NextGenSwitch

NextGenSwitch

Infosoftbd Solutions
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About

Calilio is a cloud-based business phone system and AI call center platform for sales, support, remote teams, and call centers. It enables businesses to make and receive internet-based calls, send SMS/MMS, buy or port virtual phone numbers, route calls, record conversations, monitor agents, and track call activity from one platform. With virtual numbers from 100+ countries, Calilio supports local, mobile, and toll-free numbers. Features include a unified Callbox, IVR, call forwarding, voicemail, number sharing, business hours, call transfer, power dialer, click-to-call, custom caller ID, call recording, live monitoring, whispering, barging, and analytics. AI-powered call reports provide transcription, summaries, sentiment analysis, call reasons, resolutions, and follow-up suggestions, helping businesses improve communication and customer service.

About

NextGenSwitch is a programmable API-driven communication platform designed to revolutionize voice and message communication solutions for businesses of all sizes. This versatile platform integrates a comprehensive suite of communication tools, including PBX, Call Center, and Call Campaign solutions, into a unified and scalable platform. Designed to streamline operations and enhance customer engagement, NextGenSwitch offers seamless CRM integration for better data management and workflow efficiency. Additionally, it includes a Click-to-Call feature that simplifies outbound calling by allowing users to initiate calls directly from their CRM, website, or other digital platforms. Features: Call Routing & AI Based IVR Voicemail & Call Recording Extensions & Hotdesk Campaign and Survey Automatic Call Distribution (ACD) Real-Time Monitoring & Analytics AI Assistant integration Twilio alike API

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call centers, businesses of all sizes, remote workers, individuals, entrepreneurs and startups

Audience

Companies that need a programmable API-driven SIP softswitch

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15 Per user/month
Standard Plan- $15 (Per user per month)
Premium plan- $35 (Per User per month)
Enterprise plan- Custom (Contact Sales)
Free Version
Free Trial

Pricing

Free
Free version available at no cost
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.1 / 5
design 4.2 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • We have a garment business and we faced a lot of problems handling our clients. Calilio’s call queue and music on hold features have solved our problem. Also, Calilio provides call recording features and also has analytics from where we can track our growth as well.
  • Calilio has been a great addition to our workflow. The platform is easy to use, the call quality is consistently clear, and the features like call management and tracking really help keep everything organized. It has made handling business communication much smoother and more efficient. Overall, it feels reliable and definitely worth subscribing to.
  • I liked Calilio’s call routing, analytics, and team features. They helped us manage calls better, track performance, and keep communication organized and smooth.
  • nothing really, their website stated false information and Calilio did not take appropriate action in refunding my purchase.
  • Calilio has best user interface and also has good Customer support team also the pricing is Good for user.

Cons

  • So far, i don't actually have any dislikes of this product. It is helping my business vary well.
  • So far, I haven’t faced any major issues. I’m still exploring the platform, but everything has been working smoothly and as expected.
  • I haven’t faced any issues so far, and everything has been working smoothly. I’m still exploring the platform, but my experience up to now has been positive and reliable.
  • really bad customer support over chat. they simply follow scripts and do not pay attention to what is being communicated.
  • For my use case, i don't think i find any cons till date.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Calilio
Founded: 2023
Robinson Road, Singapore, 048545, Raffles Place, Singapore
www.calilio.com

Company Information

Infosoftbd Solutions
Founded: 2022
Bangladesh
nextgenswitch.com

Alternatives

Alternatives

ZepCall

ZepCall

Shivtel Communications
SendMyCall

SendMyCall

EZphone Systems

Categories

Categories

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

AWS AI Services
Gemini
Gemini Enterprise
LeadHeed
OpenAI
Pabbly Connect
Pipedrive

Integrations

AWS AI Services
Gemini
Gemini Enterprise
LeadHeed
OpenAI
Pabbly Connect
Pipedrive
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Claim Calilio and update features and information
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