance tracking, customizable data elements/ built-in report writer/ built-in forms writer and instantly available accreditation statistics. Mix and match distance and traditional classroom learning. Install RollCall on your office network server with access via network client/browser or in a remotely hosted implementation with browser access. Integrate RollCall web portals to provide web browser access to students and prospects for on-line application, on-line registration, on-line payments, grading, viewing schedule, memo transcripts and complete reporting. Integrates with Quickbooks and Moodle.

Runn is a real-time resource management platform with integrated time tracking and powerful forecasting capabilities. Intuitively plan projects and schedule resources with allocations, project phases, milestones, and time off. Flick between monthly, quarterly and half-yearly views to plan for the short and long term. Get a dynamic bird’s-eye view of your entire organization to manage capacity, workload and availability changes as you create your plans. Track project budgets, view forecasts, and get relevant metrics with in-depth reports, charts and dashboards. Use Runn’s time tracker and timesheets to monitor project progress. Direct integrations with Harvest, WorkflowMax, and Clockify. Use the API to connect your favorite tools with Runn.

Activate your new international phone number in 60 seconds. Choose from phone numbers in over 120+ countries and 1,000 cities. Forward your calls to any phone number in the world. Robust scheduling options allow you to route your calls based on the days and hours of your business. Route your calls to your main call center during business hours and to voicemail during non-business hours. Instantly view detailed information about calls made to your TollFreeForwarding phone number. Learn about your customers' call habits to help make decisions about outbound sales and follow-up. Keep track of your calls by recording all or some of your calls. Recorded calls are stored in call detail records and can be played or downloaded at any time.

Synap is an award-winning exam platform that empowers organisations to deliver secure, online exams with ease. Save time and reduce your workload for creating, marking and analysing exams. Customise your tests with a range of multiple-choice and written question types, timers, randomising, and question bank options. Reduce cheating and maintain exam integrity by stopping copying and pasting or by proctoring the exams. In-depth data and visual reporting available for analysing how the candidate has performed, as well as a breakdown of each question performance. Easily identify the strengths and weaknesses of each candidate, along with identifying which questions need improving over time. Get started with your 14-day free trial today, with the ability to cancel any time without any long-term commitments.

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dReveal is a comprehensive data visualization and reporting tool designed to empower businesses of all sizes. dReveal integrates effortlessly with products of all sizes, providing a powerful reporting solution that scales alongside your business. dReveal streamlines the reporting process through a two-step approach: Report Building: Craft a variety of report types, including detailed grids, interactive dashboards, or documents reports ready for printing. Reporting Execution: Business users access reports directly within your product, eliminating app switching and boosting user experience. dReveal goes beyond basic data presentation. Create beautiful, informative reports that captivate your audience. Interactive features allow users to drill down into details and explore data from different angles. Flexible exporting options ensure reports can be shared in the most convenient format. Schedule reports to run automatically, keeping stakeholders informed with the latest data.

Robin’s workplace platform is built with hybrid work in mind and has specialized tools for visitor management, meeting room management and flexible desk booking. Get everything you need to help people find coworkers, conference rooms, and welcome guests to the office. Robin’s visitor management makes it easy for teams to invite and coordinate people visiting the office. Gain actionable insights around office capacity trends, team-by-team stats and meeting room usage. Need more in-depth reporting? Exports from Robin can be uploaded into PowerBI, Excel, or other tools for more granular analytics.

Dialfire is a cloud-native telephony platform for inbound and outbound phone campaigns. It comes with an extremely fast predictive dialer, which allows for up to 3 times more contacts to be called within the same amount of time in comparison to manual dialing. In addition to its dialing speed, the extremely user-friendly solution offers workflow automation, extensive real-time reports, statistics and monitoring for full transparency and control, while APIs ensure a smooth integration with existing infrastructure. Complete inbound or outbound campaigns can be set up within minutes, directly from the browser, without any installation and still allowing for full personalisation. Dialfire is developed in Germany backed by over 25 years of experience in the call center industry. For more info check out

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.