Call Center Designer

Call Center Designer

Portage Communications
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About

Determine the optimum number of agents you need for your desired service levels. By hour, half hour, or quarter hour, determine the ideal number of agents and lines to handle the peaks and valleys of your call traffic for each day of your work weeks. Display, print, or export to Excel. You enter in the call volumes and expenses of your call center, the number of calls, arrival period, average talk time, after-call work time, maximum caller wait, desired service levels. You will then view Call Center Designer's performance statistics or print them. You may also save all your entries and the calculated statistics to files that can be recalled later. All calculations and graphs may be transferred to Excel or Word with a couple of mouse clicks. Call Center Designer uses customized versions of the Erlang C and Erlang B probability algorithms for staffing and trunking calculations.

About

Coding Interview Question Online Training System. Focus on algorithm. No parsing input/output anymore. Industrial standard lint helps you write the most beautiful code. Step by step training. Coding for fun. Want more practises can filter by difficulty, algorithm and data structure? Check out our interview questions. LintCode has the most interview problems covering Google, Facebook, Linkedin, Amazon, Microsoft and so on. We provide Chinese and English versions of the challenges. Solve challenges such as: Implement an API to Access User Data, Implement Decorator with Parameters, Exception Handling, Implementing a shopping cart program, Replace the elements in a string, The number of the two numbers in the list whose sum is equal to n, Print out SMS verification code, Import a module and alias it, Importing a module, Search for a lecturer number, Print Zero, Even and Odd Number Interleave, Implement timer decorator, and many more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call centers seeking an agent staffing solution designed to optimize their operations

Audience

Companies in search of a coding interview question online training system solution to conduct technical interviews

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$179.95 one-time payment
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 2.0 / 5
support 1.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Portage Communications
portagecommunications.com

Company Information

LintCode
China
www.lintcode.com/en/

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Twilio

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

No info available.

Integrations

No info available.
Claim Call Center Designer and update features and information
Claim Call Center Designer and update features and information
Claim LintCode and update features and information
Claim LintCode and update features and information