+
+

Related Products

  • Community Phone
    1,597 Ratings
    Visit Website
  • TollFreeForwarding
    3,231 Ratings
    Visit Website
  • net2phone
    197 Ratings
    Visit Website
  • 800.com
    2,436 Ratings
    Visit Website
  • Yeastar P-Series PBX System
    116 Ratings
    Visit Website
  • PBXware
    39 Ratings
    Visit Website
  • Phonexa
    244 Ratings
    Visit Website
  • Aircall
    1,838 Ratings
    Visit Website
  • Signalmash
    16 Ratings
    Visit Website
  • CallTrackingMetrics
    939 Ratings
    Visit Website

About

Call Box provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. Ditch outdated hardware systems that are difficult to configure and expensive to maintain. Quickly make adjustments with Call Box's flexible and reliable VoIP system. Uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. Drive a culture of phone accountability with continuous feedback loops that change the outcome of a call before it ends. Call Box delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. Call Box presents your agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.

About

Salesforce states that 95% of organizations have adopted the phone as a key communication channel, but being present isn’t enough. Customers expect a consistent and personal experience across all channels, and voice is no different. Achieve a 360° view of your customers and deliver highly personalized, award-winning customer experiences. Drive continuous improvement across your teams by prioritizing the right contacts and automatically logging calls in Salesforce. Leverage your call data in Salesforce reports and dashboards to improve customer satisfaction and gain business insight. Work how you want, where you want by using Natterbox as your phone, through your current phone, or via Microsoft Teams. See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. Whatever your role, our CTI solution is tailored to you.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses searching for a comprehensive phone solution

Audience

Speech Analytics solution for organizations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Call Box
Founded: 1988
United States
www.callbox.com

Company Information

Natterbox
Founded: 2009
United Kingdom
natterbox.com

Alternatives

Alternatives

Categories

Categories

Integrations

Jiminny Not Supported
Microsoft Teams Not Supported
Salesforce Not Supported
Salesforce Agentforce Service Not Supported

Integrations

Jiminny Supported
Microsoft Teams Supported
Salesforce Supported
Salesforce Agentforce Service Supported
Claim Call Box and update features and information
Claim Call Box and update features and information
Claim Natterbox and update features and information
Claim Natterbox and update features and information