Call Record Analyzer vs. CallSource Comparison


Call Record Analyzer Intelligent Visibility	CallSource	+	+
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About Need to generate meaningful visual reports from your Cisco UC environment? CRA can help. CRA is a powerful cloud-based, easy-to-use, modern web call detail reporting analytics platform for Cisco® Unified Communications Environments. Provides deep Insight into your UC environment you haven't had before. Quickly understand important calling patterns in your UC environment. Enables you to easily run customizable reports for all department types. Troubleshoot voice and video QOS issues on a per-call basis. Customizable column title definitions. Customizable data formatting. Easily drill down into call record information. Visualization of call flows. Device usage reports. Ability to recognize internal vs. external calls. Add custom caller-id labels. Know exactly the talk utilization of any device. Who placed or received a certain call. Find out why a call was disconnected. See the top talkers by department.	About CallSource - Own Every Lead. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Any organization that uses Cisco Unified Communications	Audience Businesses searching for a solution to improve their services and increase sales
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $415 per month Essentials Plan - $415 per month Plus Plan - $725 per month Enterprise Plan - $1295 per month Free Version Not Supported Free Trial Supported	Pricing Pricing varies depending on package solutions. Month-to-month. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Intelligent Visibility Founded: 2014 United States www.callrecordanalyzer.com	Company Information CallSource Founded: 1991 United States www.callsource.com
Alternatives VoIP Detective	Alternatives CallRail
SolarWinds VNQM SolarWinds	CloudTalk
CallBroker Report View DAFQUEST	Calldrip
Variphy	AvidTrak
Infortel Select ISI Telemanagement Solutions View All	PhoneTrack View All
Categories Call Accounting Supported VoIP Monitoring Supported	Categories Call Accounting Supported Call Recording Supported Call Tracking Supported Conversation Intelligence Supported Lead Management Supported Marketing Analytics Supported Reputation Management Supported Revenue Intelligence Supported Review Management Supported
Call Accounting Features By-Extension Reporting Supported Call Duration Supported Call Monitoring Supported Call Volume Supported Caller Identification Supported Inbound Reporting Supported Outbound Reporting Supported Unattended Call Management Supported Who Answered Log Supported Show More Features VoIP Monitoring Features Alerts / Notifications Supported Call Detail Record (CDR) Analysis Supported Call Quality Monitoring Not Supported IP SLA Monitoring Not Supported Jitter Testing Not Supported Latency Monitoring Not Supported MOS Monitoring Not Supported Packet Loss Monitoring Not Supported QoS Monitoring Supported Reporting / Analytics Supported Troubleshooting Supported	Call Accounting Features By-Extension Reporting Not Supported Call Duration Supported Call Monitoring Supported Call Volume Supported Caller Identification Supported Inbound Reporting Supported Outbound Reporting Supported Unattended Call Management Not Supported Who Answered Log Supported Show More Features Call Recording Features Archiving Supported Call Sharing Not Supported Distributed Call Recording Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Not Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Lead Management Features Activity Tracking Supported Campaign Management Supported Lead Capture Supported Lead Distribution Not Supported Lead Nurturing Not Supported Lead Scoring Supported Lead Segmentation Supported Pipeline Management Not Supported Prospecting Tools Not Supported Source Tracking Supported Marketing Analytics Features A/B Testing Not Supported Campaign Management Supported Channel Attribution Supported Customer Journey Mapping Not Supported Dashboard Supported Performance Metrics Supported Predictive Analytics Not Supported ROI Tracking Supported Social Media Metrics Not Supported Website Analytics Supported Reputation Management Features Campaign Management Not Supported Gamification Not Supported Response Management Supported Review Generation Not Supported Review Monitoring Supported Sentiment Analysis Supported Social Media Metrics Not Supported Social Media Monitoring Not Supported White Label Not Supported Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Not Supported Social Sharing Not Supported White Label Not Supported
Integrations AgencyAnalytics Not Supported Cisco Webex Supported Five9 Not Supported LeadPerfection Not Supported View All 3 Integrations	Integrations AgencyAnalytics Supported Cisco Webex Not Supported Five9 Supported LeadPerfection Supported View All 3 Integrations
Claim Call Record Analyzer and update features and information Claim Call Record Analyzer and update features and information	Claim CallSource and update features and information Claim CallSource and update features and information